Larry H. Miller American Toyota Albuquerque

Though I always hate buying new vehicles 🚗, this time it was an overall decent experience…it’s a shame that I this day and age, it takes so long to make the deal happen. I sat around for a little more than was an overall decent experience…it’s a shame that I this day and age, it takes so long to make the deal happen. I sat around for a little more than 2 hours! There was no haggling about price even though I think it’s unconscionable to add such huge markups to vehicles, but certainly understand the whys. More

Our salesman Craig was outstanding - from the start of the sale to the finish! This was the most straightforward vehicle purchase I've ever made. the sale to the finish! This was the most straightforward vehicle purchase I've ever made. More

I was disappointed that the Vehicle Delivery Checklist was NOT gone over in detail with me as it should have been I basically had to find out everything about the car myself. Also, I told the salesman t was NOT gone over in detail with me as it should have been I basically had to find out everything about the car myself. Also, I told the salesman that the glove box door was not tight and rattled. He said the service department was too busy to do anything about it. There was NO Dealer Staff introductions - basically nothing on the delivery checklist was completed. More

Beware!! Clay appears nice and personable but he is not honest. He says anything to try to get the sale. Do your homework and double check and don’t take his word for it. honest. He says anything to try to get the sale. Do your homework and double check and don’t take his word for it. More

Hiram, Ray and Brandon were exceptional! As a former employee at American Toyota there was no doubt that I wouldn’t come back to this location to get my new vehicle, from Sales to Service the experience employee at American Toyota there was no doubt that I wouldn’t come back to this location to get my new vehicle, from Sales to Service the experience is always above and beyond. My purchase -amazing experience was flawlessly executed and I got one of the best deals to boot! I always recommend American Toyota to all my friends and family and will continue to be a lifetime customer! Thanks again for the new car! You guys rock!!!! 😊 More

I have never experienced a visit as bad as this one in my entire years of doing business with Toyota. I can’t say I will go back ever again. entire years of doing business with Toyota. I can’t say I will go back ever again. More

They had a vehicle posted online with the buy online process available. I went through the whole process with delivery and everything. Next day they call me and say they can’t sell the vehicle for that process available. I went through the whole process with delivery and everything. Next day they call me and say they can’t sell the vehicle for that price and can’t deliver it out of state. Why have a delivery option where you can enter your address if you can’t deliver it. Why have the buy it online option if you can’t sell it for what it’s online for. Bad business, bad communication and most importantly bad customer service especially during these times More

I had my upholstery unravelling so I took in the RAV4 to see what they could do for me. I met with service manager Tim Scully and he told me it look like it had been cut. I told him no one has been in the b see what they could do for me. I met with service manager Tim Scully and he told me it look like it had been cut. I told him no one has been in the back except a few groceries and a dog on a blanket. He told me he had someone who could fix it and would give me a call. I never got a call. I set another appt and this time spoke to another service manager and I was basically told it was my fault, it would them money to replace, and that I was on my own. This is not what I expected from American Toyota, and not how I expected a manufacturers issue to be handled More

All negotiation went well but at the time of paying for the car the financial officer sneaked in an unrequested, unneeded Vehicle Theft Assistance Warranty that increased the selling price by $198.00. I c the car the financial officer sneaked in an unrequested, unneeded Vehicle Theft Assistance Warranty that increased the selling price by $198.00. I consider this practice dishonest and will never do business with this dealer again. More

The salesman, Graig Bull, was a pleasure to work withThe The salesman, Graig Bull, was a pleasure to work with The finance person, Brandon, was not. He never gave me a simple, complete picture of how vario The salesman, Graig Bull, was a pleasure to work with The finance person, Brandon, was not. He never gave me a simple, complete picture of how various figures, fees were arrived at. It was not until the final purchase agreement that he told me where my deposit was included. If I had had a clear detailed lise, I may have made a different decision. Finally, someone has to teach the detailers how to clean windows! The car came to me with a film on the widows that "glows" in the early morning when the sun is low. It is like the windows were dried with a dirty rag. More