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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,826 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,826 reviews

November 08, 2019

Recall Service person advised me of recall , so i got thst done at same time as oil change, carcready at @bout time it was promised, everthing was done, car More

by Alexbella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damiano Vassaw
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to see us! It was a pleasure having you at the dealership. - Hud Romero, Store Manager

November 08, 2019

The people that treated me knew what I wanted, where it was, and helped me tremendously to get me the deal that I wanted. They also made my experience comfortable and no one made me feel like I was the bad More

by Gorgaron
Recommend Dealer
Yes
Employees Worked With
Jayden Gonzales , Sean Keller, Hiram Herrera, Brandon Ortiz
Nov 08, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to see us! We are thrilled to see that you enjoyed your visit to our dealership. Should you need anything else, please let us know. - Hud Romero, Store Manager

November 08, 2019

Great as always The maintenance folks are fast. When a problem is identified and they get authorization, the problem was fixed pronto. Easy to work with. That's it. More

by This is Dumbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Romero
Nov 08, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for reaching out! It was a pleasure assisting you at the dealership. - Hud Romero, Store Manager

November 08, 2019

Damiano is an excellent service rep! This dealer always takes care of me and even finds service package deals for me to save a few bucks. Been coming here with a new 16 Tacoma that has about 80k miles now. More

by Judomax625
Recommend Dealer
Yes
Employees Worked With
Damiano
Nov 08, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for trusting us with your vehicle. It is always a pleasure when you stop by. Be sure to reach out if you need anything else moving forward. - Hud Romero, Store Manager

November 08, 2019

Hud Romero and all the the staff at American Toyota are truly passionate about their work and customers! Best experience buying a new car ever! More

by ChristopherjTrujillo
Recommend Dealer
Yes
Employees Worked With
Michelle Aragon, Hud Romero, Hiram Herrera, Ray Spacagna
Nov 08, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for choosing our dealership. It was a pleasure working with you. Enjoy your new ride! - Hud Romero, Store Manager

November 07, 2019

over promise/under deliver They told me they had taken the old tire out of the trunk and disposed of it, but it was still there when I got home. After I arrived, and paid, it w More

by Mr K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Hello Mr. K, thank you for providing us with valuable feedback. This is not the experience we want our customers to have. I would be more than happy to address any additional questions or concerns you may have. Please feel free to give me a call directly so that I may be of further assistance. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177

November 07, 2019

Friendly, Helpful, Professional Service My car had a low battery that needed to be replaced. Richard informed me of the costs and the work was completed quickly. Keep up the great custome More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pohl
Nov 07, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for stopping by! We appreciate your support. - Hud Romero, Store Manager

November 07, 2019

Efficiently fast process service once again including thorough quality checkpoint review inspection of critical systems which identified the need for brake fluid to be changed. Very pleased with the serv More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Contreras
Nov 07, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to see us, William! Come visit us again soon. - Hud Romero, Store Manager

November 07, 2019

All OK except tire rotation (which was done) was not listed in service summary. I called and was told it was done but doesn’t always show up on summary. More

by lcosok
Recommend Dealer
Yes
Employees Worked With
Joseph - Service
Nov 07, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to see us! We appreciate your review. Have a great day! - Hud Romero, Store Manager

November 07, 2019

Thank you! I was approached immediately by the young man that was to be my salesperson, Shane Smith. He listened well & then showed me options to meet my needs. More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Nov 07, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for stopping by! We are thrilled to see that Shane provided excellent service. - Hud Romero, Store Manager

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