Larry H. Miller Chrysler Dodge Jeep Ram 104th

Horrible Service Communication Three weeks to get an appointment for a simple warranty issue. On my scheduled day and time, I explained to five different people the warranty issue. Three weeks to get an appointment for a simple warranty issue. On my scheduled day and time, I explained to five different people the warranty issue. They kept the vehicle for days with no response and we had to call everyday chasing down updates to the vehicle that were never even done. Inter communication is seriously lacking along with any sort of diligence and professionalism. Save yourself a massive headache and go somewhere else. A simple proactive, honest call would go a long way. More

2015 Jeep Wrangler This is a good dealership. They are friendly, helpful and quick. I would recommend them to anyone shopping for a vehicle. We were satisfied with our p This is a good dealership. They are friendly, helpful and quick. I would recommend them to anyone shopping for a vehicle. We were satisfied with our purchase. More

poor customer service won't buy another dodge product bought a new 2013 ram 1500, all chrome on exterior of body rusted dealership wouldn't do anything about it; curt & indifferent @ situation area manage bought a new 2013 ram 1500, all chrome on exterior of body rusted dealership wouldn't do anything about it; curt & indifferent @ situation area manager was 1 hour late for appt & didn't even apologize, was rude. Looked @ vehicle & said corrosion due to mag chloride a convenient out, my grand Cherokee that I bought at the same time & drives in same conditions is fine. I wash my vehicles immediately after weather event. The dodge chrome finish was inferior yet the manufacturer won't stand behind their product. I won't buy another mopar product 7 their area mgr needs to go back to customer service school, better yet should be fired More

Had a great experience I found the staff to be friendly and helpful. It was a good car buying experience. I will come back to this dealer in the future. I found the staff to be friendly and helpful. It was a good car buying experience. I will come back to this dealer in the future. More

New Name same old BS game! Bought a 2013 Dodge Dart Aero there when it was call PRO Jeep, and that was bad. Went through Costco buyers program to look for a Jeep for my daughte Bought a 2013 Dodge Dart Aero there when it was call PRO Jeep, and that was bad. Went through Costco buyers program to look for a Jeep for my daughter and this place was the Costco listed dealer. Applied through Costco and got a call pretty fast (15 min). Spoke to David on the phone and told him what we wanted. He was told what time we would be there (5 hours from the call) as Costco sets appointments with salespersons so that you have one on one meetings and they have everything ready. I also got an email from another salespersons. We walked in and asked for the person on the email, they had to go find him. When he was found, he had no recollection of the email. He went to get the person I spoke to and learned that he was too busy to take. So much for setting appointments. So we looked at a new Jeep and a Used one. We told them we wanted to see the paperwork on both. They did not even bring out the new Jeep paperwork, even after they explained how the Costco program allows you to see the invoice and the discounts etc. They focused on the used Jeep that had a nail in the tire and it was going flat. We even showed them the nail. They came out with papers showing the price after we told them what range we needed to be in. They were not even close. We told them we had a vehicle to trade in and they then figured in the trade but added costs so that there was no discount on the price, it was right back to the original amount. After spending over 2 hours just to get to see the paper on the old Jeep we walked out. More

