Larry H. Miller American Toyota Albuquerque

My visit was horrible! My service advisor Jordan was horrible and rude. She wasn’t only rude to me. I saw her yelling at an elderly female customer. Utterly unprofessional!!! You guys need to fix he horrible and rude. She wasn’t only rude to me. I saw her yelling at an elderly female customer. Utterly unprofessional!!! You guys need to fix her before she runs off more business. More

JUST Horrible Was impossible to get any info. Was lied JUST Horrible Was impossible to get any info. Was lied to about my payment date. My pick up date for the truck was moved out to almost a month af JUST Horrible Was impossible to get any info. Was lied to about my payment date. My pick up date for the truck was moved out to almost a month after signed my paper work. Was told my paper is not filed till i pick up truck an payment would be pushed. LIE! I picked up my truck on nov 30th an got no paper work or any walk threw of anything. Was just handed keys..Had no clue who i was Financed threw. Just was told it was a credit union... had to call 6 different banks until 1 had my info... an come to find out even tho i did not get my truck until nov 30th my payment is due on dec 15.. after calling an texting for over a week to just get my contract emailed to me. Stuff i had signed was different. This is the worst Experience i have ever had. An will never buy anything from your dealership again an will be leaving this review to hopefully warn others of how awful you treat your customers More

I took my toyota tacoma for 24 month service and fuel pump recall and Luis Alvarez and everyone at the dealship was great as always. I always have a great experience when going to american toyota on alam pump recall and Luis Alvarez and everyone at the dealship was great as always. I always have a great experience when going to american toyota on alameda. More

Although as usual they were friendly and the service was done efficiently it was a factory recall I do not have a problem with the service but there was another incident which should not of happened and wha done efficiently it was a factory recall I do not have a problem with the service but there was another incident which should not of happened and what really bothers me is the attitude they took More

The service department seems to be steadily declining. The last several times they have made a mistake on my truck each time. This time no mistake, but 3 hours for an oil change! Used to take an hour if y The last several times they have made a mistake on my truck each time. This time no mistake, but 3 hours for an oil change! Used to take an hour if you had an appointment, more recently 1.5 to 2 hours. This time 3 hours, no explanation, no apology. At 2.5 hours they were "topping fluids and airing the tires". Going to start checking other options I think. More

My service experience was great. My service advisor Damiano Vassaw has always been helpful, professional and honest. The service i had done was reasonable too. Damiano Vassaw has always been helpful, professional and honest. The service i had done was reasonable too. More

Mel and the mechanic who was diagnosing the problem with my car’s engine were extremely thorough in trying to solve the problem . They made sure that we were on the same plane when they explained what the p my car’s engine were extremely thorough in trying to solve the problem . They made sure that we were on the same plane when they explained what the problem was. More

We got in right away and were out within an hour. I like the number of things they check besides doing the oil change. I also appreciate the complimentary car w.ash. the number of things they check besides doing the oil change. I also appreciate the complimentary car w.ash. More

car is running well, so I thank you for that. Andrew was great. Waited outside because 3 customers in waiting area not wearing masks. Had mgr remove cost of oil change from invoice because I specifically sa great. Waited outside because 3 customers in waiting area not wearing masks. Had mgr remove cost of oil change from invoice because I specifically said on arrival that I couldn’t afford it at dealership. Thanks More

Good service advisor and fair price. Make sure and get a service advisor that’s been with the the dealership a while. When your happy with the advisor ... stay with him. service advisor that’s been with the the dealership a while. When your happy with the advisor ... stay with him. More