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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,821 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,821 reviews

August 25, 2022

The scheduled maintenance was good. The advisor was friendly and explained service performed. I’m happy. More

by 4Runner.lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
Aug 26, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. Please come see us again if there is anything else you need. - Hud Romero, Store Manager

August 24, 2022

The service department operates like a well oiled machine. From scheduling service to service completion, everyone is hopping to attend to customer vehicles. I was only in for 15,000 mile service o More

by tloehr56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah
Aug 25, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for your great review. Our team was happy to have given your vehicle the service it needed. I will make sure they get the recognition they deserve. We hope you will come back to our dealership soon if you need anything else! - Hud Romero, Store Manager

August 23, 2022

It is easy to schedule a service. We have used the shop for 3 Toyotas purchased from this dealership. The repair work was consistently very good. I had a long wait. It went from 4 More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Carrell
Aug 24, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. I will make sure to give them the recognition they deserve. If there is anything else we can do for you let us know. - Hud Romero, Store Manager

August 22, 2022

Amazing dealership, amazing employees, beautiful facilities. We highly recommend American Toyota for all services and sales. More

by tmdm5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey in service , Hud Romero
Aug 23, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future. - Hud Romero, Store Manager

August 22, 2022

Sat waiting for almost 3 hrs. Was told no parts you told me parts arrived you lied to me More

by Sherae
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David carrell
Aug 23, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for leaving this review. I would love to speak with you so that we can make sure your parts are ordered, you are updated on when they should arrive, and so that we can get you scheduled back in to get your parts installed. Please reach out to me at your earliest convenience. I look forward to hearing from you. - Hud Romero, Store Manager 505.823.4440

August 17, 2022

The work was done quite well but the car wash left something to be desired. More

by rjdjr1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddie Maestas
Aug 18, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for that great review! Our team was happy to take care of you and your vehicle. Please reach out to our dealership if you would like to speak to someone about your car wash. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Hud Romero, Store Manager 505.823.4440

Aug 18, 2022 -

rjdjr1947 responded

I don’t know who to talk to about the car wash. The problem was the rear of the car. The trunk lid and the back bumper area still had brown spots all over from the previous rain. I also should have mentioned that the service tech is either not familiar with a Lexus or he merely forgot to reset the oil change indicator light on the instrument panel.

August 15, 2022

Very kind service personnel. They Made sure I understood the issues found and work done. Also made sure I knew when the next service is due. More

by Gregvasquez2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pohl
Aug 16, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. If there is anything else we can do for you let us know. - Hud Romero, Store Manager 505.823.4440

August 13, 2022

Check in was timely and staff were prompt and courteous. My vehicle was brought in for service and to address 2 recalls. All the work was done within 2 hours. Ramon, my technician did a good job explai More

by aminaeverett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon
Aug 15, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for bringing in your vehicle. Our team was happy to have been able to provide your vehicle with the service it needed. We really appreciate your review and hope to see you again soon. - Hud Romero, Store Manager

August 13, 2022

Dealership has always been professional and courteous when my auto was serviced. Kept me informed from start to finish. More

by robertemoffett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie Roger Maes
Aug 15, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to leave such a great review. Our team is always happy to provide you with all the information you need to get your vehicle running smoothly. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Hud Romero, Store Manager

August 06, 2022

Kathrin Kirtley was a wonderful salesperson towards my buying of my vehicle. Very supportive and provided great service! More

by maggiegreen0225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathrin Kirtley
Aug 08, 2022 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager

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