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Larry H. Miller Chrysler Dodge Jeep Ram Riverdale

Riverdale, UT

4.0
605 Reviews
Call Dealership (801) 528-7478

1481 W. Riverdale Road

Riverdale, UT

84405

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605 Reviews of Larry H. Miller Chrysler Dodge Jeep Ram Riverdale

May 04, 2024

I left my truck and they never got to it. I had a 9:15 appointment and I’m the one who had to eventually find out what was going on. Gary was my service contact. He texted me one time after I More

by Tlarsen191
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
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Helpful
May 02, 2024

Waited 2 hours for an oil change that I had an appointment for… should have never bought a maintenance package More

by Brylie winn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Silva, Rafael Cuevas. , Erich Black
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May 04, 2024 -

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Brian Johnson, General Manager, (423) 503-9652

Helpful
May 01, 2024

I had a service appointment for an oil change I arrived a little early got checked in I went to wait for the 1 hour approximate time Others than came in after me got their service appointment More

by Jeri.hardy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Silva, Rafael Cuevas.
Report | Print
May 04, 2024 -

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale responded

I’m sorry to hear about the extended wait time and the subsequent cancellation of your appointment, Jeri. This is certainly not the level of service we aim to provide. If we haven’t discussed this in person yet, please feel free to reach out to me directly at your earliest convenience. I’m here to help and look forward to resolving this issue to your satisfaction. - Brian Johnson, General Manager, (423) 503-9652

Helpful
April 30, 2024

Very professional. Handled my service request in a timely manner. Work done under extended warranty. Kept me informed of progress. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Helpful
April 30, 2024

They were prompt and informative. The service rep was very nice and helpful. It was a good experience More

by Badmann35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service representative. Awesome
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Helpful
April 28, 2024

Connor was great to work with. He answered all my questions. He was very professional and I would want to do business with him again. More

by Jrallred87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor was an all star!
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Helpful
April 27, 2024

Everybody was exceptionally nice and they were fast getting me in and out of there.I didn't have any problems.I would recommend this place to anybody More

by jeremywkrammer
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Conner
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Helpful
April 26, 2024

Kylar was great to work with, very informative and thorough. Worked hard to get us the best deal. Thanks. More

by bcb483
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Silva
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Helpful
April 26, 2024

Poor follow up. Incompetent techs and service writers. Outrageous parts and labor cost. Do not recommend whatsoever. More

by BigB93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Silva, Rafael Cuevas. , Erich Black
Report | Print
May 02, 2024 -

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale responded

Hello, thank you for reaching out. I regret that your service experience with us did not live up to your expectations, especially regarding follow-up and pricing. I’m here to address your concerns and would appreciate the opportunity to review your service details to ensure fair pricing and improved communication. If we have not already connected, please reach out directly. I look forward to resolving this matter to your satisfaction. - Brian Johnson, General Manager, (615) 440-7872

Helpful 1
April 25, 2024

They have the worst service the mechanic don’t know what they are doing they can’t even get the right car starting with zack the service manager to the technician that runs your vehicle theu tha automatic w More

by Jzb4120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack service manager , Jorge Silva, Rafael Cuevas. , Erich Black
Report | Print
May 02, 2024 -

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale responded

Hello, thank you for reaching out. I’m sorry to hear about your service experience. It's crucial that our team provides both skilled workmanship and clear communication. I’d greatly appreciate the chance to discuss this with you and ensure your vehicle is running perfectly. If we haven’t already been in touch, I'm here to make things right. - Brian Johnson, General Manager, 423.503.9652

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