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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
979 Reviews
Call Service Center (480) 537-5000

979 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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January 30, 2024

Took car in on Thursday for an issue service writer Jordan gave me rough estimate of $2500 told him that was fine. Then got a text saying estimate was wrong and it was $4100 texted and called left voic More

by Jabelnap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
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Feb 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I sincerely apologize for the confusion and lack of communication regarding the service estimate for your vehicle. It's crucial for us to provide clear and timely updates, especially with significant changes to service costs. We appreciate that you brought this to our attention, and please know that we are looking into where our process can be improved to prevent a similar situation from happening again. TJ's gesture reflects our commitment to integrity and customer care, even when we fall short. If we haven't yet had the chance to speak directly about your experience, please reach out to me directly. - Jesus Garate, General Manager, (623) 537-5000

January 29, 2024

Best service I’ve ever had at a dealership thanks Troy and crew. Jeep broke they had it all back to me within two days with all the recalls done that no other dealership seem to have parts for and everyth More

by Jodymwallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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January 29, 2024

Everybody’s really friendly and willing to help you out with any questions or problems. More

by cherienken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Galarza
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January 29, 2024

The service was the best. The service advisor was very helpful and everybody at the dealership. We're all we're also very helpful thank you. More

by Ronald.hager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 28, 2024

I’ve had many interactions with this dealership. I select Jordan to handle my vehicle, because he makes my experience pleasant and stress free. More

by Katt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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January 28, 2024

TJ is the best service advisor I have ever worked with. He makes everything as smooth as possible. More

by k.thurman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 27, 2024

Well ran facility, clean, comfortable with easy access and knowledgeable representatives. Thomas was good to work with More

by Pkemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 27, 2024

Thank you to Nick , he was very helpful with all my questions.and over all I was happy with my service today. More

by Iselap39
Recommend Dealer
Yes
Employees Worked With
Nick
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January 26, 2024

Everyone is so nice and they keep you updated while you wait. No one is pushy if you want to wait to have something replaced. More

by Gayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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January 26, 2024

Our 17 Jeep Wrangler JKU needed more fuel tank protection. We ride serious trails. The skid plate we chose required professional installation. We asked Troy if his staff could accommodate this ins More

by Sporticon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carlson
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