On May 26, 2018, I dropped off my 2003 PT Cruiser with Marcus at LHM Chrysler service dept for an airbag light. I picked up the vehicle on Jun 2, 2018 and paid $282.61 for parts and labor. On the way home, the airbag light cycled on and off periodically. I had to fly out of town the next day so I wasn’t able to return the vehicle for a couple weeks for them to relook at it. When I returned home from my business trip, I returned the vehicle to Marcus at LHM and left it with them for about a week to 10 days. They weren’t able to resolve the problem and I needed the car back. In late July, I returned the car to LHM to continue to troubleshoot the issue. On Aug 2, 2018, I went to pick up the car and they still could not solve the problem. I asked for a refund for the repair service that did no repairs so Marcus took me to Tony (service manager I believe). Tony refused to refund anything since his employees worked on the vehicle and “they need to be paid for their time.” Tony asked for one more day to personally see what he could figure out and I agreed. On Aug 3, 2018, I returned to pick up the car and Tony referred to some “possible” solutions that I’d have to pay for with no guarantee it would solve the problem. I asked if we were at an impasse on the original charges and he said “basically.” I took the car and told Tony I would handle my dispute through the small claims process.