Larry H. Miller American Toyota Albuquerque

Fair and honest and didn’t over charge me I don’t think I need to add anymore. I am very pleased with the level of service provided need to add anymore. I am very pleased with the level of service provided More

Been coming here for years, awful this time. Set appointment up 4 days in advanced, showed up early, two hours later told my oil change would take 4 hours and zero communication or effort made by ad appointment up 4 days in advanced, showed up early, two hours later told my oil change would take 4 hours and zero communication or effort made by advisor to reschedule or apologize. Left with only two hours of pto time wasted. More

Everything went well. Got there early but Mariah was happy to process my service request quickly. Had to wait a bit longer than normal but I had my book so all was well. happy to process my service request quickly. Had to wait a bit longer than normal but I had my book so all was well. More

Dealership was great at getting me checked in, and kept me up to date on the status of vehicle. Richard was great and knowledgeable. Overall, excellent customer service. me up to date on the status of vehicle. Richard was great and knowledgeable. Overall, excellent customer service. More

I’ve usually had great experiences with my service appointments. Did not expect a simple oil change to take 2 hours. None of my previous appointments have ever taken this long. appointments. Did not expect a simple oil change to take 2 hours. None of my previous appointments have ever taken this long. More

My contact,Joe Kennedy, had very poor communication. I did not receive texts to update me of the status of my vehicle. I ended up unnecessarily leaving my vehicle overnight. did not receive texts to update me of the status of my vehicle. I ended up unnecessarily leaving my vehicle overnight. More

Excellent service from drop off to pick up. Mel made sure to call when completed and gave e update. Exceeded expectation and made me feel safe driving off to call when completed and gave e update. Exceeded expectation and made me feel safe driving off More

Service area sucks. They are using limited staff and not reducing service scheduling. I had to wait 4 hours just to get an oil change. When I asked how much longer they would be, after waiting 3 hours. The reducing service scheduling. I had to wait 4 hours just to get an oil change. When I asked how much longer they would be, after waiting 3 hours. The service person they assigned, acted like I was bothering her and was very rude when telling me it was going to be a while longer and when telling it was finished. I would not recommend anyone go to them for any of your needs. More

Fewer appointments should have been made for service. Uber ride was a plus. 2-4 hours for oil change is way too long. I had much better service on previous visits. Uber ride was a plus. 2-4 hours for oil change is way too long. I had much better service on previous visits. More

Great service. Made an appointment, took an hour to get diagnosed and get rental. It was repaired next day.. Got keys dropped off car and everything was easy! diagnosed and get rental. It was repaired next day.. Got keys dropped off car and everything was easy! More