Larry H. Miller American Toyota Albuquerque

The staff was outstanding I was In and out, no issues, very helpful and friendly! would recommend! I have two vehicles toyotas and the are great. very helpful and friendly! would recommend! I have two vehicles toyotas and the are great. More

My car was brought in for two reasons. Rotate the tires and set the monitor. I was there for three hours. Not one service person talked to me. The tires were rotated but the monitor was not set. Not a and set the monitor. I was there for three hours. Not one service person talked to me. The tires were rotated but the monitor was not set. Not a good way to do business. More

I reviewed the servicing in a previous rating fir this service. HOWEVER, I meant to express my displeasure with the servicing, because my car was not washed. I expect that to be done (and it always has be service. HOWEVER, I meant to express my displeasure with the servicing, because my car was not washed. I expect that to be done (and it always has been done) every time the car is serviced. SOOO. Please wash my car ECERYBTIME!!! More

I have been a loyal toyota Customer for 5 years now and always got my service done at the dealership. Recently the service department has been horrible to say the least. Even before they started this new a always got my service done at the dealership. Recently the service department has been horrible to say the least. Even before they started this new app style service it was hard just to get ahold of anyone to set up appointments. The app fixed that issue but now it's impossible to get ahold of your service advisor or even a supervisor if you have any issues. When you call they transfer you to your advisor that never answers and you never receive a call back. I love toyota vehicles but they really need to get it together with their service department especially here at American Toyota. I will take my service needs elsewhere unfortunately and hope people have a better experience than what I have. More

In the past we received service within a couple of hours for an oil change on our 2015 Highlander. However, for our last two services we have dropped our car off around 9:30 and have not been able to pick u for an oil change on our 2015 Highlander. However, for our last two services we have dropped our car off around 9:30 and have not been able to pick up our car until late in the afternoon. It appears service appointments are being overbooked. More

My visit was horrible! My service advisor Jordan was horrible and rude. She wasn’t only rude to me. I saw her yelling at an elderly female customer. Utterly unprofessional!!! You guys need to fix he horrible and rude. She wasn’t only rude to me. I saw her yelling at an elderly female customer. Utterly unprofessional!!! You guys need to fix her before she runs off more business. More

JUST Horrible Was impossible to get any info. Was lied JUST Horrible Was impossible to get any info. Was lied to about my payment date. My pick up date for the truck was moved out to almost a month af JUST Horrible Was impossible to get any info. Was lied to about my payment date. My pick up date for the truck was moved out to almost a month after signed my paper work. Was told my paper is not filed till i pick up truck an payment would be pushed. LIE! I picked up my truck on nov 30th an got no paper work or any walk threw of anything. Was just handed keys..Had no clue who i was Financed threw. Just was told it was a credit union... had to call 6 different banks until 1 had my info... an come to find out even tho i did not get my truck until nov 30th my payment is due on dec 15.. after calling an texting for over a week to just get my contract emailed to me. Stuff i had signed was different. This is the worst Experience i have ever had. An will never buy anything from your dealership again an will be leaving this review to hopefully warn others of how awful you treat your customers More

I took my toyota tacoma for 24 month service and fuel pump recall and Luis Alvarez and everyone at the dealship was great as always. I always have a great experience when going to american toyota on alam pump recall and Luis Alvarez and everyone at the dealship was great as always. I always have a great experience when going to american toyota on alameda. More

Although as usual they were friendly and the service was done efficiently it was a factory recall I do not have a problem with the service but there was another incident which should not of happened and wha done efficiently it was a factory recall I do not have a problem with the service but there was another incident which should not of happened and what really bothers me is the attitude they took More

The service department seems to be steadily declining. The last several times they have made a mistake on my truck each time. This time no mistake, but 3 hours for an oil change! Used to take an hour if y The last several times they have made a mistake on my truck each time. This time no mistake, but 3 hours for an oil change! Used to take an hour if you had an appointment, more recently 1.5 to 2 hours. This time 3 hours, no explanation, no apology. At 2.5 hours they were "topping fluids and airing the tires". Going to start checking other options I think. More