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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.0
1,826 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,826 reviews

July 29, 2020

Made appointment for oil change service on my tundra ,dropped off vehicle at 07:15 and waited over 4 hours for my vehicle. Was never informed by anyone about the why it took so long for a simple oil cha More

by Paprezki
Recommend Dealer
No
Employees Worked With
Andrew Phillips
Jul 30, 2020 -

Larry H. Miller American Toyota Albuquerque responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist - Michelle Ortiz, Customer Retention Manager, 505-998-0177

July 15, 2020

I scheduled an appointment for maintenance and to have lug nuts replaced. I was told they had no lug nuts in stock and I would get a call when they are available. No call yet. No courtesy shuttle. Reevalu More

by Sienna
Recommend Dealer
No
Employees Worked With
Unsure
Jul 17, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Hi Sienna, thank you for reaching out. I’d like to learn more about what’s going on and we can get to the bottom of this together. Please reach out to me at your earliest convenience. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

July 11, 2020

This was my first time buying a vehicle and they took advantage of my inexperience. I tried to read my contract thoroughly, but they literally lied about numbers and questions that I had just to get me t More

by Joanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Ortiz
Jul 14, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for your feedback, Joanna. We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. I hope that you’ll give me the chance to ensure everything was handled properly and to answer any questions you might have. Please give me a call and we can get to the bottom of this together. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

July 11, 2020

As always, EXCELLENT service on EVERY LEVEL!!! NEVER a bad experience. TOP NOTCH. Sales AND service are ALWAYS great in EVERY way. Waiting area is a huge BONUS and complementary car wash is SUPER!!! More

by Jlperron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Tosas
Jul 13, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager

July 09, 2020

Luis and the rest of the staff were excellent. It’s not easy doing business during Covid 19 but everyone at American Toyota made it seem easy. Thank you for all of your hard work. More

by Numan01
Recommend Dealer
Yes
Employees Worked With
Luis
Jul 09, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager

June 08, 2020

American Toyota is always courteous, prompt, thorough and trustworthy. The dealership and waiting area are immaculate. Service is always prompt and the prices are a good value. More

by Definedman
Recommend Dealer
Yes
Employees Worked With
Service Advisor. Casey.
Jun 08, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brittany Sweeney, Customer Retention Manager

May 24, 2020

I have trusted Larry H. Miller dealership for my car needs for a number of years. I have been very pleased with the work they have provided. I feel they are honest and will work with you on all your c More

by Ramos_2
Recommend Dealer
Yes
Employees Worked With
Mel Rosas
May 24, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brittany Sweeney, Customer Retention Manager

May 20, 2020

Great Experience My salesperson was helpful, informative and respectful. He answered my questions, demonstrated how to use the navigation and audio system, and was eas More

by Jdtk22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica (Finance), Roger Casados
May 20, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Hud Romero, Store Manager

May 20, 2020

Thanks for being there for routine maintenance. . . Thanks for being there for oil and filter change and cabin filter and tire rotation . . . routine maintenance . . . when things like this are no longe More

by D reviewer of toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Rosas
May 21, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for your review and kind words for Mel and the team. We appreciate your business and our team looks forward to serving you again soon! Brittany Sweeney, Customer Retention Manager

May 17, 2020

Good service. I appreciate the careful, thorough and considerate way you take care of my car. I never have to worry about anything. your employees are always polite and seem to know what they’re doing. More

by Stephanie
Recommend Dealer
Yes
Employees Worked With
Service department. Mel
May 18, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Stephanie, thank you for choosing Larry H. Miller American Toyota Albuquerque, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brittany Sweeney, Customer Retention Manager

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