Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

NOT GOOD Took my truck in and was charged 11 hours over 1100.00 dollars for what should have been a five hour job. I asked to have all my parts put in the back Took my truck in and was charged 11 hours over 1100.00 dollars for what should have been a five hour job. I asked to have all my parts put in the back of my truck which was not done had to do it my self.The so-called tech also l forgot to let me know about the broken compressor bracket, sensor and intake manifold bolt that he messed up. Do not take anything there. More

Awful Service After my purchase of a 2015 Dodge Journey the dealership was to provide tint for my vehicle windows. They contract another business to complete this After my purchase of a 2015 Dodge Journey the dealership was to provide tint for my vehicle windows. They contract another business to complete this work. The original tint was scheduled and I was without my vehicle for an entire day. I picked up my vehicle and the tint was extremely bubbled and not acceptable at all. Neither my salesperson or the sales manager had looked at the work before my arrival. I was asked to give the tint time to settle I gave it over 2 weeks and it was still a very poor job. I had to schedule another appointment to have the tint redone. After not being responded to by the salesperson I called and had to speak with the General manager to get service. I scheduled an appointment, which again was going to take all day, to have the tint redone. At least this time I was given a loaner car. Yet again when I arrived neither the sales manager or salesperson had looked at the tint before my arrival. And again it was not acceptable. I was asked to wait again to allow it to settle. Again it was not a matter of it needing to settle and it is still not done correctly. When I spoke with the salesperson again this time I was given the contractors phone number and told to deal directly with them. I find this unacceptable, but for the sake of my car I obviously will have to handle matters myself. I scheduled my first service appointment for the service contract that I purchased to only have again very poor service. I will not have my car serviced by this dealer for anything even though I have already paid for that service. They are very poorly organized and do not care about their customers time at all. I do NOT recommend that anyone who values service and their own time buy a car from this Dodge dealership or any dealership with the name Larry H Miller. More

Quick service Was in state for a visit and needed an oil change. The appointment was easy to make. Shuttle was available to take me to and from my destination durin Was in state for a visit and needed an oil change. The appointment was easy to make. Shuttle was available to take me to and from my destination during service. Picked up clean vehicle and was back on the road in no time. Gabriell and Keisha were very attentive. More

Execllent Service I would like to thank Guy Fitzwater for his outstanding service while I was at the dealership with my vehicle. He kept me informed while my van was be I would like to thank Guy Fitzwater for his outstanding service while I was at the dealership with my vehicle. He kept me informed while my van was being serviced and I was out in less than an hour. More

Scammed!Unnecessary Repairs done My 2014 Charger was in for a recall and Tim the service agent asked me since my car just turned 30,000 miles if I wanted to get the maintenance done . My 2014 Charger was in for a recall and Tim the service agent asked me since my car just turned 30,000 miles if I wanted to get the maintenance done . He explained if it wasn't done it can effect my warranty .I said yes since it needs 30,000 miles maintenance .He wrote my service ticket for all this work to be done when my car was still in the bay ,they didn't check if it needed it they just did it . My bill was 702.00 dollars !! After getting home and reading my owners manual and calling another Dodge Co. My Vehicle only needed a oil change ,Air Filter and check the Differential.! Most of the work done was not due for another 120,000 miles!! Calling Miller back and talking to Tim he said it was Preventive Maintenance . Not Once did he tell me it was Preventive Maintenance and that my car Did Not need all this work done until the Manufacturer recommendation . I am a Disabled Veteran on a limited income and had to take a loan out to pay for this .I trusted Tim to explain to me all the work Did Not have to be done and it was Preventive Maintenance I would have had to pay 50.00$ Only ! He scammed me ,did not tell me the truth of only what was due now and Did Not tell me it was Preventive Maintenance and Not Necessary at that mileage .Never Ever Trust them to tell you the truth of Only the work that needs to be done. They will take advantage of you so do not trust the Service Department..They will take you to the cleaners .SCAMMED!!! BBB Will be hearing from me . Consumers Beware !! More

Good Product Good Sales Love the 2011 Jeep Cherokee that LHM sold us. I approached salesman Zak Ruiz with the need for a 4x4 vehicle, I preferred an SUV. Initially there were Love the 2011 Jeep Cherokee that LHM sold us. I approached salesman Zak Ruiz with the need for a 4x4 vehicle, I preferred an SUV. Initially there were no SUVs that satisfied my budget so a truck was considered. We could not find one on the lot that fit my budget so I said no problem thank you anyway and left. Two days later I received a call from Zak he had found an SUV that fit my budget and in excellent shape! A deal was struck. The Jeep is amazing! I have dealt with Zak before and have always had a pleasant and productive experience. Finance was straight forward, no hidden charges, everything was explained before I signed. More

Purchase of 2015 Dodge My salesman Dwight Curry was just outstanding in every respect, he made me feel comfortable during the whole process, and Jose Talavera, the finance o My salesman Dwight Curry was just outstanding in every respect, he made me feel comfortable during the whole process, and Jose Talavera, the finance officer, was just outstanding as well, It is really nice to go a dealership and have the staff treat you like a family member. Again, thank you so very much!!! More

EXCELLENT SERVICE GOOD COMMUNICATION UNDERSTOOD MY BILL THE ONLY THING I DIDNT LIKE GOT CAR BACK DIRTY SHOULD HAVE BEEN CLEANED. HOWAED WAS GREAT ON HELPING ME OUT GOOD COMMUNICATION UNDERSTOOD MY BILL THE ONLY THING I DIDNT LIKE GOT CAR BACK DIRTY SHOULD HAVE BEEN CLEANED. HOWAED WAS GREAT ON HELPING ME OUT More

A very good experience for a first time car buyer Very good customer service. My sales representative was very attentive to my needs and made sure to go above and beyond until I was completely satisfi Very good customer service. My sales representative was very attentive to my needs and made sure to go above and beyond until I was completely satisfied with my purchase. This was my first time buying my own car and I didn't feel pressured. I felt like my sales representative listened to me and made sure he hooked me up with a real good body shop guy to work on the scratches on my car. It turned out looking brand new! A nice professional environment. More