Back

Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,818 Reviews

5995 Alameda NE

Albuquerque, NM

87113

Directions

By Type

Showing 1,818 reviews

October 26, 2020

Average. Service personnel was friendly, but some work that I bought my vehicle was not done and I was told I could bring my vehicle back to get it completed. Other work was done without getting my final More

by bbranch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Oct 28, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

Oct 28, 2020 -

bbranch responded

Please feel free to call me. My number is (505) 764-9710. Thanks, Brian

October 24, 2020

I am highly satisfied with the service at Larry H Miller Toyota. The service is as quick as possible, friendly and complete as far as I can tell. They also offer extras such as a car wash. More

by mldot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph DeHererra
Oct 26, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager

October 24, 2020

Called at wrong phone number so when van was ready it was too late to get it. $5.00 & all quarters missing from coin holder. More

by bertina.hill
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Andrew Phillips
Oct 28, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

October 23, 2020

Workmanship was great, but the time it took was much longer than expected. People were nice, but work estimates were a little high. Oh well. More

by Strateejjock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hunt
Oct 23, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Hud Romero, Store Manager

October 22, 2020

Everything was great. Car service was taken care of and everyone was very professional. I have had no problems that weren't taken care of swiftly and to my satisfaction. More

by Nebula.Shifter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Onuska
Oct 22, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager

October 22, 2020

As soon as I got my truck in they got right to work on it. While I thought I knew what was wrong with it they went ahead and checked several things to make sure we agreed on what the problem was. I was a More

by Danny V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pohl
Oct 22, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager

October 22, 2020

Routine oil change, tire rotation and maintenance check. Easy to schedule and checkin. Dealer also has status app while auto in shop. Andrew was good to work with. Completely satisfied with service departm More

by Ernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 23, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager

October 22, 2020

Joe Kennedy has set the bar for excellence in customer service. David O promptly called me back. Those guys are “keepers”. The combo keeps me coming back for a potential new car. More

by racheltoon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Kennedy , David Onuska
Oct 23, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager

October 21, 2020

Prompt service. What I appreciate most is a Uber ride home and back while my Tundra was in for service. Great Covid safe practice idea by keeping us out of the waiting area. More

by TundraHighDesert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Estevan Archibeque
Oct 22, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager

October 20, 2020

After the last ToyotaCare Service, dealer falsely reported that there were no pending safety report against my Toyota Sequoia. This issue was reported to Toyota Corporation and NHTSA. More

by mahmoodkamal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Keller
Oct 22, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for reaching out. It is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

Oct 22, 2020 -

mahmoodkamal responded

Details were listed in my complaints to Toyota Corporation (file #s 2010161411 and 2010170440). Please refer to the complaints for details. I don't have any more information to share so there is no need for me to call Larry H. Miller American Toyota.

...
73
...