Larry H. Miller American Toyota Albuquerque

I was disappointed that the Vehicle Delivery Checklist was NOT gone over in detail with me as it should have been I basically had to find out everything about the car myself. Also, I told the salesman t was NOT gone over in detail with me as it should have been I basically had to find out everything about the car myself. Also, I told the salesman that the glove box door was not tight and rattled. He said the service department was too busy to do anything about it. There was NO Dealer Staff introductions - basically nothing on the delivery checklist was completed. More

Beware!! Clay appears nice and personable but he is not honest. He says anything to try to get the sale. Do your homework and double check and don’t take his word for it. honest. He says anything to try to get the sale. Do your homework and double check and don’t take his word for it. More

Hiram, Ray and Brandon were exceptional! As a former employee at American Toyota there was no doubt that I wouldn’t come back to this location to get my new vehicle, from Sales to Service the experience employee at American Toyota there was no doubt that I wouldn’t come back to this location to get my new vehicle, from Sales to Service the experience is always above and beyond. My purchase -amazing experience was flawlessly executed and I got one of the best deals to boot! I always recommend American Toyota to all my friends and family and will continue to be a lifetime customer! Thanks again for the new car! You guys rock!!!! 😊 More

I have never experienced a visit as bad as this one in my entire years of doing business with Toyota. I can’t say I will go back ever again. entire years of doing business with Toyota. I can’t say I will go back ever again. More

They had a vehicle posted online with the buy online process available. I went through the whole process with delivery and everything. Next day they call me and say they can’t sell the vehicle for that process available. I went through the whole process with delivery and everything. Next day they call me and say they can’t sell the vehicle for that price and can’t deliver it out of state. Why have a delivery option where you can enter your address if you can’t deliver it. Why have the buy it online option if you can’t sell it for what it’s online for. Bad business, bad communication and most importantly bad customer service especially during these times More

I had my upholstery unravelling so I took in the RAV4 to see what they could do for me. I met with service manager Tim Scully and he told me it look like it had been cut. I told him no one has been in the b see what they could do for me. I met with service manager Tim Scully and he told me it look like it had been cut. I told him no one has been in the back except a few groceries and a dog on a blanket. He told me he had someone who could fix it and would give me a call. I never got a call. I set another appt and this time spoke to another service manager and I was basically told it was my fault, it would them money to replace, and that I was on my own. This is not what I expected from American Toyota, and not how I expected a manufacturers issue to be handled More

All negotiation went well but at the time of paying for the car the financial officer sneaked in an unrequested, unneeded Vehicle Theft Assistance Warranty that increased the selling price by $198.00. I c the car the financial officer sneaked in an unrequested, unneeded Vehicle Theft Assistance Warranty that increased the selling price by $198.00. I consider this practice dishonest and will never do business with this dealer again. More

The salesman, Graig Bull, was a pleasure to work withThe The salesman, Graig Bull, was a pleasure to work with The finance person, Brandon, was not. He never gave me a simple, complete picture of how vario The salesman, Graig Bull, was a pleasure to work with The finance person, Brandon, was not. He never gave me a simple, complete picture of how various figures, fees were arrived at. It was not until the final purchase agreement that he told me where my deposit was included. If I had had a clear detailed lise, I may have made a different decision. Finally, someone has to teach the detailers how to clean windows! The car came to me with a film on the widows that "glows" in the early morning when the sun is low. It is like the windows were dried with a dirty rag. More

Robert Ferstl II and Rashad Ruff were extremely pleasant to deal with in the purchase of my vehicle . I was impressed with the high level of Professionalism. Hiram Herrera was very informed and assisted m to deal with in the purchase of my vehicle . I was impressed with the high level of Professionalism. Hiram Herrera was very informed and assisted me as well. More

I used the Costco Auto Program to buy a Toyota Highlander and it connected me to LHM American Toyota in Albuquerque and Craig Bull who is their sales representative for Costco Auto Program sales. He did and it connected me to LHM American Toyota in Albuquerque and Craig Bull who is their sales representative for Costco Auto Program sales. He did an excellent job. He was personable, knowledgeable, and a good communicator. The process was very smooth, straight forward and open. And, unlike many car dealerships, it came with no surprises. We test drove a lower trim level since it was available and then Craig found in the future production database a car in the color and trim we wanted and seemed to arrange a trade for it so he could get it for us . He showed us the Costco prices and completed a complete detailed cost estimate of the complete purchase price with fees, taxes , any dealer costs etc included. I had been shopping for a car for over a month and declined car offers from at least 3 other dealerships due to very high prices. I found the out the door total Costco Program American Toyota price to be extremely fair and reasonable. We made a small down payment and and waited for the manufacturing and shipping of the vehicle which Craig said to expect in late July. Craig sent occasional emails to include ones notifying us when it had actually been made and when it had been shipped. By 22 July Craig called us and later was demonstrating and explaining the features of our new car to us. We worked with Brandon in finance to complete the paperwork. We had a preapproved Bank of America car loan he was able to process quickly with no issues. He professionally explained some optional packages that were available and what situations they were beneficial in. The American Toyota representatives were professional and straight forward with no surprises to attempt to change the price from the estimate. My wife and drove off in a nice new vehicle pleased as could be with the product, the service, and the absolutely straight forward and open buying and pricing process. If you have had as many unpleasant experiences in car dealerships as I have over the decades, just do yourself a favor and avoid more of them by using the Costco Auto Program to buy a car from Craig Bull at American Toyota. More