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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,818 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,818 reviews

August 20, 2023

Ramon was our sales person. He was patient and kind and never high pressure. We ended up purchasing the vehicle and it was a pleasant experience. More

by Sanchezhelen132
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramon
August 11, 2023

Walked in for our scheduled appointment today but the sales person said he was busy with another customer and that his colleague will take care of us. After waiting for 20 mins, spoke to receptionist aga More

by G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matias
Aug 16, 2023 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for reaching out. We are disappointed to hear that we did not meet your expectations during your visit to our dealership. We pride ourselves on providing excellent service and it is clear that we did not do so in your case. We would appreciate the opportunity to learn more about your experience and work to make things right. Please don't hesitate to contact us so that we can discuss your concerns in more detail. I look forward to hearing from you. - Philip Saunders, General Manager, 505-998-0165

August 05, 2023

Isaac Moya went above and beyond and repaired my truck with excellence and promptly for the repair performed. It is good to be able to trust Isaac and this dealership. More

by Simchah1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Moya
July 14, 2023

I recently traded my Tacoma for a new 4Runner. The sales specialist I worked with was Alex Romero. He was great to work with and I highly recommend asking for him if you are looking to buy a new v More

by JB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Romero
July 12, 2023

Thank you Mr. Isaac Moya, excellent service. I highly recommend there service department. Especially Mr. Isaac Moya as the service advisor. Thanks again. More

by nacixem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Moya
June 30, 2023

I went to buy a new car from this Larry H Miller, Albuquerque dealership and also my old car was there for repair and was looking for trade in option if they provided a fair value. I was working with More

by Darshan
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angel
Jul 06, 2023 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for bringing this to our attention. We are sorry that we did not meet your expectations during your visit to our dealership. We are committed to providing the best possible customer experience and it is clear that we fell short in your case. We would like to hear more about your experience and work with you to find a resolution. Please don't hesitate to reach out, I look forward to hearing from you. - Philip Saunders, General Manager, 505-998-0165

June 23, 2023

Thank you Isaac as always the service you guys provide is awesome I will always recommend your service department and you as the service contact More

by cbull1024
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Isaac Moya, Phillip Saunders, Alan Le, Adam Milinazzo, Roger Casados, John Brummett, Rashad Ruff
June 14, 2023

Finally a dealership that answers their phone in the parts department. I appreciate the courtesy and knowledge that Calvin has given me. I will be using this parts department more often. More

by RWM
Recommend Dealer
Yes
Employees Worked With
Calvin in parts
June 12, 2023

Roger Casados is a seasoned sales professional. We bought two vehicles from him in 2015 and just traded one in for another new one. The entire sales process went off without a hitch, as usual. Ro More

by marksavag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Casados
June 01, 2023

I have been taking my truck to be serviced (oil changes) at this dealership since I purchased it new in 2019. Kyle Yazzie was the worst service advisor I've ever dealt with. My truck had been ready for 45 m More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Yazzie Service Advisor
Jun 06, 2023 -

Larry H. Miller American Toyota Albuquerque responded

Hello, Justin. Thank you for taking the time to work with us as we attempt to resolve this with you. I appreciate you coming into our dealership last week and I hope that our sincere apology was satisfactory, as your satisfaction is our number 1 priority. We hope to continue working with you in the future! - Philip Saunders, General Manager, 505-998-0165

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