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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,818 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,818 reviews

April 04, 2021

My only suggestion for improvement is to keep your website up to date every day so that it accurately depicts what is in stock. Also, prices online do not match the prices on the ground - you can safe More

by ndavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Romero
Apr 05, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for your review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. - Hud Romero, Store Manager

April 03, 2021

Excellent Service Department. Our Service Advisor, David Mirabal was very knowledgeable, professional, courteous, and provided excellent service which helped with our decision making. David went beyond out More

by D
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Mirabal
Apr 05, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager

April 03, 2021

Joe Kennedy is the best! He always makes sure that my service needs are met. I appreciate how quickly and accurately my service is completed. The woman who assigned me a car and the gentleman in the part More

by sbarms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Kennedy
Apr 05, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager

April 02, 2021

Fast and friendly service with good communication about the job. David exceeded my expectations and went above and beyond to make the experience as smooth as possible. More

by blu82vette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Apr 02, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager

April 02, 2021

At the time I made my appointment as well as when I checked in for an oil change I specifically stated I did not want my tires rotated. Unfortunately after we left the dealership we saw a charge for ro More

by pennypacker
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
Apr 05, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for making me aware of this. I’d appreciate the chance to learn more and get you the help you deserve. Please reach our to me at your convenience. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

March 29, 2021

I had an oil change and there was a recall for a fuel pump. That was done on Friday it is mow Sunday and my car, garage and entire house smells like gasoline. I will bring it back in on Monday to see if More

by Kgordon5581
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pohl , Roger Casados
Mar 30, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Ms. Gordon, I appreciate the feedback you provided me during our call today. As you are aware, we have created an appointment for you to come into the dealership so we may resolve this remaining concern. I would like to thank you for allowing me to provide assistance on the matter, as our goal is to make sure every customer concern is resolved. Although this issue has been addressed, please do not hesitate to reach out to me for any additional questions or concerns. -Michelle Ortiz, Customer Retention Manager, 505-998-0177

March 29, 2021

Service was completed in a relatively short period of time . Service advisor Mel Rosas always does a good job and made sure I got to my next appointment on ti. More

by rjdjr1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mel Rosas
Mar 29, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Hud Romero, Store Manager

March 27, 2021

Excellent Service and well maintained dealer location. Mel is an awesome service representative. Very polite and customer friendly. Highly recommended to my friends and colleagues. More

by R Nair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mel Rosas
Mar 29, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager

March 26, 2021

Scheduled appointment to replace battery. Battery was replaced but constant 12v was NOT supplied, lost all electronic settings clock etc. I could have gone to O'Reily and done the job myself with the sa More

by robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gino Landavazo
Mar 29, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Robert, sorry to hear about losing your settings. I’ll make sure this gets addressed with my team. If you have any other concerns please feel free to reach out. Thank you. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

March 21, 2021

Larry Miller’s service department provides excellent service!!!! Thanks I recommend them to anyone They continue to exceed my expectations I have used them for over 7 years More

by newmiles2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Mar 22, 2021 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager

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