Larry H. Miller American Toyota Albuquerque

On January 18th my car's RPM gauge started acting erratic while I was driving so I scheduled an appointment for the following Monday. For reference, I work in my car, transport my Special Needs son around ev while I was driving so I scheduled an appointment for the following Monday. For reference, I work in my car, transport my Special Needs son around everyday, and have no family or friends living in the state to call should something happen. They said there were no codes and no codes in the history so they couldn't recommend any repairs. I drove it off only to see it doing the same thing. The dealership really made me feel like it was in my head so I continued to drive it as much as I could stand. A couple weeks later the RPM gauge started ticking down and then back up when I started the car and when I drove it just felt off, different, not like my car usually does. It got to the point where I was unable to work at all in it because I was having panic attacks for free of breaking down. So I called the dealership again and made another appointment. I dropped my car off at 8:30 and had still heard nothing at 1. I text my assigned service advisor who said it was the new battery not learning the codes and that I should have no more trouble with it. I was so excited. I really thought it was fixed but, when I started it up, nothing has changed. I bought a new car to not have these problems(Or to at least be able to get answers if I did!) and here I am with a car that's getting worse by the day and no idea of how to resolve the issue. It now shakes upon startup, has a ticking sound at idle, and just feels heavy when I accelerate. 60 days later and my car is still running bad and I'm still panicked each time I drove it. I don't know what to do but I do know that I wouldn't recommend this dealership to anyone needing more than regular scheduled service. More

Joe Sanchez, my service advisor, treats me like a king—every time. This also reflects LHM’s culture. king—every time. This also reflects LHM’s culture. More

We are frequent flyers to this dealership. Why we return to both sales and service departments because of the prompt and reliable service we've experienced. This visit was the same as expected Why we return to both sales and service departments because of the prompt and reliable service we've experienced. This visit was the same as expected. The maintenance service was quick and my car was ready before time expected. During the wait I met with my sales manager to discuss another trade for my current vehicle. All positive exchanges. Keeps me returning to this dealership for over twenty five years. More

Serenity Rougemont did a fantastic job in making sure my 2018 Toyota 4Runner was fixed, despite having to bring it in multiple times. She communicated well and made sure I still had a way to get to work wi 2018 Toyota 4Runner was fixed, despite having to bring it in multiple times. She communicated well and made sure I still had a way to get to work with a loaner car from the dealership. Though the parts took time, I knew the job would get done right. Thanks for hanging in there for a longtime Toyota customer!!! I highly recommend Serenity as a service advisor. _Matt. More

Have no problem with the dealership but was very unhappy with my last visit. I was not kept informed of the service that needed to be done with my last visit. I was not kept informed of the service that needed to be done More

Customer service was great. I waited for my car and the waiting area was very comfortable. The car was finished in half the expected time - much appreciated! Since I have a pre- I waited for my car and the waiting area was very comfortable. The car was finished in half the expected time - much appreciated! Since I have a pre-paid maintenance plan and don't put a lot of miles on the car, Martin explained very clearly when I need to bring the car in for service and when my plan expires. He wrote it all down for me which was especially helpful. More

Great customer service, ease in delivery. Wait time very reasonable. Employees knowledgeable and very accomadating. I will remain a loyal customer! Wait time very reasonable. Employees knowledgeable and very accomadating. I will remain a loyal customer! More