Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Service Department Excellent service! I went for an oil change, tire rotation, a recall and repair on mechanism of sliding door. All was completed in a very timely per Excellent service! I went for an oil change, tire rotation, a recall and repair on mechanism of sliding door. All was completed in a very timely period of time. Mike was friendly and very helpful More

Service Department My experiences have always been good when I bring my Jeep in for service. They are friendly, courteous and take the time to go over their report with My experiences have always been good when I bring my Jeep in for service. They are friendly, courteous and take the time to go over their report with me. More

Finally some helpful friendly service reps I have bought 2 town and country vans from Moore in Peoria, the service reps always made me feel like I was an inconvenience to them bringing the van I have bought 2 town and country vans from Moore in Peoria, the service reps always made me feel like I was an inconvenience to them bringing the van in for service. When Larry Miller opened in surprise, I began bringing the van in to you. Initially, the service reps were not much different from Moore. I then met Kyle and Mickey in service, and they have been a pleasant blessing. Kyle is always happy, pleasant, and helpful in the express oil change section, Mickey took great care of us in the service department. I recently needed a $1700 repair on the van. Mickey was great in getting the van in, everything done that needed to be done, and did it all with a pleasant, concerned attitude. Kyle and Mickey will be a deciding factor in my buying the next vehicle from Larry Miller in surprise. Please let them know what a great job they are doing. More

Half xxx Paid $80 for an oil change, $30 more than other places. Tires were not filled with appropriate air pressure, 35. They said they did but my tires were Paid $80 for an oil change, $30 more than other places. Tires were not filled with appropriate air pressure, 35. They said they did but my tires were 30 and 32. Called service manager to let know and he really didn’t seem to care. Yo car in on Sat because we are going out of town. Had to take car to get air in tires since service department didn’t. More

Oil change Nick in service was great as usual!! He is very informative, professional and makes it easy to bring my Jeep in for regular service. I will be back. Nick in service was great as usual!! He is very informative, professional and makes it easy to bring my Jeep in for regular service. I will be back. More

Just Sad Customer Service Recently I purchased a used 2013 Dodge Dart. Within 24 hours of owning the car, the clutch went out on me. So I called Larry H. Miller and they sent a Recently I purchased a used 2013 Dodge Dart. Within 24 hours of owning the car, the clutch went out on me. So I called Larry H. Miller and they sent a tow truck to come and pick it up (no offer was made at the time for a loaner car). On that Friday I was told what the issue was according to their service center and that it'd be repaired by Saturday for me. That was doable because I was off work that Friday and could make it most of Saturday with just my girlfriend's car. When Saturday afternoon/ evening rolled around without communication, I reached out to them and got a status check, and they said it wasn't what they originally thought it was and that now it wouldn't be ready until Monday. Well that was no good because I had work and absolutely had to have a car. So after I pointed that out to them and asked for a loaner, they agreed and brought one out to me Sunday morning. Well, Monday rolls around without any communication again, so I reach out and try to find out what's going on. The part's not in, but it'll be in Tuesday. The only issue is I was supposed to go down to Mexico Tuesday with some friends to help them with a couple of jobs. But, if my car's ready Tuesday, I'd rather wait and pick it up. So I skip the Mexico trip in favor of getting my car, only to find out the part still isn't in yet. Worst part about it, AGAIN I had to be the one to reach out to them. Ridiculous. Finally my car is fixed a little later in the week and they drive it out to me. At this point, I'm just glad to have it back because it meant no more waiting to find out what was going to happen. Now they didn't charge me for any of the repairs, but I thinks that's only because legally they couldn't. The way they handled their customer service with me shows that they really don't value the customer very much. So a couple weeks roll by without any issue. But I notice I still haven't received my new license plate. So again, I reach out to confirm they ordered me a new one. And after digging around, they found out "just then" that my car hadn't gone through emissions yet and that my license plate couldn't be released until then. You're kidding me, right? So I ask when I was going to be notified of the issue since my temporary tags were going to expire in a couple of weeks, and I really don't get any response to that. I've realized that, had I not reached out to them, I would've just been screwed. They ended up telling me to go take care of it and that they'd "reimburse me". Waiting on the mailed check. This has been the absolute worst experience I've ever had with a customer service-based company. It's like they don't value me at all. I have been furious about this. And I'm still waiting to hear what the Director is willing to do for me. The salesman I've been communication with (Mark) has really dropped the ball. I'm so incredibly unsatisfied and thoroughly upset. NOTHING has been done for me as a customer, and it's a sorry excuse for customer service. More

Excellent service.. I was able to buy a new 300S Chrysler which had just about everything that I wanted. I was treated with respect and left very very happy. I was able to buy a new 300S Chrysler which had just about everything that I wanted. I was treated with respect and left very very happy. More

Getting a my first car I would recommend this place because they are nice friendly people that try to make sure you leave with a smile on your face at the end of the day. I would recommend this place because they are nice friendly people that try to make sure you leave with a smile on your face at the end of the day. More

Personable Working with Blair has been an absolute pleasure. Extremely personable and very easy to work with. I highly recommend this truck and dealer for all my Working with Blair has been an absolute pleasure. Extremely personable and very easy to work with. I highly recommend this truck and dealer for all my friends and family. More

Quick and Easy Buying a car can be long and stressful. My experience at Larry Miller was not that way at all. My agent, Blair, helped make the process streamlined an Buying a car can be long and stressful. My experience at Larry Miller was not that way at all. My agent, Blair, helped make the process streamlined and easy. I would highly recommend both the dealership and Blair for your next car purchase! More