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Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Surprise, AZ
2,010 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,010 reviews
November 10, 2017
Shawn is AMAZING!!!!!! This is my 6th vehicle purchase from Shawn in the past 3 years. He makes your vehicle purchase a very stress free, relaxed experience. I’ve been buy This is my 6th vehicle purchase from Shawn in the past 3 years. He makes your vehicle purchase a very stress free, relaxed experience. I’ve been buying vehicles for 50 years now and Shawn is hands down the best salesman I’ve come across. The dealership itself is very clean and modern. Amazing staff there both in sales and service. I highly recommend seeing Shawn for your next purchase . You will not be disappointed More
by Liz
Employees Worked With
Shawn Byers
November 03, 2017
New Truck Overall I was pleased. Everyone was nice and helpful. I did fill a little pushed when dealing with the warranties, but that's par the course when bu Overall I was pleased. Everyone was nice and helpful. I did fill a little pushed when dealing with the warranties, but that's par the course when buying a vehicle. The only thing I did not like was the amount of times my credit was hit while they were shopping around for a lender (5 times on my credit report). More
by TrixieHobbitz
Employees Worked With
Kyle Verdino, Terry Matteson, Ryne Czyznikiewicz
November 02, 2017
Best Day Ever Jerry was phenomenal. I came in with one car in mind and left with something far better. He listened to my wants and needs and recommended something b Jerry was phenomenal. I came in with one car in mind and left with something far better. He listened to my wants and needs and recommended something better and more cost effective. I cannot say enough about Jerry and the dealership. Extremely happy with the service!!! More
by BKay3
Employees Worked With
Cody Wyatt, Jerry Reis
November 02, 2017
Friendly Customer service and willingness to help you get into the car you want is outstanding. Jerry is very patient while working for you and holds great con Customer service and willingness to help you get into the car you want is outstanding. Jerry is very patient while working for you and holds great conversation while waiting to hear from finance. I would definitely recommend Jerry and this dealership to my friends and family. THANK YOU Jerry More
by Dk0622
Employees Worked With
Jerry Reis
October 28, 2017
Recall The service was fast and done well. Duane Dephillips did an outstanding job in getting my vehicle in and done right. Thank you for your help. The service was fast and done well. Duane Dephillips did an outstanding job in getting my vehicle in and done right. Thank you for your help. More
by done123
Employees Worked With
Duane Dephillips
October 26, 2017
Oil change/rotation Arrived early for my appointment but my Jeep was taken back immediately and I was ready to go about 20 mins. later. Excellent service and customer car Arrived early for my appointment but my Jeep was taken back immediately and I was ready to go about 20 mins. later. Excellent service and customer care. More
by Michael Edward Weinmann
Employees Worked With
Seth England
October 13, 2017
Helped and happy We just bought a dodge charger from Larry H Miller. We were very happy with the service we got there. They worked with us quickly and efficiently. One We just bought a dodge charger from Larry H Miller. We were very happy with the service we got there. They worked with us quickly and efficiently. One of the things we really appreciated about it was the no pressure attitude the Jerry had. I felt like he really heard us out and helped us get what we wanted. Great dealership, great employees. We will definitely recommend them and go car shopping there in the future. More
by Satisfied in Surprise
Employees Worked With
Jerry Reis
October 12, 2017
Best experience ever! I was so nervous to buy my very first car, but I am happy I went to this dealership! Shawn made it such an easy fun experience I recommend all my frie I was so nervous to buy my very first car, but I am happy I went to this dealership! Shawn made it such an easy fun experience I recommend all my friends to him. He’s very friendly and made sure I found exactly what I wanted and what I could afford. Can’t wait to buy another vehicle from him. More
by Vanessa
Employees Worked With
Shawn Byers
September 30, 2017
recall ease of getting an appointment, vehicle delivered back in less time than quoted, great service. I have had an excellent experience with sales and serv ease of getting an appointment, vehicle delivered back in less time than quoted, great service. I have had an excellent experience with sales and service for all three of my jeeps. More
by William
Employees Worked With
Micky L
September 29, 2017
Typical dealership tactics The salesperson spent a lot the time looking at his phone and talking about his wife and his finances. He even showed me his expired insurance card The salesperson spent a lot the time looking at his phone and talking about his wife and his finances. He even showed me his expired insurance card "his wife gave him" to carry in his wallet. The dealership finance department is like a typical dealership that doesn't listen to your budget limits. I told them what my bottom dollar could be and they came out with the figure we could deal with. BUT, by the time it came time to sign papers, the figure was over $100 more. When asked how they can give a figure if the "banks are closed", they say they can use the "bank format" based on our credit scores. On a Friday evening, the "banks are closed" so they can't get the final financing done, BUT, they can tell you the figure and have you sign papers. They even let you drive the new vehicle home (without financing). On Monday, they let you know the financing didn't go through, but they have another way to work around it. Oh, but you have to drive back to the dealer (40 minute drive) and sign a different round of papers, that shows a higher interest rate and only one of you can sign. Oh yes, the figure has gone up again, as well as the interest rate. At that time, I should have said, give me back my trade in and I'll be on my way. I didn't and once again the dealership suckered another customer. We decided that if we were called back to sign papers again, we would just ask for our trade in back. I pray I never have to buy another vehicle. I hope I am dead and gone by then. Yesterday, we received a call, an email and a text that they now need the current insurance information. I was able to respond to them last night stating they were going to have to be patient as I was dealing with 2 babies (who had just been taken away from their mother). Again this morning before 9 AM, we receive a text from Jon Rohde that if I didn't get him a copy of the insurance card, then he would have to force coverage. Once again, I felt like returning the new vehicle and asking for the trade in back. Unfortunately, my husband already dealt with Larry Miller Volkswagen a couple of years ago and had to go back to them 3 times to re-sign papers. Just have a bad taste in our mouth. More
by CECILY JANE CHALLIS
Employees Worked With
Jon Rohde, Ben Amerine
