The entire experience was a nightmare. I had a quote from another dealer that was out of state, but decided to give local dealer a chance and ended up at Larry H. Miller Jeep in Provo. It was pulling teeth from the beginning. They didn't understand that I had already selected exactly what I wanted and had a quote from another dealership. They kept trying to talk me into going up in price which was insane when I could just refuse any offer that didn't match and just call the other dealership and get the order in. But they ended up matching the price and I ordered from them.
After waiting 10 weeks I was told the jeep should be coming in any day, but that they would really like me to come in to do the financials so they could get their numbers up for January. I leave work early to do the financing since we had an event to get to that evening. Once I arrived at the dealership I was told after 30 minutes of waiting that my paperwork had been lost and they can't find it and are going to have to redo the deal. I then had to wait another hour as they were now trying to refuse the previously agreed upon price, since "the price must have been wrong at that low of a price." after the hour and a half wait I told James I couldn't wait any longer and that we were already late for evening plans. James and one of the managers then tell me if I don't sign that night that I wouldn't get the deal we agreed on. Ridiculous, I am now being threatened with higher prices because of their mistakes.
After the order was placed I could never get real answers from the Salesman (James Ortiz) or jeep chat on the status of my Jeep Wrangler. I was originally told 6-8 weeks to receive my vehicle. I am now on week 11 edging towards 12 with no vehicle and nothing but broken promises from the dealership.
I have had nothing but problems when I actually get responses and when my texts aren't ignored I received vague information and dates that weren't dates but usually two week windows. NOT HELPFUL in the least when a window is two weeks, it's almost worst than no information at all. I would never suggest this dealership to anyone and will not be purchasing from this dealership again. I won't even be taking in the jeep for any future service or warranty, and will opt for any other Jeep dealership instead