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Larry H. Miller Chrysler Jeep Dodge Ram Provo
Provo, UT
161 Reviews
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161 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Provo
June 10, 2020
Super cool! Everyone was super nice and my vehicle was fixed first visit! They even gave me a free car wash. They also gave me plenty of updates on my vehicle and gave me a list of up coming services that fixed first visit! They even gave me a free car wash. They also gave me plenty of updates on my vehicle and gave me a list of up coming services that I should anticipate. More
by OneBigApe
Employees Worked With
Mason
Helpful June 10, 2020
Had an excellent experience at this dealership service department. Drop off and pick up was very easy, the service advisor was communicative and helpful, and Tony the service assistant manager was kind an department. Drop off and pick up was very easy, the service advisor was communicative and helpful, and Tony the service assistant manager was kind and attentive. Highly recommend this dealership More
by Cruze
Employees Worked With
Mason, Tony
May 09, 2020
I had the absolute WORST experience regarding the General Sales Manager and service department. I had my car serviced at this dealership and a week later had it towed back due to complications that the servi Sales Manager and service department. I had my car serviced at this dealership and a week later had it towed back due to complications that the service department didn’t communicate to me in my first service visit. I made it very clear that I needed my car diagnosed, fixed, and back in my possession in the same day. The service department had the opportunity to communicate what was going on from 11am until 6pm. Not a single word was communicated to me all day and next thing I know, the service department was closed. Mason, the service advisor that I was working with, also failed to communicate that I would not be able to pick up my car that day. Then, me and my mother drove to the dealership to see if we could resolve the issue. We were then approached by the general sales manager who was INCREDIBLY rude to me AND my mother, refused to help us, and LIED to us about not having access to my car in order for me to get my much needed prescription, and then demanded that we leave. We then called the service department the next day to see what was going on with my car and they admitted to me that the lug nuts were not tightened properly in my initial visit, but they still let my drive off with my car. I EASILY could have been killed due to my lug nuts not being properly tightened. This dealership has only showed unprofessionalism and I will NEVER be returning to this establishment. More
by Chandler
Employees Worked With
General Sales Manager, Mason (service advisor)
April 25, 2020
what a joke this dealership is Had my dodge fixed it cost me $7k . Paid it brought the truck home and it still was not running correctly. Spoke with Tony the assistant manager, to Had my dodge fixed it cost me $7k . Paid it brought the truck home and it still was not running correctly. Spoke with Tony the assistant manager, took the truck back the next day. Now, I am told it is a complete different thing that need to be fixed requesting an additional $17K. I said what was the first 7k I paid for? Surprise, the assistant manager Tony will not return my calls and the manager neither. DISHONEST PEOPLE DISHONEST BUSINESS. Gail Miler shame on what goes on in your dealerships. More
by max
Employees Worked With
Tony assistant manager
March 31, 2020
They sold us a Lemon, three months later can't get our money My husband contracted with the the Larry H. Miller Dodge dealer in Provo in December to purchase a truck for over $75,000. The vehicle never worked r My husband contracted with the the Larry H. Miller Dodge dealer in Provo in December to purchase a truck for over $75,000. The vehicle never worked right. We had it less than three days during which my husband took it back three times so the dealer could address the problem. Finally, on the third day he just left it with them. My husband had to work with several Chrysler Corp representatives and after three months, there was a verbal offer that they would send a rep from Stericycle, Mike Hummel, to bring paperwork for my husband to sign to facilitate a buy-back. Mr. Hummel did not come with any paper work to indicate that Chrysler or anyone else was going to pay us anything for the truck. In fact Mr. Hummel started to rise several times with a “threat” to walk away and leave us with a truck that doesn’t work if my husband refused to sign the papers releasing all interest in the truck. My husband felt he had no choice but to sign the papers. Not only was there no paper work to commit anyone to pay for the truck, but Mr. Hummel insisted that my husband sign a paper specifically stating