
Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Surprise, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Amazing! Blair is wonderful! Helped us get exactly what we wanted...no pressure!!! Definitely go see Blair if you are looking for a new vehicle!!! Great custom Blair is wonderful! Helped us get exactly what we wanted...no pressure!!! Definitely go see Blair if you are looking for a new vehicle!!! Great customer service and was quick and easy! More
Great experience Blair took care of me! I had one issue and the sales department got it resolved for me. They took care of all my concerns and made my buying experience first rate. I had one issue and the sales department got it resolved for me. They took care of all my concerns and made my buying experience first rate. More
Service department has no customer service So I have bought 4 vehicles there over the past 5 years with my wife and there service department has gone from friendly service to grumpy and unhelpf So I have bought 4 vehicles there over the past 5 years with my wife and there service department has gone from friendly service to grumpy and unhelpful. The Jeep Patriot we bought brand new we found out later is one of the worst keeps out there and has lots of problems so we should have researched it. The service department did not even know the type of transmission it had when we wanted the fluid changed in the past and everyone had different answer. The Jeep has been stalling and we made an appointment after talking with a service rep Tom Rodriguez and the secretary made it for a time Tom did not like. He was rude when I brought it in and stated it won't be until the next week even though I had the appointment. I would like to say I will not be back at this dealership and move on to Chevy as my next option for vehicles. The service manager Seth was not help when I talked to him about my customer service issues. Sorry for the nicer service advisors like Mike who sits next to Tom as he actually did try to assist and Toms attitude is the reason we will no longer do business with this dealership. More
Great buying experience I want to share that our experience with Jerry was amazing. He helped us every step of the way and we didn't feel pressured as you would experience in I want to share that our experience with Jerry was amazing. He helped us every step of the way and we didn't feel pressured as you would experience in other dealers. My wife and I are extremely happy with our new Jeep Grand Cherokee! More
Shame on Larry Millet Jeep Surprise I have never filed complaint against any auto dealership in connection with a service issue in 50 years of owning cars.. The deceit and arrogance of h I have never filed complaint against any auto dealership in connection with a service issue in 50 years of owning cars.. The deceit and arrogance of how this dealership treated me leads me to want to Warn others about having your cars serviced by a group that in my opinion seems willing to rip off Seniors- more vulnerable than me. I have dealt with this dealership for many years without an issue- but they won’t bully me or threaten me to ensure others are not taken advantage of. It isn’t the 50!dollars they are trying to rip me off- it’s how they may be taking advantage of you—- do yourself a favor: get a second opinion! More
Excellent experience I purchased a 2013 Jeep Wrangler from Larry Miller in Surprise and it was by far the best buying experience I've ever had. My salesperson Blair W wa I purchased a 2013 Jeep Wrangler from Larry Miller in Surprise and it was by far the best buying experience I've ever had. My salesperson Blair W was a no pressure, friendly, easy going type and made me feel comfortable from start to finish. The customer waiting area was clean and offered fresh coffee, fresh fruit and popcorn. When I received my car it was clean and shiny, it looked brand new. I would recommend this dealership to anyone who wants a no hassle buying experience. Thank you, Jill Martin More
Honest and Fair communication Thanks to Shawn and Dennis at Larry Miller Surprise for restoring my faith in family owned dealerships with heart. Both were honest and up front. Thanks to Shawn and Dennis at Larry Miller Surprise for restoring my faith in family owned dealerships with heart. Both were honest and up front. More
Excellent customer service, non pushy ,easy to talk with Jac From beginning to end ,outstanding customer service, not pushy ,wanting to find any way to help me out ,without being pushy ,always kept me up to date From beginning to end ,outstanding customer service, not pushy ,wanting to find any way to help me out ,without being pushy ,always kept me up to date on what was going on ,exceptional service from Jacob Rohde, we will contact him again when we are ready to buy ,also his boss was excellent in trying to help us out, thanx ,these guys are outstanding customer service and a wonderful dealership More
Poor dealership customer service I did not receive a response from management on maintenance issues that was covered. I received no respone from management after i talked with two fin I did not receive a response from management on maintenance issues that was covered. I received no respone from management after i talked with two finance employees behind closed door. They agreed on issues that I encountered. They said that this should be addressed and I would be called by management. I returned all the additional insurance I purchased for a refund. They were bacicually useless. I purchased the Jeep after closing time. They were rushed to get me to closed the deal. I even encountered problem at closing. They were giving me paperwork in a hurry. The Jeep was sold with rock chips and a 6 inch crack in the windshield. I noticed the chips that evening (dark outside). The car was never in a very lit area to examine. The next day the larg crack was seen in the daytime. The dealership was not going to replace at first. After complaining about selling a vehicle with a safety issue the agreeed to replace. After approximately 10 days it was finally replaced. The customer service said it was reported and they did not know why it is taking so long.after several calls Safelite called me. I said they just received the request just that day. They immediately called schedule for replacement the next day. If I had not repediatealy called customer service the windshield would have never been replaced. The other issues i bacially got the runaround. They were not going to deal with the Jeep anymore after stating they would repair. So I went to another dealership to get the Jeep serviced. They were very good. Right from the start to finish. I have another appointment to check on another maintenance issue. That’s great. I want a Jeep in great maintenance condition. The issue with LHM is closed. The worst experience I have ever experienced. More
Rubicon Recon to the Rescue Shawn helped me custom order my 2019 Jeep Rubicon which was to be delivered about 8 weeks later; however, Jeep experienced a huge delay due to a parts Shawn helped me custom order my 2019 Jeep Rubicon which was to be delivered about 8 weeks later; however, Jeep experienced a huge delay due to a parts dealer issue that was completely out of his control. That said, Shawn was amazing and jumped through a ton of hoops to find me an almost identical one that he was able to trade for. I ended up getting the upgraded infotainment system with bigger navigation screen that I can’t imagine living without! He also quickly replied throughout the entire process bringing much desired transparency and was responsive weeks afterwards as well when I had a question. I’m so thankful to have found Shawn as I can’t imagine everyone would go to such lengths. More