Larry H. Miller Chrysler Jeep Dodge Ram Surprise

What Excellent Service Looks Like Safe Lite installed a new windshield for the second time and would not install a new seal stating "Chrysler will not reimburse" for it and besides, " Safe Lite installed a new windshield for the second time and would not install a new seal stating "Chrysler will not reimburse" for it and besides, " it wasn't necessary". After a heavy rain with the car sitting at the airport for 9 days, it was proven that it was necessary. The rain fried the electronics panel and water was swishing around inside the dashboard not to mention, I had to drive home about 45 miles not realizing at first I had no headlights or turn signals and it became dark very soon. It was a holiday weekend so I had to wait until Tuesday morning to take the car to dealership, leaving me three days to replay the statement in my head that a new seal was "not necessary". By the time I got to the dealership, I was spitting nails. As soon as I arrived, I was greeted by Nathan (Service Manager). Nathan said not to worry, they would check it out, keep me posted and get me back in my 2014 Grand Cherokee and on my way as soon as possible. Long story short, Nathan took all of the stress out of the entire situation, working with SafeLite,, who admitted fault and picked up the tab for the entire bill. The most important part of this whole ordeal was the impeccable customer service and follow up from Nathan. I travel for business and was leaving for the airport again as soon as I dropped off the car. Being out of town with limited availability just added stress to the situation. Nathan called me constantly with updates easing the stress, but what I was really impressed with was the fact that even though I was not his only customer, he called when he said he would even if it was just to tell me he was waiting on someone else or that he just had no new information. I have experienced excellent service in the past but Nathan gives new meaning to above and beyond! I have been a leader in customer service industry for many years and hands down, Nathan is what customer service is all about! Thank you, Nathan for taking all of the stress and worry out of a bad situation! NOTE: it should be noted that Nathan's manager is a condescending jerk, talks down to his employees, acting as if he didn't have time to take care of something for the customer (me), right in front of me!!! I don't know his name but may I suggest you place him in a non-customer facing role (including internal customers) such as lot jockey or running cars through the wash. Definitely should not be anywhere near customers or have the privilege of supervising others. I know the car business generally is quite shrewd but part of that is knowing your audience and surroundings and treating people with respect! More

Changed my mind. I worked with John & Kyle on the transaction. They were both great! I came in due to viewing the inventory online. I've wanted a Jeep Wrangler Unli I worked with John & Kyle on the transaction. They were both great! I came in due to viewing the inventory online. I've wanted a Jeep Wrangler Unlimited for a while and have shopped around for the right dealership and Jeep. It take a lot to earn my business as I am in sales myself. Customer service is key. John and Kyle went through the differences in the jeeps that were on the lot. It really narrowed down my search and what I thought I wanted was not it. I ended up purchasing a lifted Hydro Blue Jeep Wrangler Unlimited. It's everything I've wanted!! So happy with the service and the dealership in general. I'd definitely recommend family and friends! More

Battery change My battery died on my 2012 Dodge Dart so I had it jumped and drove to Larry Miller. The staff was great, explained it would take several hours to fix My battery died on my 2012 Dodge Dart so I had it jumped and drove to Larry Miller. The staff was great, explained it would take several hours to fix and got me a shuttle ride back home. The same driver called and came and picked me up. A very nice man indeed and we had good conversations both ways. I was pleasantly surprised to find out there was no charge to get a new battery because it was still under warranty. Overall an excellent experience ! More

Very good experience Everyone was very honest at this dealership no surprises, they were very willing to make everything right. Jerry helped us out a lot with all the fea Everyone was very honest at this dealership no surprises, they were very willing to make everything right. Jerry helped us out a lot with all the features of the truck it was very helpful. More

Recall Very good service have always been treated with respect this is in every department also very good getting us appointment when we need something done Very good service have always been treated with respect this is in every department also very good getting us appointment when we need something done More

Phenominal service Excellent service staff. Keep up the good work.they were all great to work with. I will bring all my vehicles and family vehicles to this dealership. Excellent service staff. Keep up the good work.they were all great to work with. I will bring all my vehicles and family vehicles to this dealership. More

good salesman Was a good experience, friendly, knowledgeable. Truck is what we were looking for, staff friendly. Would recommend to others. Looking forward to servi Was a good experience, friendly, knowledgeable. Truck is what we were looking for, staff friendly. Would recommend to others. Looking forward to service personnel being as accommodating. More

Great Service Staff Your dealership is full of professional, kind and conscientious staff who are very customer service oriented. I was in twice for oil changes and softw Your dealership is full of professional, kind and conscientious staff who are very customer service oriented. I was in twice for oil changes and software updates for my wife's '15 Jeep Grand Cherokee and my '14 Dodge Charger 100th Anniversary Edition. Both times the service personnel kept me apprised of the scope and steps required to complete the updates. Not only is the attention to detail appreciated, but the friendly family atmosphere of your waiting area make for a comfortable and easy wait. More

So much betternow that you got rid of steve!,. My new service adviser was very respectful and more 10x more enjoyable to talk to.. It was very easy buy the oil change special offered. My new service adviser was very respectful and more 10x more enjoyable to talk to.. It was very easy buy the oil change special offered. More

Great place to go to I had a great experience. Everyone there was nice and helpful. It was a fun and Clean envorment. I will buy an another vehicle there in the next 12 mo I had a great experience. Everyone there was nice and helpful. It was a fun and Clean envorment. I will buy an another vehicle there in the next 12 months. More