Larry H. Miller American Toyota Albuquerque

Had court set today but Joe Sanchez made sure my vehicle was ready so I could make it in time. Great mechanics too! Made my day 😉 vehicle was ready so I could make it in time. Great mechanics too! Made my day 😉 More

This dealership has serviced all my Toyotas for many years. Service over the years has not changed for the better. Today I had an appointment for an oil change. The oil change it self was completed in years. Service over the years has not changed for the better. Today I had an appointment for an oil change. The oil change it self was completed in about an hour- a decent time. I purchased the special $45 plus. AFTER the oil change when I inquired whether the tires had been rotated I was told no, just the oil change because it was the special. Had I known this beforehand I would have purchased 3 oil changes for $165. Cust agent offered to comp the rotation or I could buy the 3 oil changes and use one now. I bought the 3 oil changes and went back to the lounge to wait. In about 20mins as promised I was told to return to the Cust service agent(Martine). I then asked if the car had been washed. No. A valet appeared and took the car to be washed. I paid and went to get in the car when remembered I hadn’t received the promised printout of the additional issues that needed to be fixed. Martine printed them out. I then got in the car and drove away. I then returned to the dealership because the maintenance light was still on and I didn’t know how to turn it off. Martine took the car back to the mechanics and they quickly reset the maintenance reminder. While Martine was most professional and obviously a hard worker who deserved A+for effort; the system of checks and balances( if there is one) failed and the resultant errors inconvenienced the customer. I was told by another customer to “make sure to check that the oil change sticker was in the window ‘cause they forget that all the time!” Indeed in the past I have driven off without the sticker. Small things one may say, but if the small simple things aren’t handled as they should be;, what confidence does the customer have that more complex endeavors will be handled correctly?!! More

Mariah Lucero was outstanding. Repair service was slow. Had a 915 appointment but it took over four hours for them to change the transmission fluid. Repair service was slow. Had a 915 appointment but it took over four hours for them to change the transmission fluid. More

On January 18th my car's RPM gauge started acting erratic while I was driving so I scheduled an appointment for the following Monday. For reference, I work in my car, transport my Special Needs son around ev while I was driving so I scheduled an appointment for the following Monday. For reference, I work in my car, transport my Special Needs son around everyday, and have no family or friends living in the state to call should something happen. They said there were no codes and no codes in the history so they couldn't recommend any repairs. I drove it off only to see it doing the same thing. The dealership really made me feel like it was in my head so I continued to drive it as much as I could stand. A couple weeks later the RPM gauge started ticking down and then back up when I started the car and when I drove it just felt off, different, not like my car usually does. It got to the point where I was unable to work at all in it because I was having panic attacks for free of breaking down. So I called the dealership again and made another appointment. I dropped my car off at 8:30 and had still heard nothing at 1. I text my assigned service advisor who said it was the new battery not learning the codes and that I should have no more trouble with it. I was so excited. I really thought it was fixed but, when I started it up, nothing has changed. I bought a new car to not have these problems(Or to at least be able to get answers if I did!) and here I am with a car that's getting worse by the day and no idea of how to resolve the issue. It now shakes upon startup, has a ticking sound at idle, and just feels heavy when I accelerate. 60 days later and my car is still running bad and I'm still panicked each time I drove it. I don't know what to do but I do know that I wouldn't recommend this dealership to anyone needing more than regular scheduled service. More

Joe Sanchez, my service advisor, treats me like a king—every time. This also reflects LHM’s culture. king—every time. This also reflects LHM’s culture. More

We needed tires and oil change and Serenity Rougemont took care of everything for us and was also very prompt! took care of everything for us and was also very prompt! More

We have had nothing but positive experiences with all your personnel!!! Everyone has been very courteous and helpful! your personnel!!! Everyone has been very courteous and helpful! More

Angel Bayona, sales specialist met us as we drove in. We told him what we were looking and he immediately showed us the various models. He was very knowledgeable answering all our questions. After drivin We told him what we were looking and he immediately showed us the various models. He was very knowledgeable answering all our questions. After driving the vehicle, we decided to but it. Angel was very energetic and gave us outstanding service. More