Larry H. Miller American Toyota Albuquerque

Waited three hours for a simple oil change which I made an appointment for. When the work was completed I was never notified that my car was done. The service advisor said he didn’t have time to inform me an appointment for. When the work was completed I was never notified that my car was done. The service advisor said he didn’t have time to inform me it was completed. Terrible customer service. More

Quick service, friendly staff, and my knowledgeable service advisor, Angel. The waiting area is comfortable and well-appointed. service advisor, Angel. The waiting area is comfortable and well-appointed. More

Since my Google review has been censored, here it is: Went in for a 2022 4Runner priced at $43,498 on Toyota website, interacted with Hiram, the general sales manager, and Eddy, the salesperson. Fi is: Went in for a 2022 4Runner priced at $43,498 on Toyota website, interacted with Hiram, the general sales manager, and Eddy, the salesperson. First, they came back for our trade in offer, $27k. We had already gone to Toyota Santa Fe earlier that day, but they didn’t have a 4Runner we preferred. Our trade in offer there was $31k. We mentioned this to Toyota Miller on the phone and in person, which they agreed to on the phone and said they’d match and try to get us to $32k. Second, they came back and told us we were getting a huge discount on the 2022 4Runner because it was “priced” at $47k or so and on paper told us lowest possible was $44k or so. And the numbers didn’t stay consistent. They didn’t acknowledge the price online until we told them about 2-3 extra times, on top of already had spoken on the phone about this. Our balance was $18k out the door with trade in. We told them, we can pay $16k out the door with trade in for a brand new 2024 4Runner TRD Premium in Toyota Santa Fe, because they ran the numbers too, but we were only looking to spend $10k and we were okay with a used one. We were up front about this to Toyota Miller and they agreed to work with us on the phone. They tried to argue that KDSS is worth the price tag for this used vehicle. I didn’t have the info on hand, I looked into it when I left: you can pay average extra $1750 for KDSS (I understand the logistics), although, we’re not going off-roading to even care for it. I was ready to leave and Hiram came into the picture. I asked him, what is up with this whole charade? He didn’t answer. He “wanted us to leave happy” but it’s like our sentences kept going in one ear and out the other. Hiram mentioned online price is the lowest they can go, which I doubt, but if so, then they could have started there instead of playing a game. Anyway, Hiram finished with: “I (as in me) must not have common sense to understand” that a 2022 4Runner TRD Premium, 26k miles, with KDSS is priced $2000 more than a brand new 2024 4Runner TRD Premium, with three miles, with LED headlights/beams/tailgate, TRD Crawl Control, and Hill Start Assist Control, to name a few. They failed to equally compare the two cars. Please give me all the facts between the two if you want to compare. I told him we were done here and walked out. Hiram, I have more than common sense. I have a degree in Mechanical Engineering and have taken 5- and 8-hour state engineering tests. Very insulting to say the least. Especially towards a woman, minority, and mom, about cars. To summarize: 1. We told Toyota Miller on the phone that Toyota Santa Fe offered $31k and Toyota Miller told us they’ll match and try to get to $32k, and came back with $27k. 2. 2022 4Runner was $43.5k online, Toyota Miller wanted to make it seem like we were getting a deal by adding few thousand dollars to MSRP and then discounting it, never getting to $43.5k online price. 3. Justification for 2022 4Runner being $2000 more than 2024 4Runner was the KDSS, failing to mention that the 2024 4Runner had all other extras they didn’t account for when trying to make this argument. 4. Proceeded to insult me, saying I don’t have common sense for basic info. Like, okay mf More

Valet; Sean was pleasant, competent, and professional. I dropped our 2020 Tacoma off for service. He gave me his card with the QR Code for a review. However, he forgot to inform the service advisor, Marti I dropped our 2020 Tacoma off for service. He gave me his card with the QR Code for a review. However, he forgot to inform the service advisor, Martin, that the battery for my key fob needs replacing. The scheduled maintenance was completed in a timely fashion. Martin texted me when it was complete. He too was pleasant, competent and professional. When I picked the vehicle up, Martin informed me that the complimentary inspection did not detect any issues. However, he did not provide me with a printed inspection report. He also gave me a QR Code card to complete a review. Neither of the QR Code cards provided linked me to an open page to complete a review. They both brought me to a prior Google review of the dealership. Please EMail me inspection report completed 01/23/24. More

LHM Toyota is the dealer I purchased my '17 Tundra from new...they have provided outstanding after the sale service. Mariah, my service consultant is an outstanding member of their team. She provides profe new...they have provided outstanding after the sale service. Mariah, my service consultant is an outstanding member of their team. She provides professional, friendly and reliable service recommendations. If I was in the market for a new Toyota, I'd return to LHMiller American Toyota due to the outstanding efforts of Mariah and the entire Service Dept. More

Worked with Mariah she is very thorough and communicates well during the process. Well appreciated well during the process. Well appreciated More

I have been a customer for over 20 years and have never been disappointed. Again service advisor let me know of future service needs for my Toyota and my car was properly serviced. been disappointed. Again service advisor let me know of future service needs for my Toyota and my car was properly serviced. More

I didn't have good experience previously & was prepared to drive to Santa Fe for service rather than go to American. However I changed my mind after the excellent service I received from Willard Talbott. I to drive to Santa Fe for service rather than go to American. However I changed my mind after the excellent service I received from Willard Talbott. I was impressed with Will Talbott's knowledge, his ability to translate my lack of automotive terminology, & to address my concerns. After excellent service I received from Will I decided to stay will American. I had service on Jan 10th, 2024. More

Very long wait, 4 hrs for routine maintenance, but service satisfactory & truck was washed and actually wiped down inside service satisfactory & truck was washed and actually wiped down inside More

Everyone is helpful,knowledgeable, friendly and professional, I'm a satisfied costumer. Thank you, awesome! professional, I'm a satisfied costumer. Thank you, awesome! More