Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Honest and Fair communication Thanks to Shawn and Dennis at Larry Miller Surprise for restoring my faith in family owned dealerships with heart. Both were honest and up front. Thanks to Shawn and Dennis at Larry Miller Surprise for restoring my faith in family owned dealerships with heart. Both were honest and up front. More

Excellent customer service, non pushy ,easy to talk with Jac From beginning to end ,outstanding customer service, not pushy ,wanting to find any way to help me out ,without being pushy ,always kept me up to date From beginning to end ,outstanding customer service, not pushy ,wanting to find any way to help me out ,without being pushy ,always kept me up to date on what was going on ,exceptional service from Jacob Rohde, we will contact him again when we are ready to buy ,also his boss was excellent in trying to help us out, thanx ,these guys are outstanding customer service and a wonderful dealership More

Rubicon Recon to the Rescue Shawn helped me custom order my 2019 Jeep Rubicon which was to be delivered about 8 weeks later; however, Jeep experienced a huge delay due to a parts Shawn helped me custom order my 2019 Jeep Rubicon which was to be delivered about 8 weeks later; however, Jeep experienced a huge delay due to a parts dealer issue that was completely out of his control. That said, Shawn was amazing and jumped through a ton of hoops to find me an almost identical one that he was able to trade for. I ended up getting the upgraded infotainment system with bigger navigation screen that I can’t imagine living without! He also quickly replied throughout the entire process bringing much desired transparency and was responsive weeks afterwards as well when I had a question. I’m so thankful to have found Shawn as I can’t imagine everyone would go to such lengths. More

Dream Car Shawn was so great with helping me get to my ideal payment price for a car I have always wanted. He answered all of my questions and my experience cou Shawn was so great with helping me get to my ideal payment price for a car I have always wanted. He answered all of my questions and my experience couldn’t have been better. More

AWESOME CUSTOMER SERVICE I was lucky to come across Jerry as my salesman. I just bought my second vehicle from him and it was a breeze. Jerry stays in touch to make sure I don I was lucky to come across Jerry as my salesman. I just bought my second vehicle from him and it was a breeze. Jerry stays in touch to make sure I don't have any questions. The finance department was AMAZING as well. I appreciate Dennis Loper, for being patient. This dealership is hands down the BEST. More

Unprofessional Last Saturday 9/29, my wife and I dropped her van off for oil change and tire rotation. About two days before, her tire pressure light came on, but si Last Saturday 9/29, my wife and I dropped her van off for oil change and tire rotation. About two days before, her tire pressure light came on, but since we knew it was going into service, we didn't air them up, since the service department does that normally. When we picked up her van, the tire pressure warning light was still on, now it was frustrating to us due to the fact that the last time her van was in for service they forgot to rotate her tires and when my 2018 Ram went in for its first oil change, when I got it back It looked like it wasn’t washed and there were oil spots on the steering wheel and center console, I am guessing from the techs hands. So, when I went in to speak to Duane, I asked him to see if the tire pressure was checked due to the light being on, now I was straightforward and blunt with him, due to as I previously stated little things wrong after service before and this is getting old every time I drop off a vehicle. Duane goes and checks the pressures manually and the tires do check out at the right psi. So, at this point, I feel like my request to check this was an inconvenience to Duane. He gets in my van and drives it around the block to reset the low-pressure warning light. When he comes back, he pulls the van into the service area, leaves the driver side door open, van running and says, “its fine” and walks away with what I felt was unprofessional and rude attitude to a customer, no coming over and saying it’s all good now thanks, or anything to smooth it over, even if nothing was missed. This is my wife’s daily driver and wants to make sure that her car is in top working order. Due to all three of these encounters with your dealership's service department, I will be going elsewhere from here on out to service my van and truck. That is sad, as a customer who has spent upwards to 65K this year buying two vehicles from you, I don’t want to risk god forbid needing major repairs and having your service department had to fix them for me, when they can’t even remember to rotate tires, clean up after themselves and is unprofessional. That’s too bad, cause your guy's sales department is awesome, my sale guy still calls me to this day to ask how I am liking my vehicles. More

David is amazing David has helped me with the purchase of two jeeps. A 2017 Deserthawk and a 2019 Cherrokee. Both times he was ready, willing and honest. Upfront hones David has helped me with the purchase of two jeeps. A 2017 Deserthawk and a 2019 Cherrokee. Both times he was ready, willing and honest. Upfront honest.He is straight forward, talks to you like you are a person and no bs. I will continue to buy from him, regardless of the brand he sells. He truly is a stand up, down to earth guy. This is the type of person, I want on my payroll. More

Great Customer Service JC was recommended to me & he by far exceeded my expectations!! All though I didn't buy a car from JC he did everything he could to find me a car in m JC was recommended to me & he by far exceeded my expectations!! All though I didn't buy a car from JC he did everything he could to find me a car in my budget. I will recommend JC to anyone who asks. Thank you JC for all you hard work !! More