Definitely showed they cared more about making a quick buck Please read below for specifics, but in short these guys really show their true colors once the negotiating process starts, and they bare their fangs Please read below for specifics, but in short these guys really show their true colors once the negotiating process starts, and they bare their fangs once they get you on paper. I just want to say that these guys will do anything to make a buck, even if that means attempting to screw you over. I bet that 99% of the time a customer would have rolled over and taken the abuse that they gave me, but I fought back and got a good result at the cost of every shred of reputation this dealer had. These guys waited 15 days to tell me that my lender would not finance the deal (it honestly probably would have been longer if I wouldn’t have called them on it), afterwards they attempted to trick me into paying fees based on a document that I never signed (and attempted to trick me into signing it later), they verbally attacked and threatened to sue me when I wouldn’t back down from my position that I wouldn’t pay a higher interest rate when the deal went south (when they were prepared to offer that rate if I walked out), and finally (and most importantly) they never once attempted to do any of the little things to try and make the whole situation right (offer a free tank of gas to compensate for all the trips to and from the dealership, give me a free oil change, or xxxx, apologize for such atrocious behavior). This is a backwards-shady dealership masquerading under a reputable name. They care more about making a dollar than they do about you, and will attempt to smilingly screw you over. I know that the message below is long, but I truly believe that it will help prospective customers please take a few minutes to read it. Can’t speak for all their dealerships, but for LHM on 104th, don’t walk away; run… Where to start with these guys… I went in about 3 weeks ago to check out a vehicle. Everything started out ok: the salesman was very courteous and down-to-earth, the car was nice and clean, and it was all within my price range. After getting the car checked out by my mechanic, we sat down and things slowly went to xxxx. First, the salesman, and the “manager” that he worked under, attempted to bait and switch me on the Internet price of the car, charge me double fees, and charge for ridiculous options that I did not need, nor want, on a used vehicle. Looking back I should have walked away then and there, but we got down to the price that the car should have been priced at, so I figured what the xxxx. When it came to paying, I secured my own financing before coming in and received an amazing rate from my lender, but the car had to satisfy certain restrictions. I was extremely clear with all the individuals I dealt with during negotiations (salesman, “manager”, and finance guy), that my lender would not approve funds unless all these restrictions were met and gave them my lender’s “dealership checklist,” which needed to be completed in order to cash the check that they provided. Each of these individuals assured me that the car satisfied all of the requirements and that we were good to go. I signed all the paperwork, and drove away thinking we were good to go. Wrong! After about a week, I decided to call my lender, as I had not yet heard from them about any payment details. I asked if the dealer had contacted them, and surprisingly they answered in the negative. I gave them the details of the purchase, and they told me that if the dealer had contacted them, they would not have approved the purchase since it exceeded the loan to value ratio requirement (one of their specified requirements). Incredibly confused I attempted to contact the dealership for two days only getting voicemails and no returned calls. Fed up I drove back to the dealership, to see what was going on (or alternatively to return the car). I was informed that no one “up stairs” had even attempted to call my lender, and everyone in the building was unsure why…ok?? Also one of the documents that I apparently signed stipulated that I would have to pay $50 a day, and $0.50 a mile in the event that the deal did not go through due to financing. LHM did finally get around to going through the “dealership checklist,” and they told me that my lender said they would increase the loan to ratio value and send another check. I immediately called my lender to confirm. They confirmed that they would increase the LTV ratio, but the purchase still wouldn’t be approved because the LTV was still too high. They also noted that they gave this same information the lady at the dealership that they talked to that (So they bald-face lied to me). I walked back into the finance manager’s office and relayed the correspondence, and he told me to bring the second check in and LHM would make the deal happen. At this point I was afraid to drive the car anymore due to the fees that I would have to pay if I had to return it, because I had been told that I had signed a spot delivery agreement (which I did not have a copy of). The manager assured me that I would not have to pay any day fees passed that date… Once the second check arrived I immediately drove back to LHM to deliver it. Unfortunately, the check arrived late in the day so my lender was closed and LHM could not go through the approval process. I called the next day (not wanting to waste the gas driving there, or off-chance of being charged for more miles) to inquire on whether my dealer had been contacted and the woman in accounting that I talked to charged, “these things take time…” So no, they had not attempted to receive the money for the car from my lender. Finally, the next morning my lender called me and told me what I already knew, they would not fund the deal. Later that morning, I got a call from my original salesman telling me the same thing, and that they would attempt to find a bank to finance the deal and get back to me later in the day. That afternoon, I did not receive a call so I drove there, intent on either wrapping the deal up or returning the keys (it had been 14 days at this point). The salesman smugly informed me that they had not heard back from the banks yet (even though when they ran my credit the first time they received approvals within minutes) and that they would know by the next day. I angrily, held my tongue, as I didn’t want to ruin their business that day, but when I got home I called and told the salesman “If they can’t get the same rate as my lender, don’t bother trying to negotiate; I am returning the car.” He said he understood, and that I had been approved, but he did not know the details (which was probably a lie). The next morning I went back, thankfully with a friend who would be able to attest to the atrocious things that happened in the finance manager’s office. I stepped into the finance manager’s office. I knew he was as tired of seeing my face, as I was his, and he informed me that I had been approved at a higher rate than my original lender, but that he would attempt to change some numbers in the price of the car and “here and there” to get me close. I repeated exactly what I told the earlier salesman, sat the keys on his desk and got up to leave. Then things went straight to xxxx. Between him and the general manager (I had not seen this man before) screaming and threatening me with incredible fees, putting words in my mouth and pointing at multiple documents, threatening to sue me and garnish my wages, I became so angry I couldn’t even think straight. I got up told the finance manager to: (1) send me the spot agreement that I had signed, and (2) to put the new terms on paper. As soon as I got home I noticed that they failed to have me sign any documents outlining the fees they wanted to assess, and realized they were just barking and blowing smoke. I got a call and two emails from them later that day. In the call a new salesman informed me that they were somehow able to get the same terms of the deal as my original lender, and that everything was fine. The big question I had was why go through all the hassle of trying to sue me if you could have led with that in the first place… In the first email the new finance terms were outlined and an inconspicuous spot agreement (the agreement that charges fines based on days and miles) with the date of the original purchase agreement was present (in reality they had failed to secure a spot delivery agreement and were attempting to cross their t’s by tricking me into signing this one). They wanted me to sign all of these agreements, bring them back and complete the deal. The second email contained documents that I had not received after signing the first deal. Fed up with all their tricks, lies, and behavior (and knowing that the deal was financed and I would never see these people again) I drove back once again and signed the documents. In the end, I just want to say that these guys will do anything to make a buck, even if that means attempting to screw you over. I bet that 99% of the time a customer would have rolled over and taken the abuse that they gave me, but I fought back and got a good result at the cost of every shred of reputation this dealer had. These guys waited 15 days to tell me that my lender would not approve my check (it honestly probably would have been longer if I wouldn’t have called them on it), afterwards they attempted to trick me into paying fees based on a document that I never signed (and attempted to trick me into signing it later), they verbally attacked and threatened to sue me when I wouldn’t back down from my position that I wouldn’t pay a higher interest rate when the deal went south (when they were prepared to offer that rate if I walked out), and finally (and most importantly) they never once attempted to do any of the little things to try and make the whole situation right (offer a free tank of gas to compensate for all the trips to and from the dealership, give me a free oil change, or xxxx, apologize for such atrocious behavior). I don’t want to speak for all of Larry H Miller’s dealerships, but just because the Thorton branch is affiliated with Chrysler, Dodge, Jeep and Ram that does not mean that they are a reputable dealer. No, on the weekend of September 13, 2014 they seemed like you shady-dealership-next-door. Unless you’re mentally and physically prepared for some abuse run, don’t walk, away. More