Larry H. Miller Chrysler Jeep Dodge Ram Sandy

My Dodge Durango was at LHM for over 1 week. I called and/or sent text messages 3-4 times per day. Service agent Eric promised each time that he would call me back and he NEVER called me. He sai I called and/or sent text messages 3-4 times per day. Service agent Eric promised each time that he would call me back and he NEVER called me. He said the warranty would take a long time to deal with and he “couldn’t spend 40 minutes on hold for just one customer”. I asked that he at least let me know what was wrong with the car and then I could decide if I wanted to wait on the warranty or just pay for it. He wouldn’t give a straight answer and continued to blame the warranty. After several days he texted and asked ME for the claims phone number for the warranty. I sent it and then he never responded to my texts. It was SO EPICALLY frustrating to repeatedly hear how horrible DODGE’S warranty was. DODGE sold me the warranty when I bought the car from THEM! After a week my husband called, waited on hold for more than 30 minutes, and finally got a hold of Eric to identify the issue with the car, deal with the warranty and do the repair. It was all done that day. I was repeatedly dismissed by Eric every day for a week. Apparently the repair was quick and easy because it was done within a few hours of my husband calling. The warranty issue was taken care of in that time too. At the end of it all, it only took a couple hours, not even a full day to finalize the repair. This is MY car. However, apparently Eric doesn’t respond unless a man yells at him. I communicated ALL of this to Eric when I picked up my car today. He apologized for the HORRIBLE service and had all kinds of excuses about how it was the warranty’s fault. To top it off - this survey was sent to my husbands phone. Not mine. So I’m disappointed and dismissed again. Seriously??!! I’ve owned 2 Durangos and 2 Jeeps. I’ll ABSOLUTELY be looking elsewhere for service and for my next purchase. More

Great, fast service. The Service Advisor was great to work with. I would recommend them to anyone! The Service Advisor was great to work with. I would recommend them to anyone! More

We had good service and the rep was helpful. Glad your dealer has discount. Thank you Glad your dealer has discount. Thank you More

I always have a great experience. The people are respectful and very polite. They are knowledgeable about our vehicle and I trust them with it. The people are respectful and very polite. They are knowledgeable about our vehicle and I trust them with it. More

Staff was super helpful and patient. They made the process as low stress as it could be. They made the process as low stress as it could be. More

Nick was incredibly helpful throughout the entire process answering all of our questions (and as new Jeep owners we had a lot of them!) Mike (in finance was super friendly and got us through the financing pr answering all of our questions (and as new Jeep owners we had a lot of them!) Mike (in finance was super friendly and got us through the financing process seamlessly! More

Amazing service and attention to detail. Always willing to check everything I describe as an issue. Chris went for a ride with me to help figure out an issue. Always willing to check everything I describe as an issue. Chris went for a ride with me to help figure out an issue. More

I use to recommend this dealership as my husband and I have purchased 4 new cars, 1 new truck and 2 used trucks from them. Sense this dealership was sold I would not recommend this dealership to my worse have purchased 4 new cars, 1 new truck and 2 used trucks from them. Sense this dealership was sold I would not recommend this dealership to my worse enemy. Stay away from this dealership go somewhere else to buy your vehicle unless you want to be treated horribly. More

Just an oil change, nothing fancy, but I know my mechanic the great Darren Gibb is there for me should I need something more. The parts department is always the best. the great Darren Gibb is there for me should I need something more. The parts department is always the best. More

Salesperson, Mason, was great. Answered all my questions and most importantly, he was honest and straight forward with me. Thanks so much, Mason! Sincerely appreciate you. Answered all my questions and most importantly, he was honest and straight forward with me. Thanks so much, Mason! Sincerely appreciate you. More