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Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
1,818 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,818 reviews
March 11, 2024
I think it provides the service expected from a dealership. Staff is courteous, but not always accessable. There are automated options to obtain information and schedule service. These automated op dealership. Staff is courteous, but not always accessable. There are automated options to obtain information and schedule service. These automated options are not always operating at 100 percent and could be more user friendly. All in all I would say they are above average, but not exceptional. Definitely, the service waiting area needs a couple selfservice Expresso/latte machines to stand out above a pot'o coffee with some powdered creamer. More
by Dragonwing
Employees Worked With
John Gonzales
March 10, 2024
I’ve been going to this dealership since 2008 and have never had any issues or complaints until now. I just took my car in for an oil change and for the first time I didn’t have a pleasant experience. Fro never had any issues or complaints until now. I just took my car in for an oil change and for the first time I didn’t have a pleasant experience. From scheduling the appointment, to dropping it off, waiting, and finishing up, the whole experience was frustrating and unusual. It just felt off and not as inviting. I shared my experience with someone there and was informed that they have new management. The two gentleman that I normally dealt with were no longer there, which is extremely disappointing. I was not impressed with the person they scheduled me with. I might start taking my vehicle to the other Toyota service center from now on. More
by mgomez119
Employees Worked With
Unsure
March 10, 2024
Ramon was so patient and kind. I fell in love with my car the moment I sat in her. It’s my first car and I deserve it!!! Thank you to the whole Larry H Miller family for working s I fell in love with my car the moment I sat in her. It’s my first car and I deserve it!!! Thank you to the whole Larry H Miller family for working so hard to get me my car !!!!! More
by michelebarela45
Employees Worked With
Ramon Avila Sales. , Rashad Ruff
March 10, 2024
Unfortunately, I was there three hours for an oil change, I scheduled the appointment. If I’d known they were shorthanded, I would have rescheduled. I scheduled the appointment. If I’d known they were shorthanded, I would have rescheduled. More
by stephmora78
Employees Worked With
Richard in Service
March 09, 2024
We’ve had service issues in the past that weren’t very good. Will Talbott is excellent! He has brought faith back into the customer service we now receive. He has the bar high for the other associates to good. Will Talbott is excellent! He has brought faith back into the customer service we now receive. He has the bar high for the other associates to reach! More
by Cjpaisano
Employees Worked With
Will talbott, Service Advidor
March 08, 2024
The American Toyota sales personnel were very helpful and kind. We appreciated all the customer service in helping us choose a beautiful brand new truck. kind. We appreciated all the customer service in helping us choose a beautiful brand new truck. More
by Chadi,rena67
Employees Worked With
Ethan Fuller
March 08, 2024
Always clean, always timely, extremely efficient and informative. I always leave feeling like I’ve received honest and fair treatment and the most up to date services. I bought a used car here and the s informative. I always leave feeling like I’ve received honest and fair treatment and the most up to date services. I bought a used car here and the service was amazing so when it was time to purchase a brand new car I didn’t want to go anywhere else. More
by s.trujillo.nm
Employees Worked With
Serenity at one of the service kiosks and the tire guy. He was awesome too
