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Larry H. Miller American Toyota Albuquerque - Service Center

4.6

265 Lifetime Service Reviews

5995 Alameda Blvd NE, Albuquerque, New Mexico 87113

267 Reviews of Larry H. Miller American Toyota Albuquerque - Service Center

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September 21, 2018

"Easy and painless"

- Hcp5of7

I show up, I tell them what I am in for, Service person addresses my problems and he comes back with recommendations for service at 90k this allows me to plan ahead and take care of in several visits. This is the way service should be

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Recommend Dealer
Yes
Employees Worked With
Casey Ruben
September 21, 2018

"Exceptional Service!!! "

- DreaLopez

EVERY time I take my vehicle to American Toyota, I receive the best service!! Their Customer Care is exceptional, I never leave disappointed!! Great Team!

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Recommend Dealer
Yes
Employees Worked With
Joe Keneddy-Great Customer Service
September 05, 2018

"Oil cap left off"

- Fj

I went in for a routine oil change and when it was over will not be going back. I’ve been taking my Fj to this dealer for service for 10 years. The reason I opened my hood before driving off is to check to make sure everything was buttered up. Because a couple of years ago they left my air filter not latched. Now I find my oil cap not even on. Don’t trust American Toyota of Albuquerque

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Recommend Dealer
No
Employees Worked With
Tim Scully
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

Larry H. Miller American Toyota Albuquerque responded

I am saddened to hear that you have felt that you will no longer desire to come back and see us after 10 years of service with us. Our technicians work hard to provide the very highest quality of service to our customers. I ask that you reach out to me and we can speak about your service experience and work to better it for the future. I will look forward to an opportunity to hear from you. — Michelle Aragon, Customer Retention Manager (505) 369-3733

August 25, 2018

"Personal experience "

- eddie18

Larry A Miller individualizes your experience. I get treated very well and everything is explained in detail. DJ Apodaca has handled the serving of my car and does an awesome job.

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Recommend Dealer
Yes
Employees Worked With
DJ Apodaca
Aug 27, 2018 -

Larry H. Miller American Toyota Albuquerque responded

Eddie, I am glad to hear that DJ and our team have been caring for you and your vehicle so well. Every customer that comes in is important to us and we are always happy to have you with us. If we can be of any more help to you, be sure to let us know. — JR Malouff, General Manager

August 24, 2018

"Had a scheduled maintenance "

- 4Runner.lee

Service for oil change and AC was a reasonable price. Adrian my service rep has always been honest in recommending the services required. Ive always taken my vehicles to Toyota. I feel comfortable in their work.

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Recommend Dealer
Yes
Employees Worked With
Adrian Medina
Aug 24, 2018 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for continuing to come and see us. I am pleased to hear that Adrian and our team have been caring for you so well. We appreciate your kind review. If you should need anything else in the future, we will be happy to be of help. — JR Malouff, General Manager

August 22, 2018

"Review "

- Cgarcia

Great customer service in auto parts. Very knowledgeable.... Spent a short amount of time here. They had everything in stock that I was looking for..

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Recommend Dealer
Yes
Employees Worked With
Don Martinez
Aug 22, 2018 -

Larry H. Miller American Toyota Albuquerque responded

I am glad to hear our parts team could help you find everything you were looking for. Thank you for sharing this great review with us. If there is anything else our team can do for you, be sure to come back and see us again. — JR Malouff, General Manager

August 19, 2018

"8/18 SERVICE "

- kiwini1

I brought my C-HR in for it's first service. The servicing was accomplished more quickly than I expected and the Service Advisor, Joe Kennedy, was very friendly and accommodating and walked me through what was done. It was truly a great experience and what I've come to expect from American Toyota

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Recommend Dealer
Yes
Employees Worked With
Joseph Kennedy
Aug 20, 2018 -

Larry H. Miller American Toyota Albuquerque responded

I am so ecstatic to hear that Joe and our team helped you have a truly great experience bringing your C-HR in for its first service! Thank you for sharing about your time here. If you should need anything else moving forward, be sure to come back and see us. — JR Malouff, General Manager

August 09, 2018

"Trusted, Great.Service"

- Jfumosa

I've been going here for years and have always been treated with the utmost respect and courtesy. I felt that I could trust them to not overcharge me especially during those times when I had no clue what was wrong with my car. A superb, professional group of individuals!

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Recommend Dealer
Yes
Employees Worked With
Tim Scully
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 09, 2018 -

Larry H. Miller American Toyota Albuquerque responded

It is such a pleasure to hear that our team has been taking care of you so well. Thank you for continuing to come back to see us and I am glad we could be here to help when you needed us. If you should need anything more in the future, be sure to let us know. — JR Malouff, General Manager

August 06, 2018

"Always great service!"

- BaTmAn01

American Toyota is always great! I was able to make a last-minute oil change appointment before a five day trip. I have been working with the same service representative for the last few years. It makes a world of difference when you get that type of service. It gives a better sense of honesty then you would get going somewhere as an unknown customer. I always recommend my friends and family to American Toyota.

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Recommend Dealer
Yes
Employees Worked With
Richard (Rich) Pohl
Aug 06, 2018 -

Larry H. Miller American Toyota Albuquerque responded

I am so thrilled that our team here has been able to build a great relationship with you and take such great care of you while you have been coming to see us. Thank you for your wonderful recommendations! If we can be of any more help to you in the future, do not hesitate to let us know. — JR Malouff, General Manager

August 05, 2018

"Good service, comfortable waiting area."

- wpl

Gary is very good at explaining what is going on. Only disappointment is length of wait, but I came on Saturday, so that's understandable.

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Recommend Dealer
Yes
Employees Worked With
Gary Bui
Aug 06, 2018 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for choosing to come and see us. I am glad Gary could be of help to you while you were with us. If there is anything else you should need, be sure to come back and see us again. — JR Malouff, General Manager

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