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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.0
1,826 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,826 reviews

November 13, 2019

I brought my car in for a recall and they were all professional. The service department is knowledgeable and customer oriented. They were very nice and the lobby area for the service department was ni More

by Ivey
Recommend Dealer
Yes
Employees Worked With
Adrian
Nov 13, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for supporting our dealership! We are happy to see that you enjoyed your visit. - Hud Romero, Store Manager

November 13, 2019

They were unable to rotate tires. First time the question was raised. Not sure we received key at sale. Have to purchase new set of locks...supposedly will be reimbursed per Justin. More

by Smalmo21
Recommend Dealer
Yes
Employees Worked With
Ryan in sales
Nov 13, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for bringing this to my attention. Should you have any additional questions, please give us a call and we would be happy to provide assistance.- Hud Romero, Store Manager

November 13, 2019

The dealership and the staff were amazing and extremely help full. within an hour my truck was serviced, clean fluids topped off and ready to go . More

by Hmdom123
Recommend Dealer
Yes
Employees Worked With
Michelle Aragon, Tim Scully, Hiram Herrera, Ray Spacagna
Nov 13, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for the positive review! We appreciate your recommendation of our dealership. - Hud Romero, Store Manager

November 13, 2019

The customer service was impeccable at this location. They made my family feel like our opinion and satisfaction mattered. Thank you, Maria Ruiz for recommending. More

by Mike.gabby.ruiz
Recommend Dealer
Yes
Employees Worked With
Casey from finance. , Roger Casados, Miguel Solis
Nov 13, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to see us, Mike! We are thrilled that you and your family enjoyed your visit to our dealership. -

November 12, 2019

Quality service. Our car runs noticeably better after every appointment. They always inspect the vehicle and make sure that issues are addressed and taken care of. More

by hlmorning
Recommend Dealer
Yes
Employees Worked With
Mel
Nov 12, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for the positive review! We are glad to see that you enjoyed your visit. Should you need anything else, please let us know. - Hud Romero, Store Manager

November 11, 2019

I think that they worked for us to get a good deal. I do think they they could have given us more for our trade in. More

by thammock63
Recommend Dealer
Yes
Employees Worked With
Tony in sales 5 stars, Hiram Herrera, Clay Scroff
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for your feedback. If you have any questions about your experience, please give us a call so that we may be of further assistance. - Hud Romero, Store Manager

November 11, 2019

Great service. I am so glad to find a service center that a I can trust. Very honest reputable company and great customer relationships. I want to thank Antony Vigil and the mechanic who worked on my car. Th More

by Nita
Recommend Dealer
Yes
Employees Worked With
Anthony Vigil
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for choosing our dealership! We truly appreciate your support. Should you need anything else, please let us know. - Hud Romero, Store Manager

November 11, 2019

I was very pleased with the help in buying my new Rav 4 this past week. Jayden Gonzales was amazing In helping me and making it a pleasure buying my new vehicle More

by Roland
Recommend Dealer
Yes
Employees Worked With
Casey Martinez..Jayden Gonzales , Tim Scully, Hiram Herrera, Clay Scroff
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for choosing our dealership! Enjoy your new Rav4! - Hud Romero, Store Manager

November 10, 2019

We took it in for an oil change and they said we needed to change the air filter. We told them not to do that. They still changed the air filter and charged us for it. They also told us the battery neede More

by K.Santaana
Recommend Dealer
No
Employees Worked With
Joseph Kennedy
Nov 13, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for taking the time to review your experience. We apologize for the misunderstanding regarding your air filter. If you did not authorize that repair, we would be happy to get that refunded. As part of our transparency policy, we are always happy to have our technicians show why they recommend certain repairs. Please be sure to give me a call so that I may further assist you. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177

November 10, 2019

It took over Three hours for a scheduled oil change, used the wrong oil, should have use the synthetic, didn’t fix the slipping park brake I asked to fix, but paid for. POOR. More

by Coyote
Recommend Dealer
No
Employees Worked With
Service
Nov 13, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for bringing this to my attention. We do apologize for the increased wait time you experienced at our dealership. Please give me a call at your convenience so that we may get the issue repaired correctly. I hope to speak with you soon. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177

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