Larry H. Miller Chrysler Jeep Dodge Ram Provo

Worst Experience Ever!!! No communication, over charged, and they more or less blackmailed me into paying for something I never approved. I was supposed have my vehicle covered for their extended warranty ( and they more or less blackmailed me into paying for something I never approved. I was supposed have my vehicle covered for their extended warranty (not through Dodge) that I paid $3.000 for. My radio went out and I was not told about paying any deductible which was supposed to cover everything bumper to bumper. Additionally, I was in the dealership at 7:30am and it was only supposed to take a few hours to replace. The guy even told me I could wait, but I had a few things to do. Big mistake as I was unable to reach them at that point. I had to call over a dozen times to find out what was going on before I finally reached someone about 4PM, and even then they said it would be the end of the day. I ended up missing work due to their compete lack of communication. Then after the fact when I went to pick it and they had already replaced the radio, they said I had to pay $100 which I was never told about. When I told them I was very upset because I was told about the additional cost, the fact I now lost a day of work, and how incompetent they were in letting me know what was going on, they said I had to either pay the money or they would not release my vehicle. Unbelievable!!! I tried reaching out to both the service manager and the general manager with no response. I don't know what I was thinking because of another experience with them, but I had to bring my vehicle in for an oil change a few months ago and they ripped up my front seat probably with one there service guys with a screw driver in his back pocket. I noticed it immediately and told them before I even left. I showed it to them and they said they were going to fix it, but again it took a few days to reach them and they then denied they damaged the seat and wouldn't pay to fix it. I would never recommend working with this dealership again as this is clearly a bate and switch tactic, and they don't even know the first thing about customer service. More

Wyatt, the sales rep, got me a great deal on my van and trade-in. He had all the paperwork ready when I got there because I drove from Colorado. Smoothest buy I’ve ever had!! trade-in. He had all the paperwork ready when I got there because I drove from Colorado. Smoothest buy I’ve ever had!! More

Tony's the man. He got my truck checked out super fast and pointed me in the right direction. I've had good experience with the guys at this location. and pointed me in the right direction. I've had good experience with the guys at this location. More

Recently went in for an oil change and detail and all I can say is that I am very very satisfied with Tony Love's work and customer service. Every time I have talked to him either through phone or in perso can say is that I am very very satisfied with Tony Love's work and customer service. Every time I have talked to him either through phone or in person, he has not once changed his attitude towards helping me. When I need to get ahold of him for a question and he doesn't answer, he calls me back as soon as he gets a chance. He is the type of person that knows how to make you smile after a long day of work and best of all, will save you money and doesn't try to get you to pay for something you don't need. When I picked up my car it felt like I was driving out of the dealership with a brad new car. I will definitely keep taking my car to him for any services it may need in the future. More

Nate and team did great taking care of recalls flushing/replacing fluids, and emissions test. Everything went great! Even got to use the car wash no charge. Thanks! flushing/replacing fluids, and emissions test. Everything went great! Even got to use the car wash no charge. Thanks! More

Great job taking care of the repairs to my car. Easy to communicate with. Had no problems with the shop. The only hang up we had was my extended warranty company causing delays. Larry H Miller was great. communicate with. Had no problems with the shop. The only hang up we had was my extended warranty company causing delays. Larry H Miller was great. More

There is heavy rattling now in the engine, creating issues with driving and had to pull over to a service station to pay and fix issues with driving and had to pull over to a service station to pay and fix More

After my experience with Larry H. Miller last year, I had hoped I would never have to associate with them again. But my husband and I had been playing around with the idea of trading out our car, and with ir hoped I would never have to associate with them again. But my husband and I had been playing around with the idea of trading out our car, and with ironic timing we received a letter from the sales manager Curtis Grieve. The letter explained that he had a buyer for our 2013 Equinox (not a top quality car, a little odd), and he explained that if we were willing to sale it to them, or trade it in it would be "worth our while…top dollar for our trade, plus provide additional incentives," toward a different vehicle. Not knowing what this meant, we went in to ask, where we found out we would be paid more than we would typically be given, it was a "high demand" and that we could get employee discounts for a new vehicle. The offer given, was low, it wasn't even the high end of regular trade-in value. I didn't exactly call this "top dollar," to be honest we had already been to Toyota, and their first offer was already $1000 higher. We mentioned this, they seemed unswayed. So much for "worth my while." Then they wouldn't show us the only vehicle we were actually interested (the lower costing one from online). We didn't mind seeing options but the only one we were shown was twice the price of the one we wanted to see. First, it couldn't be found, they didn't know where it was, then it was in the shop. We are still supposedly waiting for a call for when it gets out of the shop. I don't even know if I am interested in hearing what they consider an employee discount. This could be typical for a dealership, being pressured into getting a car higher than you want to pay, and being given low values for a trade in. But this is just the last straw compared to last years experience. Not to mention the typical things mentioned above, once they had the papers signed over we instantly went from being treated as potential customers to someone else's problem. Our car wasn't ready when we were told it would be (this happened twice before we even got the keys). It was still needing to be serviced and detailed. So to make up for that, they brought the car to us. Then, we found dog hair all over the floors and french fries under the seat (so much for cleaned and detailed.) The windshield wiper fell off in the first 10 minutes of driving. This is when we brought it back to get the promised inspection, detailing and cleaning we were originally promised. To top it off, in the glove compartment I found the previous owners papers including full name, phone number, email address, and not to mention physical address. Because I generally use my glove compartment as my trash, they are still in there. After this miserable experience we were promised our title and license plate, then we would never have to interact with LHM again. But this was promised within the next 2 weeks. Two months later we were wondering where our title and plate was. Then when our temporary license was expiring I went in to ask. The sales manager told me that they are sent to the state, and it sometimes takes a long time and if we were to get a ticket they would take care of it. Does that include insurance increases as well? My husband then went in 3 more times to get the papers/or find out what was happening, to find out they were sitting on a woman's desk, he even saw them. Needless to say, our temporary plate was expired by this time. I know we might have just had the one in million terrible experience with LHM, but with the second bad experience just one year later? I am very disappointed because with such a big name, I expected much better. I thought that I would share my thoughts so hopefully LHM will improve with future customers because I will certainly not be returning. More

Great service. Well take. Care of. As I entered Tony was excited to greet me and willing to help with our Jeep’s needs. I will defiantly be back. excited to greet me and willing to help with our Jeep’s needs. I will defiantly be back. More

Great service. Had my car towed and fixed under warranty. Super fast and friendly. They have always taken care of all my needs. The best service! Super fast and friendly. They have always taken care of all my needs. The best service! More