Larry H. Miller American Toyota Albuquerque

Always had a great experience, overall I’m a happy customer. Jordan in service needs training. I had a nail in my tire, they didn’t call prior to replacement to give me an option, they took it upon th customer. Jordan in service needs training. I had a nail in my tire, they didn’t call prior to replacement to give me an option, they took it upon themselves to replace it. I explained to Jordan, who authorized the replacement, I didn’t! Jordan said, “they could put my tire w/nail back on.” I couldn’t believe she said this This is absurd, you do not tell a customer who purchased $30,000 auto. I expressed my concern to Chris Torres Service Dept. and offered to pay half of the cost of replacement $225, he apologized and honored replacement as good will of service. Jordan is customer service oriented, she can be an asset to your team, she simply needs training. More

Quick service, honest diagnosis, complementary Uber ride home and return to dealer during the whole Covid cluster xxxx. I’ll buy my next Toyota here home and return to dealer during the whole Covid cluster xxxx. I’ll buy my next Toyota here More

Very happy with the service, efficiency, waiting rooms and wifi. The only problem is that when I got home a hubcap was missing. I left a message with the service advisor with no return call. I reached and wifi. The only problem is that when I got home a hubcap was missing. I left a message with the service advisor with no return call. I reached him personally the second time and he said he would look into it. I have now called 2 more times and had to leave a message but no return call. I would like my hubcap back please. More

Very professional, helpful, friendly.Always supportive Very professional, helpful, friendly. Always supportive with learning what is in our manual. We work well with the personnel in service department. T Very professional, helpful, friendly. Always supportive with learning what is in our manual. We work well with the personnel in service department. Thank you everyone More

Always reliable. Good work . on time service. Friendly people. And not far from my home.toyota a reliable auto so I like to stick to Toyota's. people. And not far from my home.toyota a reliable auto so I like to stick to Toyota's. More

Everyone is always super nice - but my last two oil changes have resulted in my steering fluid cap not being replaced - found after I got home . And my oil pan shroud was missing a bolt and left dang changes have resulted in my steering fluid cap not being replaced - found after I got home . And my oil pan shroud was missing a bolt and left dangling. More

Overall, not pleased. Took 3 days over time, and door lock problem not resolved. They did not provide a good explanation of the troubleshooting nor the potential components that were involved. We never lock problem not resolved. They did not provide a good explanation of the troubleshooting nor the potential components that were involved. We never spoke to the actual mechanic who did the work. We always spoke with the service advisor, who in one case told me he was ordering a new master key, "it will be here on Tuesday", and then when we picked up the car on the final visit, he told us that he did not order a new master key. When I went to the car on the 2nd visit, the driver-side door lock would not lock with the key. On the 3rd day of service, the door still would not lock. We took the car in frustration. The problem with the doors unlocking could not be repeated, we understand the spurious nature of that problem; but the fact that the driver side door would no lock with the key should have been solved. More

Missed the complimentary car wash and 1 bolt missing underneath the scrape plate area. Other than that service was great. Took care of us well. underneath the scrape plate area. Other than that service was great. Took care of us well. More

I like the new text communication. I was able to ask questions, see what work needed to be done and easily give my approval as well as stay informed of progress and when I could pick up the vehicle. questions, see what work needed to be done and easily give my approval as well as stay informed of progress and when I could pick up the vehicle. More

Great service; prompt and efficient. Clean waiting area with good internet and television options . I was kept abreast of service status throughout. Appreciated the online scheduling options. with good internet and television options . I was kept abreast of service status throughout. Appreciated the online scheduling options. More