that no promise of reimbursement was offered or to be expected. This paper also included a gag order which also had to be signed. Mr. Hummel insisted this is the way it is always done. He was quite frustrated with me, who did not want to see my husband forced to sign or get stuck with a truck that never worked. Mr. Hummel assured us that the purchase in December “is all going to be undone” and we would get “everything you paid for the vehicle.” This was on Wednesday, March 25th. Mr. Hummel also said we could expect the lien on the truck to be paid off by Friday, the 28th or Monday, the 30th. He also said we could expect the $11,000 we put down on the truck in the form of a check by Monday, and if we didn’t get it by Wednesday to call him. It is now Tuesday, and the loan hasn’t been paid off and, of course, we have no check. When my husband contacted Mr. Hummel, he said that the dealer is the one responsible for paying off the loan and the down payment, and he suggested we call an attorney. I’m ready to go picket the business. Do you have any advice? Thank you, Leslie Giboney More
by gibfam
Employees Worked With
John Martin, Tia at Chrysler, Mike Hummel
March 02, 2020
Terrible Experience, Do not use this service department! I purchased a new 2019 Jeep Rubicon, but within 2 months the vehicle started having an issue with the electrical system. I brought it into LHM Jeep in I purchased a new 2019 Jeep Rubicon, but within 2 months the vehicle started having an issue with the electrical system. I brought it into LHM Jeep in Provo and they said everything was covered under warranty. The service rep. set up a loaner at the Enterprise down the street and I gave them a video of exactly what was happening with the vehicle. The service rep. assured me that since the car was under warranty and was only a few months old the rental would be free of charge. The dealership took 2 weeks to diagnose the issue but returned the car without replacing one part. We have been stranded multiple times in the cold waiting for a tow truck since then. Now the Enterprise rental car is telling us that LHM Jeep Provo is refusing to pay for 2 of the three loaner vehicle rentals and they are sending us to collections unless we pay the bill! Do not trust these guys! Take your car to a dealer that is trustworthy and knows how to fix things right the first time. If I could give them a below 1 star I would. I have left several messages for the general manager and the service manager and they both have never called me back or left a message. They also conveniently lost some of the the service records, these guys are terrible! More
by Ty
Employees Worked With
Jay/Howard Taylor, Jason Young
December 19, 2019
We are thrilled with the new Challenger we just bought at LHM Dodge Provo! The car is amazing! The team we worked with really knows and appreciates the details and features of what we wanted and understood LHM Dodge Provo! The car is amazing! The team we worked with really knows and appreciates the details and features of what we wanted and understood how important the right price was for us to make the deal work. Josh Halacy and Amylyn were super friendly and we connected well with them. Jon made it possible for the numbers to work and miracle Max is fast and efficient with the financing. Thanks to all if you there at LHM CJD Provo. More
by Chuck
Employees Worked With
Josh H, Amylyn, Jon M, and Max.
August 11, 2019
Great place to buy and service. Found the vehicle we wanted at a great price at LHM Provo. James and Danny helped us get the vehicle despite some unforeseen expenses by making our fi Found the vehicle we wanted at a great price at LHM Provo. James and Danny helped us get the vehicle despite some unforeseen expenses by making our first payment. We then got a taste of the repair shop’s service when our car had problems starting under certain conditions. They diagnosed the problem and ordered the faulty part. Everything is working great and we love our new ride! Great place to do business! More
by RTD
Employees Worked With
James, Danny, Jenna, Seven
July 12, 2019
service review I was treated with care and they did a god job in a timely fashion the facilities are very well taken care of and are convenient. Overall very good. I was treated with care and they did a god job in a timely fashion the facilities are very well taken care of and are convenient. Overall very good. More
by don from orem
Employees Worked With
sevice people
May 16, 2019
Jeep Renagade Latitude The staff is very friendly and professional. Helped me get the best price possible for my Jeep. I really had a great experience at the dealership a The staff is very friendly and professional. Helped me get the best price possible for my Jeep. I really had a great experience at the dealership and my salesman, Michael H. was a good fit for my expectations. More
by Jeep18
Employees Worked With
Michael H.
