Larry H. Miller American Toyota Albuquerque

Mariah Lucero was my advisor. Excellent attention to detail. Thank you Toyota for always going above and beyond for your customers. Excellent attention to detail. Thank you Toyota for always going above and beyond for your customers. More

Raul Correa was very professional and very healthy. He made the experience one to remember, and he is a good asset to your guys company. He made the experience one to remember, and he is a good asset to your guys company. More

Very efficient at performing an oil change and tire rotation. Service advisor was professional and knowledgeable. Service was priced right with coupon savings. rotation. Service advisor was professional and knowledgeable. Service was priced right with coupon savings. More

The car was taken to service on time. Serenity showed very good customer service and was very kind. Other times of service the car gets washed, this time it wasnt Serenity showed very good customer service and was very kind. Other times of service the car gets washed, this time it wasnt More

iIt is great to see the number of women hired to work in nontraditional positions. nontraditional positions. More

On the Feb 20th (Monday) I made an appointment for service (5000 mile service), asked how long to do service- answer - 1 1/2 hours approximately. Dropped vehicle off on Feb 21st about 20-25 minutes p service (5000 mile service), asked how long to do service- answer - 1 1/2 hours approximately. Dropped vehicle off on Feb 21st about 20-25 minutes prior to appointment and came back in about 2 hours and 20 minutes to pickup vehicle. We checked with the person they told me to check with. They had not started to service my vehicle the reason given was that people that were staying for their service could have been advanced in front of my appointment. Talked to a person that looked like he was in charge. After a few words about appointments and walk-ins that stay for Service are put in front of people that make appointments I was told that that was incorrect. I was told that they would get to my service quickly and the car should be ready in 20 minutes. Going from my appointment will take an hour and a half to an explanation of walk-ins that wait for service are put in front of appointments then told that’s not true. Summarize- told service will take a hour and a half (when. Making appointment) to service will take 20 minutes is a odd response.. After 2 hours and 55 minutes we got the vehicle Companies should say what they do and do what they say. More

The process of getting my vehicle serviced was smooth from the intake to the process of obtaining my vehicle when completed. from the intake to the process of obtaining my vehicle when completed. More

Staff are friendly and courteous, helpful with questions regarding coupons. I had the option of service regarding my car for better performance. regarding coupons. I had the option of service regarding my car for better performance. More