Larry H. Miller American Toyota Albuquerque

Andy Vigil is GREAT! Love having him as my service rep. Exemplary performance every time. Love having him as my service rep. Exemplary performance every time. More

Service advisors are knowledgeable, service and waiting areas are clean/comfortable and employees are always willing to step in and help. Rav4 was ready before estimated completion time. Service Advisor wa areas are clean/comfortable and employees are always willing to step in and help. Rav4 was ready before estimated completion time. Service Advisor was Richard Pohl and technician was Todd Castle. I received timely updates on the status of the service. Richard was unavailable when I arrived to pick up my vehicle, so Isaac jumped in and quickly got me on my way. This dealership is as good if not better than other Toyota service departments I have used in other states. More

Thanks for the service! The service has always been really good. Thank you American Toyota! The service has always been really good. Thank you American Toyota! More

I like taking my 4Runner to LHM American Toyota. They do a great job of communicating what is happening on my vehicle, and quality service and maintenance. They do a great job of communicating what is happening on my vehicle, and quality service and maintenance. More

Paul was great to work with. He made sure everything was done that needed to get done on my vehicle. Very satisfies with his service and maintenance personnel service. He made sure everything was done that needed to get done on my vehicle. Very satisfies with his service and maintenance personnel service. More

Finest dealership in albuquerque. Hardworking staff. They take pride in servicing the cars they sell. Top quality maintenance service with minimal waiting time. Recommend them highly Hardworking staff. They take pride in servicing the cars they sell. Top quality maintenance service with minimal waiting time. Recommend them highly. More

Extremely easy to navigate the text options of approvals for services. All employees in service are respectful and explain services that are needed at that time for services. All employees in service are respectful and explain services that are needed at that time More

When a appointment is made for a oil change it shouldn’t take 2 hours to complete. Other than the waiting everything else was good. take 2 hours to complete. Other than the waiting everything else was good. More

Took my Prius in for an oil change and tire rotation with a scheduled appointment. Showed up 10 minutes early to check the vehicle in and waited over 2 and a half hours for them to complete my service. Thi a scheduled appointment. Showed up 10 minutes early to check the vehicle in and waited over 2 and a half hours for them to complete my service. This was by far the worst experience I have ever had at this dealership. When I asked why the service took so long WITH an appointment, I was told by the service tech that they are overbooking appointments which was causing extreme wait times. This is unheard of. If you want to keep customers coming back, this needs to be addressed. I don’t want to spend an entire morning waiting on my car. If that’s the case, let customers know in advance so they can just drop off their vehicles or so they can take their vehicles somewhere else to get better customer service. Extremely disappointed in this dealership. I am not recommending their service department to anyone! More

My service adviser Freddie was very informative I did not wait too long for my service appointment I would gladly return to the dealership solely so he could service my vehicle wait too long for my service appointment I would gladly return to the dealership solely so he could service my vehicle More