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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.1
1,821 Reviews
Call Dealership (505) 823-4440
View Awards

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,821 reviews

September 11, 2022

Chris Torres was absolutely great taking care of our front shield problems on our trip. He worked after service hours to get us back on the road. Would highly recommend Chris to any client. Thank you Ch More

by Dan Rowe
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Torres
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Sep 12, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for that positive review! We are always excited to help service your vehicle and keep you updated on the process. Please come back if you need anything else. - Hud Romero, Store Manager

September 09, 2022

I wasted over two hours waiting for my car only to be told that the part was not available, although I had been assured by parts dept the day before that it was; thus I scheduled the appointment. Wai More

by ggarcia4928
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mariah
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September 05, 2022

Dealership employees were extremely courteous and helpful. They were friendly and quite knowledgeable. They answered all my questions. More

by michael_lucero69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Messenger
Report | Print
Sep 06, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience and to have given you the respect you deserve. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager

September 03, 2022

The service provided was excellent, my service representative, Isaac Moya, also provided me with excellent customer service. I couldn’t be happier! Cathie More

by cathierobert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Moya
Report | Print
Sep 06, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager

September 03, 2022

Excellent and fast service. I will come back and have service again. Thank you for your great service. More

by Johnny N
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stormy
Report | Print
Sep 06, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to visit us. We appreciate your great review. Our team was glad to have helped you get a car you enjoy. Please let us know if there is anything else we can do for you. - Hud Romero, Store Manager

September 02, 2022

Takes too long. Car was sitting there ready didn’t get notified till 20 minutes later More

by Ewzamora34@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t see the persons name
Report | Print
Sep 02, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Hello. It is understandably frustrating when you are made to wait longer than you expected. I would love to discuss your wait time with you to learn where our inefficiency may lie. If we have not connected by the time that you find this response, please reach out to me at your earliest convenience. I look forward to going over your visit with you. - Hud Romero, Store Manager 505.823.4440

August 31, 2022

Great service! Service department did great job with vehicle needs and adjustments. We’ll return for sure. More

by BigRichNM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie Maes
Report | Print
Aug 31, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. If there is anything else we can do for you let us know. - Hud Romero, Store Manager

August 27, 2022

A very pleasant experience the staff all appeared. To enjoy their work, the waiting area was very clean and comfortable on arrival valet wearing red shirts greeted me and checked my vehicle in and the More

by greshamflyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Moya
Report | Print
Aug 29, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for bringing in your vehicle. Our team was happy to have been able to provide your vehicle with the service it needed and provide you with a comfortable place to wait. We really appreciate your review and hope to see you again soon. - Hud Romero, Store Manager

August 27, 2022

Needed to have a new tire installed. The service at the dealership was fine, but I originally made the appointment online for 9:00 am. The day before the appointment, I get an email sayi More

by dslierz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Irby
Report | Print
Aug 29, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for leaving your feedback on your recent service visit. I am glad that our service was satisfactory, it is unfortunate that our scheduler seemed to have failed you. I would love to speak with you personally to gather as many details as possible so this issue might be prevented in the future. Please reach out to me at your earliest convenience, I look forward to hearing from you. - Hud Romero, Store Manager 505.823.4440

Aug 30, 2022 -

dslierz1 responded

There is not much more I can add. The appointment was made online for 9:00 on Saturday morning. I received a couple of emails back right away confirming that. On Friday, I received an email that says I was all set for my appointment on Saturday at 10:40. At that point I called and the young woman I talked to said that the appointment showed for 10:40. There was no indication who had changed it or why. No one ever called or contacted me to see if that was ok. So, I showed up at 10:40. When I left, the receipt mentioned something about the customer would be dropping off the car at 9:00. I was having a tire replaced, and it maybe had something to do with when the tire area was available, but that does not excuse the fact that no one ever contacted me before that change.

August 27, 2022

Not too good. Wait time is crazy even though you have an appointment scheduled. Fair More

by jessdm30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Yazzie
Report | Print
Aug 29, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for taking the time to leave this review. It is unfortunate that you were made to wait for so much longer than you expected. I would love to speak with you so that I may address any additional concerns you may have. Please reach out at your earliest convenience. - Hud Romero, Store Manager 505.823.4440

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