Larry H. Miller Chrysler Jeep Tucson

Very unsettling experience with service center. Overall, my impression is that their communication with the customer is poor at best, and shady at worst. Dropped off my vehicle on Wednesday evening, for a T my impression is that their communication with the customer is poor at best, and shady at worst. Dropped off my vehicle on Wednesday evening, for a Thursday morning appointment. I had to reach out to the Michael for any kind of communication. I was told the problem was fixed, I asked him to go out and try again. Michael came back and stated you are correct it is not working. He stated that he will need to send it Chevy. I reached back out to Michael on Friday asking what he had heard. He said I will hear something back by Tuesday. Never was offered a loaner since they will have to keep my vehicle. We have to spend over a $100 to rent a vehicle. Well the service advisor at the Chevy dealership reached out to us to ask US what the problem was due to the lack of communication. The service advisor called me from Chevy to let us know the vehicle is ready for pick up. Eventually Michael sent me a text saying they will pick it and I could pick up the vehicle from him. Mind you not once did Michael communicate with us to let us know that it will not be covered under our comprehensive TOTAL CARE AUTO vehicle service contract, AND THAT THERE WILL BE A CHARGE FOR A SOFTWARE UPDATE. I NEVER AUTHORIZED THE SERVICE TO BE DONE!!! I DID CONTACT TONY THE "SERVICE DIRECTOR" HE AGREED THAT MICHAEL HAD A LACK OF COMMUNICATION. IF I AGREED TO THE CHARGE I WOULD 'VE BEEN OK WITH REACHING INTO THE POCKET BOOK. BEWARE WHEN DEALING WITH LARRY H MILLER. I WILL BE POSTING ALL THE COMMUNICATION BETWEEN MYSELF AND MICHAEL TO SHOW THE LACK OF COMMUNICATION AND HOW WE NEVER AGREED TO THE CHARGE.! WORD OF MOUTH IS THE BEST ADVERTISTMENT. More

Chris Dugan saved my day! On SAT 13 FEB, I discovered—the hard way—that the mobile windshield repair company that replaced my cracked windshield a few weeks prior, replaced my windshield arms discovered—the hard way—that the mobile windshield repair company that replaced my cracked windshield a few weeks prior, replaced my windshield arms on the wrong sides. They were hitting the hood. After the thinking about the lack of “follow through” with this mobile repair service, I decided to see if the service department at Larry Miller could schedule a future appointment, but to my happy surprise, Chris was able to have the arms switched in less than 1 hour, and I was on my way to follow-up on the rain damage that the tow truck company caused inside my windshield-less van in JAN. *Super happy with Chris and the service team at Larry Miller!* Very disappointed with the mobile windshield repair co. And the towing service still. Respectfully, E.A. More

Dropped off my car today for the same issue as 3 previous visits. Got a call from Marcus telling me I can pick up my car as they got my sunroof closed but were unable to look at it because the 2 employees th visits. Got a call from Marcus telling me I can pick up my car as they got my sunroof closed but were unable to look at it because the 2 employees that can do it are booked until after Thanksgiving.... The first time I took my car here for this they said they do not see anything wrong and cleaned the tracks then sent me on my way. Next time, I am sorry but the one guy that fixes this issue is off. Sent me home without assistance and I had to cover my car with a tarp until it would close. Third time, guy not in, same thing, go home without help. The only bright side was Carlos who tried so hard to help me. Go to any other Mopar Service Center you can find, they want to make sure they take care of you unlike Larry H Miller!!!!!! More

Fantastic experience with Caden. Process was painless and very calming. Appreciate all his effort in helping us. Paperwork was very easy as painless. Was in and out in just about an hour. very calming. Appreciate all his effort in helping us. Paperwork was very easy as painless. Was in and out in just about an hour. More

I have to say, I also had a horrible experience with Darrel and the sales manager, there is no accountability, even after speaking with the sales team on multiple occasions there is no follow through. I Darrel and the sales manager, there is no accountability, even after speaking with the sales team on multiple occasions there is no follow through. I can not recommended this dealership nor will I ever purchase from this location again. More

Didnt even receive a reply to my email. I asked whether it was possible to order a new jeep from the factory at the basic Rubicon level, and never heard a word. That was in contacting the internet sales pe it was possible to order a new jeep from the factory at the basic Rubicon level, and never heard a word. That was in contacting the internet sales person. More

They take advantage of the elderly. I would not recommend. 140 to charge a battery and not fix the problem. How dare you. Fix your horrible business practices. recommend. 140 to charge a battery and not fix the problem. How dare you. Fix your horrible business practices. More

Trent was great he was very nice and helpful. The parts counter man was great. Thank you I will return to your dealership great service counter man was great. Thank you I will return to your dealership great service More

Long story short Most horrible customer service ever, I should have walked out when finance person showed his ugly colors, but thanks to this horrible experience I just got me a much better deal elsewhere. should have walked out when finance person showed his ugly colors, but thanks to this horrible experience I just got me a much better deal elsewhere. More

BEWARE of spot deal scam! We went in to check out a vehicle and started the online process a few days after. Prior to making a 120 mile round trip to the dealership we decided to negotiate via phone an vehicle and started the online process a few days after. Prior to making a 120 mile round trip to the dealership we decided to negotiate via phone and they never updated the online deal and told us to come in. They had already run my spouses credit days before and we were under the assumption financing was set and that we were good to go . Never once during the conversation with the finance specialist was that we were signing a spot deal agreement. I have worked in finance for years and would have gladly waited the few days for the financing to drop before we collected the vehicle . We then took home the vehicle and got the call a few days later that the approval we garnered was short $9000 . Had we known we had needed to put money down we would have from the get go before we made the trip from out of town. We also would have gone with a different dealership had we known the run around and headache this has caused. They ran my spouses credit over 10 times causing a 20 point drop so even if we went with a new vehicle we would be screwed yet again. We also have used the vehicle we thought was ours for several trips out of town and now have to rent a vehicle to go on a trip to visit family when we thought we would be driving our new vehicle , but can't afford to waste anymore money.I have been buying vehicles for over 10 years and this has been the worst experience yet . I will be contacting our post to have this dealership blacklisted as we don't want other soldiers to fall for the old bait and switch as well. More