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Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Surprise, AZ
2,010 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,010 reviews
April 17, 2024
Non responsive to my needs and could not get a strait answer on what exactly was wrong or when I would be able to pick up my vehicle. I had to call to find out my vehicle would be ready in about 30 minut answer on what exactly was wrong or when I would be able to pick up my vehicle. I had to call to find out my vehicle would be ready in about 30 minutes and they would send a car to pick me up. Had to call them back the next day to find out what happened. Scheduled to pick it up after work that day. Called to have pick up and Tom said he would send a car but I would not be able to leave with my vehicle due to them closing. I asked for a manager and Tom said there was not a manager on duty. I then asked for the general manager. I was transferred to Mickey. I explained to him how poorly I was treated by the experience and how I was disrespected by Tom. He immediately apologized for what happened and sent a driver to pick me up. I was able to get my vehicle, he apologized again and said thank you. I told Mickey that if the dealership was going to be able to keep my business, it would be due to him and his efforts to get me back in my vehicle. I am still waiting for a call from someone to see if I am important enough as a customer to make an effort to keep my business. More
by James
Employees Worked With
Mickey gets 5 stars, Tom Rodriguez, Kyle Kreuziger
April 17, 2024
Initially called service department, was told I would get a call back. After 1 hour I called again and Troy answered and he was excellent with taking complete care for me. a call back. After 1 hour I called again and Troy answered and he was excellent with taking complete care for me. More
by Onthetee1
Employees Worked With
Troy
April 17, 2024
Very helpful with the oil change. .answered all my questions, washed the car and did everything in a timely manner .answered all my questions, washed the car and did everything in a timely manner More
by judyrundquist99
Employees Worked With
April 12, 2024
When I was told it would be one hour to one hour and fifteen minutes I was fine. When it got to be two hours I was extremely pissed off. There are a lot of other places to go for an oil change!!! fifteen minutes I was fine. When it got to be two hours I was extremely pissed off. There are a lot of other places to go for an oil change!!! More
by ajr1950
Employees Worked With
Tyler Sheedy
April 12, 2024
I had Nick Marcell as my Service Advisor today and his customer service was excellent! He was courteous and professional during the whole process from dropping off and picking up my vehicle. customer service was excellent! He was courteous and professional during the whole process from dropping off and picking up my vehicle. More
by Ram1500
Employees Worked With
Nick Marcell
