Larry H. Miller American Toyota Albuquerque

Took in for 5000 miles service. Everything was inspected. Lots of recommendations. Wish service rep would have offered discounts available especially when recommendations are pricey. (E.g. Veteran, Women’s d Lots of recommendations. Wish service rep would have offered discounts available especially when recommendations are pricey. (E.g. Veteran, Women’s day, senior, AARP, AAA, etc.). If so, then I would have had repairs done there instead of trying to find a less expensive repair shop. I still buy certified Toyota parts. More

Service advisor didn’t do what he said he would. Extended warranty doesn’t cover a major leak. Very disappointed with service department and crappy warranty that was supposed to cover everything except for m warranty doesn’t cover a major leak. Very disappointed with service department and crappy warranty that was supposed to cover everything except for moving parts. More

Joe is great! He’s informative and I trust him to advocate for me in terms of getting me the best pricing. He’s cheerful and answers all my questions. advocate for me in terms of getting me the best pricing. He’s cheerful and answers all my questions. More

American Toyota has a great service department. I am always very pleased and satisfied with their customer service. Keep in mind that the service time may be longer than usual due to Covid. always very pleased and satisfied with their customer service. Keep in mind that the service time may be longer than usual due to Covid. More

Usually excellent. 2 problems. Service forgot to put on new wiperblades. Hood not fully latched, had to stop on hwy to latch. It was bouncing. new wiperblades. Hood not fully latched, had to stop on hwy to latch. It was bouncing. More

Luis Alvarez of American Toyota on Alameda in Albuquerque provided excellent customer service in coordinating a repair to a sensor for my cam shaft system. It was a straightforward experience and Luis kept provided excellent customer service in coordinating a repair to a sensor for my cam shaft system. It was a straightforward experience and Luis kept me informed and calm about it. Thank you all so much More

I was very pleased with the basically reasonable price analysis of the vehicle and recommendations blah blah. Blah blah blah blah blah blah blah yes yes analysis of the vehicle and recommendations blah blah. Blah blah blah blah blah blah blah yes yes More

Do not trust this dealership! They agree to a certain price then when you go to pay they change it. They are not honest! Admitted they did me wrong but would not offer any compensation or try to make it price then when you go to pay they change it. They are not honest! Admitted they did me wrong but would not offer any compensation or try to make it right. They do not value their customers! More

Though they usually do a good job on routine maintenance for my car, the last time I went (August 12,2020) they put my car under another name and could not locate it for a while. I was there over two and ha for my car, the last time I went (August 12,2020) they put my car under another name and could not locate it for a while. I was there over two and half hours waiting. Luis was very courteous and found the car (I would hope so!) and did not charge for labor on putting in a filter. However, I feel I could have been sitting there all day if I had not questioned the delay. I feel nervous about the next time. More

They are great. I will recommend them to anyone thinking of buying a Toyota. They will get an awesome deal. Also the service department is amazing!!!!! of buying a Toyota. They will get an awesome deal. Also the service department is amazing!!!!! More