Larry H. Miller Chrysler Dodge Jeep Ram Riverdale

Just over a week ago we took our van in for a transmission flush: GOOD - They charged lass than the estimate. GOOD - They informed us our radiator was cracked on the drivers side and needed transmission flush: GOOD - They charged lass than the estimate. GOOD - They informed us our radiator was cracked on the drivers side and needed to be replaced. No surprise since I had noticed it about two weeks ago had had been monitoring it to ensure it didn't get worse while saving money for a repair. Today I took the van in to have the radiator replaced. BAD - I asked for the Courtesy Shuttle to take me home. After waiting nearly 45 minutes I finally asked where the shuttle was. After 15 more minutes of four people looking for the driver, they finally grabbed someone from the shop and had him drive me home. GOOD - They came in right on the estimate. BAD - They had my van since 9am and at 3:30pm when I called to check on the status, they were miraculously finishing the paperwork as I called. It really took them that long to do the job - I don't think so! GOOD - I asked for a military discount and got one for the service performed. DOUBLE GOOD - I asked for a military discount on the transmission flush I had gotten the previous week and they gave me one. BAD IN A BIG WAY - After getting home, I went inside like anyone would. I came out about 30 minutes later to take out the trash and noticed fluid underneath the radiator on the passengers side. I started investigating and it is leaking around a fitted hose (mind you it wasn't before). So I immediately called the dealer and the Service Department had already closed. DOUBLE BAD IN A BIG WAY - Now I have to wait until Monday to take my van back in, meaning I have to take unscheduled time off work (frowned upon). And I better not have to pay for what they either broke or didn't reconnect properly. Overall, I think they tried t take care of me: - I can't fault the folks I worked with for the driver not showing up. - I can and do fault the service department quality assurance for not noticing they didn't do the job properly (by either breaking something and not replacing it or just not connecting something correctly - I don't know which is the case yet). I do feel it was an obvious oversight or deliberate cover-up by the mechanic that performed the work. More

the sales person and sales manager went out of their way to make sure that I was taken care of and got the best price possible for the truck I purchased. to make sure that I was taken care of and got the best price possible for the truck I purchased. More

Kevin was very helpful in making sure my car is safe and reliable. Promptly called me back. I felt the whole team went the extra mile. Thank you reliable. Promptly called me back. I felt the whole team went the extra mile. Thank you More

I buy between 3-4 different vehicles a year and this was by far the best buying experience I have had in a long time. I was also impressed with how fast they took care of the transaction. The store was ve by far the best buying experience I have had in a long time. I was also impressed with how fast they took care of the transaction. The store was very clean and everyone was professional. More

They have always been great in sales, service, and parts. Dealt with them on several occasions over the last 3 or 4 years. I have two different vehicles from them and have been completely satisfied. Dealt with them on several occasions over the last 3 or 4 years. I have two different vehicles from them and have been completely satisfied. More

they had everything ready to go, he had me in and out in about ten minutes. Jason makes it very easy to keep coming back about ten minutes. Jason makes it very easy to keep coming back More

Tyler was great, We did the application on line and he called us that day and then again the next day and we setup an appointment. I told him what we were looking for and when we got there the Dart II ca called us that day and then again the next day and we setup an appointment. I told him what we were looking for and when we got there the Dart II caught our eye but it was to small and he immediately took us to the computer and showed us a bigger car and cleared the color with us and we went to see it. Both my husband and myself fell in love with it, Tyler was great as we measured the back seat to make sure it would be big enough to get the grandkids in and that it had a good size truck as it looked like it had no truck, but was very surprised. We took it for a test drive and was very impressed. Tyler was very friendly and very knowledgeable about the car and what it had and the ratings it had. He got us into it and was great showing us how to use all the bells and whistles it had. He is a very good asset to this dealership We bought a new Chyrsler 200 and we love it Thanks Tyler More

the dealer was busey but got me in and out in a short time I though it would take longer they help me on my other car on a recall time I though it would take longer they help me on my other car on a recall More

it was great with everything and in all aspect of the process. I enjoyed it .I was taken care of and with the help of the rain i got my car. process. I enjoyed it .I was taken care of and with the help of the rain i got my car. More

I came in looking to get a new vehicle for the first time in 14 years. The staff was helpful and friendly. We looked at several options and they were very patient in allowing me to go home and think about th in 14 years. The staff was helpful and friendly. We looked at several options and they were very patient in allowing me to go home and think about the options. I later returned and we were able to put a deal together. They were very helpful and informative. Great experience. More