Larry H. Miller American Toyota Albuquerque

I think they are a very nice dealership I do recommend them I give them seven out of ten although they left out three bolts on my skid plate after an oil change not this visit but prior visits overall the them I give them seven out of ten although they left out three bolts on my skid plate after an oil change not this visit but prior visits overall they are a very good dealership More

Service Dept. was great. Done on time. Everything was under warranty. I was emailed on all repairs as they were being done and was called when ready to pick up. under warranty. I was emailed on all repairs as they were being done and was called when ready to pick up. More

My experience was great and loved how the oil change was done about an hour. Thank you very much and everyone was great assisting my vehicle. done about an hour. Thank you very much and everyone was great assisting my vehicle. More

I see the service is terrible. Three times and they still not fix the problem. They are very polite and very respectful but I don’t think they know what they’re doing. not fix the problem. They are very polite and very respectful but I don’t think they know what they’re doing. More

The service department always takes care of my truck when I bring it in for service. This time I did 30k service and feels like new. Great dealership! I bring it in for service. This time I did 30k service and feels like new. Great dealership! More

Service I always rate service department 5 stars but unfortunately not this time. Terribly disappointed in the wait time was told you were understaffed. 4-5 h I always rate service department 5 stars but unfortunately not this time. Terribly disappointed in the wait time was told you were understaffed. 4-5 hours was a bit long with no shuttle which is understandable during COVID 19 was offered an UBER which I'm not comfortable with during these times. Hopefully soon daily life will return to some normalcy. As usual Toyota service is professional, friendly, informative and clean. More

When I called to make appointment for an oil change and recall I was told the parts needed to be ordered and someone would call me back to schedule. Never received a phone call, so when I called I was told recall I was told the parts needed to be ordered and someone would call me back to schedule. Never received a phone call, so when I called I was told my maintenance contract had expired. I told the person that I was told since I had a recall my final oil change would be covered past the expiration date. She said no, then when I asked to speak to a manager she said “ok it’s covered”. She did not specify that the vehicle would take the majority of the day either. Recall letter did not specify to bring vehicle with little gas and I was not told when making appointment or asked at drop off. The service department should be responsible for informing customers that a full tank of gas is not desirable for this particular recall or at least ask to reschedule upon determining the vehicle is full. My vehicle smelled like gas for 3 days. I couldn’t drive it. Lack of communication is abundant at this dealership so I will be taking my vehicle elsewhere in the future. The service employee Mel Rosas was very friendly and apologized for the extended wait. More

I brought my vehicle here to complete the service required for a recall. They were very prompt and helpful. The part was ordered ahead of time and I was called when it was in. The repair was sched required for a recall. They were very prompt and helpful. The part was ordered ahead of time and I was called when it was in. The repair was scheduled and completed quickly. Thank you Andrew. More

9 days in dealership for warrant work on a gas flap. Vehicle wasn’t even washed during 9 days of loss-of-use for me. Vehicle wasn’t even washed during 9 days of loss-of-use for me. More

Horrible experience after 9 years of good:downhill service Took car in for 9 appointment for regular maintenance and rattle while idling. 5 hours later no text or phone call or communication. I called and as Took car in for 9 appointment for regular maintenance and rattle while idling. 5 hours later no text or phone call or communication. I called and asked for my advisor but couldn't be located. Did not get car back until next day. Told noise was caused by old oil and quit after oil change. Many excuses about short handed and new computer system. Need to plan for it!! Have loved my Venza and was hoping for a new one. Hated this service experience so am now looking for a new Nissan. More