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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.1
1,818 Reviews
Call Dealership (505) 823-4440
View Awards

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,818 reviews

December 19, 2023

We have been using Larry H. Miller, on Alameda blvd. for over 15 years. They are the best dealership, for sales, service and financing. More

by jawedaleem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Gonzales , John Brummett, Rashad Ruff
Report | Print
December 19, 2023

Oil change appointment at 9. 15 am not finished til 11.52 and tech scratched my truck and left it like that More

by mmf760
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
serenity
Report | Print
Dec 20, 2023 -

Larry H. Miller American Toyota Albuquerque responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Phil Saunders, General Manager, 505-998-0165

Dec 20, 2023 -

mmf760 responded

Dont make appointments for certain times and then take almost 3 hours for a simple oil changge , rotation of tires and top off fluids and if tech damages vehicle take ownership and take care of it. That's all

November 28, 2023

They sold me a 2022 Hylander that has been in the shop for over 5 months waiting for a simple part Lots of broken promises Buyer be ware More

by clock777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown , Rashad Ruff
Report | Print
Dec 01, 2023 -

Larry H. Miller American Toyota Albuquerque responded

I'm sorry to hear that your experience at our dealership was not satisfactory. We strive to deliver excellent customer service, and it's clear we have some areas to improve. I would be grateful for the opportunity to discuss your specific concerns and work toward a resolution. If we haven't spoken about this personally yet, please feel free to contact me directly. I'm here to ensure your concerns are fully addressed. - Phil Saunders, General Manager, 505-998-0165

November 18, 2023

This company is a very shady dealer, I regret working with them. Misrepresented the vehicle I bought. I should have walked away. More

by a75bulldog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't remember their names
Report | Print
Nov 22, 2023 -

Larry H. Miller American Toyota Albuquerque responded

Greetings, I'm disheartened to hear about your dissatisfaction with your recent experience at our dealership. We strive to represent our vehicles accurately and provide a transparent buying process. I take your concerns seriously and would like to understand more about the specifics of your situation. If we haven't had a chance to speak yet, please contact me at your earliest convenience. Your feedback is crucial in helping us maintain high standards of honesty and integrity. - Philip Saunders, General Manager, 505-998-0165

Nov 23, 2023 -

a75bulldog responded

Thank you for your response. I will contact you after Thanksgiving.

November 17, 2023

Received great service, was well informed, the gentleman working with me very kind, overall great. More

by Lanisemadril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Moya
Report | Print
November 13, 2023

Oil change, tire rotation, and inspection were done in a timely manner. Service rep Aimara was efficient and helpful. More

by George
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimara Coronado
Report | Print
October 28, 2023

Thank you to Kaelah Lucero today. Your customer service was exceptional. I sure appreciated your assistance. More

by Gera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaelah Lucerp
Report | Print
Nov 01, 2023 -

Larry H. Miller American Toyota Albuquerque responded

We appreciate your review and are thrilled to hear about your experience at our dealership. Our goal is to offer exceptional customer service, and it's great to know that we were able to meet your expectations. We look forward to serving you in the future.

October 25, 2023

After making a deposit and waiting 8 months, my desired vehicle arrived at the dealership during a very busy week for me. I have about a 3.5 hour drive each way to reach American Toyota. Due to long plan More

by kanep
Recommend Dealer
No
Employees Worked With
Brian Lees - Sales, Theresa Crisman finance. Theresa did a great job in processing my deposit refund
Report | Print
Oct 31, 2023 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for sharing your experience regarding your vehicle purchase, kanep. I recognize how vital clear communication and understanding are, especially when it involves the anticipation of a new vehicle. I want to delve deeper into the specifics of your experience to ensure better service in the future. If we haven't discussed this personally by the time you see this response, please reach out to me directly. I look forward to resolving the matter. - Philip Saunders, General Manager, 505-998-0165

October 23, 2023

Helpful, patient & kind. Sean Sawyer, in Service, was especially friendly. I’ve always had a good experience here. More

by Amysmiller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Sawyer
Report | Print
Oct 26, 2023 -

Larry H. Miller American Toyota Albuquerque responded

We are so grateful for your kind words. Our team strives to provide an exceptional experience for each customer, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again soon.

October 17, 2023

Excellent management team, Chris Torres and Luis. Service employee needs a little more customer service training. He doesn’t return calls. More

by debbie.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Torres
Report | Print
Oct 19, 2023 -

Larry H. Miller American Toyota Albuquerque responded

We are overjoyed to hear about your experience at our dealership. Our goal is to provide top-notch customer service, and it's great to know that we were able to meet your expectations. We look forward to serving you again in the future.

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