Larry H. Miller Casa Chrysler Jeep

Hands down absolute worst experience I have ever had with a dealership service department. We were traveling from out of town from Washington state to visit my terminally ill mother in law. My 2015 Jeep Wran a dealership service department. We were traveling from out of town from Washington state to visit my terminally ill mother in law. My 2015 Jeep Wrangler Unlimited started to show that it was running warm. I called Larry H Miller Casa Chrysler Jeep service department on April 3rd. They told me to bring it in and they would take a look at it. I drove the vehicle in. I am very familiar with my Jeep and I know it's quirks. It's behavior indicated that there was an issue with the cooling system. I have MaxCare lifetime warranty and I figured it would be an easy fix. A couple of days tops. There wasn't single moment following the drop off that I felt was handled appropriately. I heard nothing from them on Monday. I followed up on Tuesday and was told that the motor was bad and it needed to be replaced. Blown rod was thrown around a couple of times. Again I drove this vehicle in to the service department. The motor was not running hot and there were no check engine light or any lights on when I handed over the keys. The motor had just been replaced in January 2023 with a factory remanufactured motor. It had 3000 miles on it. I immediately called the dealership (Lithia) that handled to motor replacement upon hearing that I needed a new motor. Both the service writer that handled the motor replacement and his manager tried to find out what was going on. They were stonewalled by the Larry H Miller service department. We had to leave for home on April 7th. This required us to spend $1000 for last minute flights. The vehicle was left with Larry H Miller in Albuquerque. I reached back out on April 18th after hearing nothing in regards to my so-called motor replacement. Jordyn advised me that they were still waiting for the motor to registered. I called Lithia to see what the hang up was. Lithia said that the motor was registered and they had never received a phone call that additional paperwork was needed or any phone calls at all. I received one voicemail from the service manager (Mike) stating that they needed to tear into my motor for a part number. I texted Jordyn and told her to not do any tear down on my Jeep until I speak with someone. She texted that the manager would call me. No phone call. I called and left a message with no return call. At this point I was absolutely done with this joke of a service department. Lithia offered to have the vehicle transported back to Washington state. I took them up on their offer. My father-in-law had to go down to the service department to pick up the Jeep. This was on April 27th. Again I was told that the Jeep was considered not drivable. Or that it would not be able to be driven far. My father in law able to drive it over 7 miles. Which is interesting considering it allegedly had a blown rod. Lithia received the vehicle on May 1st and was very easily able to determine it had a bad thermostat. It took a couple of hours at most to make the repair. They are currently going over the vehicle with a fine tooth comb. They have determined the motor is in perfect running order. At no point did Larry H Miller make any attempt to even diagnose my Jeep properly. The had it in their possession from April 3-April 27. The potential of a bad thermostat was never even discussed. No claim for a motor replacement was made. At this point, I can't figure out if it was gross incompetence or an attempt at fraud. On a side note, what was a stressful time my family with my terminally ill mother-in-law was made exponentially worse by dealing with this nonsense. I also had to ask my recently widowed father-in-law to go and get my Jeep back from the service department. I don't believe it will make a difference but I will be telling anyone who will listen about my experience with Larry H Miller service department. More

They are terrible- I don't recommend using them. They apparently have had a large turnover in staff- both mechanics and management. A part was suppose to have been ordered for my Jeep over 3 months They apparently have had a large turnover in staff- both mechanics and management. A part was suppose to have been ordered for my Jeep over 3 months ago and the ball was dropped. I have not been able to get any assistance when I call- though I have called numerous times. Unfortunately I must now move on and find another dealership to help me, and now after 3 months must start all over. They were a waste of time! More

I purchased a Jeep Wrangler 4xe here in February 2022. I received 2 recalls that said 1 hour easy repair. I called to schedule repair here and was advised that it should take 1 hour but plan on 2. I dr I received 2 recalls that said 1 hour easy repair. I called to schedule repair here and was advised that it should take 1 hour but plan on 2. I drove 80 miles and checked my Jeep and walked over to the customer waiting area. After 3 hours, I checked on the status. I was told that recalls take 2 days. I advised that I have no way to get home and cannot do without my jeep for two days. They said that they are busy with service and repair work and recalls have to wait. I advised that the recall says “risk of injury for stop of motor while driving”. I had to get my jeep, it hadn’t been touched, and go away. The manager said I could reschedule. I cannot work with this business and cannot recommend them to anyone who wants any form of customer service. More