Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Larry H. Miller Casa Chevrolet

Albuquerque, NM

Overview
Reviews
Vehicles
4.0
168 Reviews
Call Dealership (505) 372-1850
View Awards

7201 Lomas Boulevard Northeast

Albuquerque, NM

87110

Directions

By Type

Showing 168 reviews

April 09, 2024

Everything went smoothly but I don’t know why they stapled a completely blank check sheet to my receipt. More

by Wolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John & AJ in service
Report | Print
Helpful
April 09, 2024

We enjoying your services for her a lot and it is very portable and appreciate everything More

by Rosendolopezlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Chavez, Larry H. Miller Casa Chevrolet, Saxton Horne, Reve Teupell
Report | Print
Helpful
April 08, 2024

Fantastic place. We were stuck with no power steering. We got a 7:30 am appt and were back on the road in under 2 hours at a very reasonable price. Drey was fantastic More

by Jimbaird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drey
Report | Print
Helpful
April 08, 2024

Richard is my service manager; he is the best! I hope you appreciate and give him recognition for being a great employee over the years. More

by C.Lucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Chavez
Report | Print
Helpful
April 05, 2024

Excellent service,l. Not a high pressure situation. Saw what I liked and Jeremy made it happen. Very pleased with entire transaction More

by LorenzoC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Helpful
April 05, 2024

The service is good and the employees are friendly and comptent. Warrentee support is also good. More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Chavez
Report | Print
Helpful
April 04, 2024

Service and employees were great! Helped with all I needed done for now. They were also able to let me know what else needed to be completed next time I bring in my vehicle. More

by markdemarinella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaundre Pearson, Richard Chavez
Report | Print
Helpful
March 04, 2024

So disappointed in your service. I bought a new Traverse in May and purchased all warranties available. Your finance department assured me that I could get my maintenance done at t More

by maryannnorris15
Recommend Dealer
No
Employees Worked With
Reve Teupell
Report | Print
Helpful
November 08, 2023

Brought my new car in with a problem that just happened, a major problem. They didn't offer me a loaner even after saying they would keep it for 5 days. Refused to give me a ride home to Los Lunas 21 mile More

by wilsonjamie187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Report | Print
Nov 11, 2023 -

Larry H. Miller Casa Chevrolet responded

Hello, thank you for reaching out. I'm concerned to read about the difficulties you've faced. It's important to us that all our customers receive the support they need, particularly when it comes to mobility and convenience. I would like to discuss your experience further to ensure we provide the appropriate assistance in the future. Your feedback is invaluable, and I'm here to make sure we address it properly. - Reve Teupell, General Manager, 505-539-3112

Nov 11, 2023 -

wilsonjamie187 responded

Do you know what's impossible to get back once you lost it??? TRUST!!! It is impossible to get trust back. I love my new car, Mr Lopez was my salesman and he's the best. He treated me very fair, very respectfully. The problem with your dealership is the service dept. I was given an insincere apology and that is worse than none at all. But I do love my new car, Melloy Chevrolet in Los Lunas fixed it in a day. And they also treated me well. The service manager at LHM told me they couldn't give me a ride home because it cost *38 and they only pay up to *25, said his hands were tied didn't look at my car but said they'd keep it 3-5 days, no loaner, so my question is since I spent $23500 on a new vehicle you guys couldn't even come up with $13 extra dollars to get me home??? Anyway Melloy fixed my car in ONE day, said I'd get a loaner if it took longer. Very poor customer service and a fake apology from LHM.

Helpful
July 12, 2023

Terrible sales personnel We were treated like we were stupid. Bait and switch tactics. Lousy More

by mhaber
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Victor, and sales manager didn't get name
Report | Print
Jul 15, 2023 -

Larry H. Miller Casa Chevrolet responded

Hello, thank you for bringing your concerns to our attention. We understand that transparency and clarity are essential in any car buying process, and we would never purposefully treat any of our customers the way you’ve described. You indicate in your review that your salesman was named Victor, however, we do not employ anyone named Victor at this store. We value your business and your satisfaction, and we would like to work with you to provide an experience worthy of your time and effort, even if we simply assist in determining which store you visited. Please feel free to reach out to us, and we'll do everything we can to assist you. - Reve Teupell, General Manager, 505-539-3112

Jul 15, 2023 -

Larry H. Miller Casa Chevrolet responded

Hello, thank you for bringing your concerns to our attention. We understand that transparency and clarity are essential in any car buying process, and we would never purposefully treat any of our customers the way you’ve described. You indicate in your review that your salesman was named Victor, however, we do not employ anyone named Victor at this store. We value your business and your satisfaction, and we would like to work with you to provide an experience worthy of your time and effort, even if we simply assist in determining which store you visited. Please feel free to reach out to us, and we'll do everything we can to assist you. - Reve Teupell, General Manager, 505-539-3112

Jul 17, 2023 -

mhaber responded

Sorry his name was Vincent. My mistake. He was ok but the sales manager at that time was the person that was so rude. He even said we couldn't get out of Albuquerque with a vehicle for MSRP and we did he said I bet you $500. We bought for cash a GMC Sierra from another dealership and they were very professional. You should make sure your managers have a class on how to deal with customers. I would never recommend your dealership to anyone.

Helpful
1
2
3
4
...
17