Larry H. Miller Chrysler Jeep Dodge Ram Provo
Provo, UT
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159 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Provo
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP! ! I've never had to write a negative review in my life, but I couldn't with a clear conscious, allow this treatment to happen to another person wit ! I've never had to write a negative review in my life, but I couldn't with a clear conscious, allow this treatment to happen to another person without warning. The salesman seemed honest and helpful up to purchase, but after the sale was complete, (just one day later), the communication was the complete opposite. By far the WORST CUSTOMER SERVICE I've EVER experienced! NATALIE (NATALIA LAFOLLETTE) the General Sales Manager was EXTREMELY rude and disrespectful and did not follow through with what she agreed to in written form. Minor items but committed to non the less- (cargo cover and keys to the roof rack), which I also have in written form. The original cargo cover the salesman provided was not only the incorrect cover but non functioning. Upon multiple attempts to contact both via text (the only way she and the sales rep communicated) and phone calls (which always went to voicemail), she apparently blocked my number (blue texts became green in terms of receipt on iphone). I've never been more disgusted by the way I was treated and completely regret spending my money with this team. I should have trusted my instincts when the vehicle was terribly detailed (if at all). Now, two months after purchase, the disgust and disappointment that I am left with only furthers my need to let potential customers know the type of people they're working with. More
Horrible service. Took 2 weeks, and a lot of dismissive conversations, for them to diagnose that I need a new battery. Took 2 weeks, and a lot of dismissive conversations, for them to diagnose that I need a new battery. More
This dealership claims to offer a service experience that only they can provide and that it’s above expectations. This claim is made in writing on their web page. They will not actually provide that level o only they can provide and that it’s above expectations. This claim is made in writing on their web page. They will not actually provide that level of service. They are actually ducking our calls and thus are providing ANY service. I’m only able to rate that as ZERO STARS. It’s their time and our expense as they want it on-site for 3 days to even diagnose it, let alone fix it. They don’t deserve your business in selling you a vehicle that they will NOT service. More
Had an awesome experience with Corbin and Curtis. Very respectful and patience with an old lady. They kept in close contact with us over a 5 month + process of ordering our Chrysler Pacifica 2022. We wo respectful and patience with an old lady. They kept in close contact with us over a 5 month + process of ordering our Chrysler Pacifica 2022. We would definitely use LHM CJDR Provo, Corbin and Curtis again. More
They've had my car for a month now, and I'm still waiting with no clear ETA. I tried calling, and I was put on hold while they page the service advisor to pick up the phone. 5 minutes later I'm greeted by th with no clear ETA. I tried calling, and I was put on hold while they page the service advisor to pick up the phone. 5 minutes later I'm greeted by the same person, and put on hold again so hopefully the service advisor will pick up the phone. No luck, and I'm greeted a third time by the same person. She says she will go try to find the service advisor and I'm put on hold for 20 minutes and counting. I was told that the policy is that they have to have the car at the dealership from the day that I bring the car in for service, is there no scheduling? I understand that the technicians need to be able to have time to work on the vehicles, but what do yhe customers do in the meantime? I'm losing 3 hours a day by taking the bus, and I'm exhausted and infuriated. I hope I'm just unlucky and this isn't something they do to every customer. They need to change their policies, operating procedures, management or something because this is ridiculous. More
Great place to buy a vehicle from. Loveed working with all the people at lhm. Very helpful and great atmosphere. And my wife loves her new truck. Thanx to all the people at lhm. all the people at lhm. Very helpful and great atmosphere. And my wife loves her new truck. Thanx to all the people at lhm. More