Larry H. Miller American Toyota Albuquerque

While getting an oil change at Larry H Miller American Toyota Albuquerque we decided to look at a new RAV4 Hybrid. List price $42,000 for LX model (unfortunately we found this out later). Dealership had Toyota Albuquerque we decided to look at a new RAV4 Hybrid. List price $42,000 for LX model (unfortunately we found this out later). Dealership had a new model returned with 50 miles on it. The salesman (Leo Aguirre and Matias Cordova (? spelling) wanted us to pay $60,000 for the car initially. They would not show us the car's window sticker and gave us a useless printout of what the car included without price breakdown. Due to our lack of preparation, we overpaid. Tried to contact the dealership’s Customer Relations Manager (Michelle Ortiz) and the General Manager (Hud Romero). NO RESPONSE. This is the third car we purchased from this dealership, and we are happy with the RAV4 Hybrid, unfortunately not with the salesmen and their approach. Leo emphasized to us that this dealership always sold at the Manufacture Suggested Retail Price (MSRP), regrettably not this time More

I had a very good experience when I purchased the car. And the last two service appointments have been fantastic. I made an appointment today for 8 AM for my 10,000 mile service appointment and they got m And the last two service appointments have been fantastic. I made an appointment today for 8 AM for my 10,000 mile service appointment and they got me out in 45 minutes , I was very happy. More

Super job, fast, efficient, personnel were on top of things. Kyle Yazzi contacted me in the waiting room within 30 mins. things. Kyle Yazzi contacted me in the waiting room within 30 mins. More

Simply easy process ! Jonathan Rivera was through on the entire process from beginning to the delivery of our 2015 camaro ! Jonathan Rivera was through on the entire process from beginning to the delivery of our 2015 camaro ! More

Ramon was excellent! Can’t say enough nice things about him - He made the whole process very easy and smooth. Pickup was challenging. Ramon was helping another customer a Can’t say enough nice things about him - He made the whole process very easy and smooth. Pickup was challenging. Ramon was helping another customer and 2 associates offered to help, then referred us back to Ramon. Another associate pulled us aside, found our info, got our keys and paperwork and got us out quickly. Unfortunately didn’t get that man’s name but it made the all the difference to us. We truly appreciate the extra time he took to help us. More

Helpful, friendly & service staff interested in what the customer is wanting. Delivery of my vehicle came sooner than expected. customer is wanting. Delivery of my vehicle came sooner than expected. More

Andy Vigil is GREAT! Love having him as my service rep. Exemplary performance every time. Love having him as my service rep. Exemplary performance every time. More

Service advisors are knowledgeable, service and waiting areas are clean/comfortable and employees are always willing to step in and help. Rav4 was ready before estimated completion time. Service Advisor wa areas are clean/comfortable and employees are always willing to step in and help. Rav4 was ready before estimated completion time. Service Advisor was Richard Pohl and technician was Todd Castle. I received timely updates on the status of the service. Richard was unavailable when I arrived to pick up my vehicle, so Isaac jumped in and quickly got me on my way. This dealership is as good if not better than other Toyota service departments I have used in other states. More

Thanks for the service! The service has always been really good. Thank you American Toyota! The service has always been really good. Thank you American Toyota! More

I like taking my 4Runner to LHM American Toyota. They do a great job of communicating what is happening on my vehicle, and quality service and maintenance. They do a great job of communicating what is happening on my vehicle, and quality service and maintenance. More