Larry H. Miller Chevrolet Murray

Worst experience I have ever had I am a single, young female who lives in a small town outside of SLC. My ignition failed on a Saturday morning as I was leaving for a 12 day road trip I am a single, young female who lives in a small town outside of SLC. My ignition failed on a Saturday morning as I was leaving for a 12 day road trip. I called my brother who is fairly knowledgeable about cars (but lives out of state), and he said it should be a 2-3 hour fix, so I got it towed to the nearest, open mechanic. Big mistake. After sitting around for 3 hours, they told me they didn't have the right tool to remove the steering wheel to see the problem (the right tech wasn't there). So I went home, not expecting my car until Monday. Then I got a call saying they found the right tool and to fix my car, it was going to be $800 ($200 for parts and $600 for labor). I know this was a rip off because parts and labor should be about the same. When I said this, the service rep said he would go talk to his manager and try to get the price down, then came back with a quote around $400. I appreciated the reduction, but obviously they were trying to take advantage of me with the first price. On Monday, I was promised a call at 10am. I waited until 12, and then started calling. I had to call 6 times and the rep had to be physically asked by the front desk before I got a response at around 3:30. That's when I was told that another piece was broken, that piece was out of production, and therefore my car couldn't be fixed. Basically, they wanted to total my car with 100K miles on it. I called my brother, and he said to ask for the part number and he would find it in a junk yard for me. Thankfully, he did find it (he was given the part for free, and it is normally a $10 part) and was able to ship it to the dealership. He also talked to a specialist who works on Chevrolet steering columns in Powell, WY. This guy told my brother that the part they claimed was broken, doesn't break (that's why it was out of production). He thought the dealership probably broke it due to incompetence when they were taking apart the steering column. Saturday, a week later, I was told my car would be ready by the end of the day. Then I got another call that yet another piece had been broken, and I would have to wait until Monday. I was assured at this time that the original quote would be honored. When I finally picked up my car the next Monday, the car was repaired, but the price $100 more than the quote. Conveniently, they had me pick it up during lunch when the service rep and manger were both gone to lunch, so I would have to wait another 45 minutes (estimated time) to appeal. I was so sick of dealing with them all that I just left. Bottom line: they saw me as an ignorant female who they could *hopefully* convince to trade in an "unfixable" car for pennies, sell me a new car, fix my old car with a $10 part and make thousands on the resale. Customer service was horrible, and it took multiple calls to ever talk with anyone. They dishonestly overcharged me, and probably broke parts when they were trying to fix my car. Would not recommend this place to my worst enemy. More

EXCELLENT service! Torrey is Fab! Highly recommend. Professional, efficient, great inventory!! Torrey was the best salesperson we've ever worked with. He listened, had excellent options available, and m Professional, efficient, great inventory!! Torrey was the best salesperson we've ever worked with. He listened, had excellent options available, and made the experience enjoyable. No pressure, no hype. Pleasure doing business! We got what we wanted and more!! I was pleasantly surprised. Highly recommend working with Torrey 💙. More

Best Car Buying Experience I somewhat dread buying a car and dealing with a salesman. Torrey was wonderful to work with! Absolutely no hassle, upfront, and FAST experience! I wo I somewhat dread buying a car and dealing with a salesman. Torrey was wonderful to work with! Absolutely no hassle, upfront, and FAST experience! I would definitely go back to Larry H. Miller Chevrolet and use Torrey Hukill for my next vehicle. More

Excellent Service The overall experience at Larry H Miller Chevrolet was phenominal. The sale and financial tansactions was extremely efficient and had ua out the door The overall experience at Larry H Miller Chevrolet was phenominal. The sale and financial tansactions was extremely efficient and had ua out the door in less than two houra. We received am extremely competitive deal. Special thanks to our sales person, Torrey Hukill who was extremely pleasant and professional. More

First New Car We had a great experience, and we got the perfect car. The customer service was top-notch. He patiently walked us through the process, and he even gav We had a great experience, and we got the perfect car. The customer service was top-notch. He patiently walked us through the process, and he even gave us an excellent tour of dealership. More

Fast and friendly John Laveder is the best. Amazing customer service. Fast and friendly. Give that man a promotion asap . Genuinely wanted to help. We need more workers John Laveder is the best. Amazing customer service. Fast and friendly. Give that man a promotion asap . Genuinely wanted to help. We need more workers like him. More

Service Excellent employee engagement. The service department is top notch and was all over my vehicle the second I arrived. Greg feedback and communication. Excellent employee engagement. The service department is top notch and was all over my vehicle the second I arrived. Greg feedback and communication. Thank you More

Jordan is the best and is an Excellent person. Truly cares for the customers. He is very knowledgeable of gm vehicles and other manufacturers as well. I have purchased 2 new vehicles from Jor Truly cares for the customers. He is very knowledgeable of gm vehicles and other manufacturers as well. I have purchased 2 new vehicles from Jordan and both have been excellent. More

Best Dealership and Sales Person ever! I absolutely love doing business here! I have bought 5 vehicles here now, and two of them from Torrey Hukill. He makes the buying experience very enjo I absolutely love doing business here! I have bought 5 vehicles here now, and two of them from Torrey Hukill. He makes the buying experience very enjoyable. The management and finance department are outstanding as well! I would recommend this dealership to anyone. More

Amazing efficient customer service. Jordan and Torrey have both helped me find two vehicles in the past 3 months. They dealt with my financial situation and made me feel very comfortable Jordan and Torrey have both helped me find two vehicles in the past 3 months. They dealt with my financial situation and made me feel very comfortable with my choice on buying. I’d never go anywhere else. More