Larry H. Miller Dodge Ram Avondale

Heros I literally drove into the dealership with my 2009 dodge Journey smoking. With tears in my eyes i was so ready to trade my vehicle. I was out of hope I literally drove into the dealership with my 2009 dodge Journey smoking. With tears in my eyes i was so ready to trade my vehicle. I was out of hope of fixing my once before baby. Everyone saw that i was in true need of a new vehicle. Everyone approached me friendly and promising i would drive away happy. My Hero Nygil Newborn, went above and beyond to make that happen. Thank you! Drove away with happy tears More

Service Dept lack of professionalism, poor service recovery Avoid this dealership for any service repairs. Let me ask you the following questions: Would you like to find a reliable facility the is timely and t Avoid this dealership for any service repairs. Let me ask you the following questions: Would you like to find a reliable facility the is timely and thorough for your car repairs? Are you seeking a department with good communication? Do you look for value and appreciation as a customer at dealerships? If so, this is not the place to bring your vehicle. I filed an insurance claim to have my wiring harness replaced and regretfully chose to have the repairs completed at this facility. The wiring harness took about 3 weeks to be complete, but this was only the beginning of the nightmare. Less than 5 minutes from driving the car off the lot, the check engine light ignited. Therefore, I turned back to the dealership immediately. The technician reset the code and I was told if the check engine light returns that I would need to purchase a new battery. This initially seemed off because that was not the reason why the car was taken in initially. Less than a day after the engine light goes on and I replace the battery. Within a day the engine light goes back on. I call the service department and spoke with the advisor,Jacob, his response "Well its not leaving you stranded is it?" Odd response to give to a customer. Anyway I take the car back in and am now told the car is signaling a different code which may have been missed on the initial list of repairs covered by the insurance. The advisor notifies us that the insurance will not cover the repair and we should try to call our insurance. We call our insurance agent and he expresses the new repair was denied because the dealership did not explain the repair correctly. Therefore, that leaves us to cover the repair which is quoted at about $500. It did not make a lot of sense that we took it in for one issue and ended up with new issues after the repair. So, we reach out to the manager, Rick, left 3 voicemails without 1 return call. We than attempt to reach out to the GM, but are told he is on vacation. I also called a customer service number given by the receptionist, but never received a phone call back. I finally reach out to the corporate office and receive an email and am referred back to Rick. After being ignored, we decide to pick up the vehicle and seek repairs elsewhere. Upon picking up the vehicle, we ask for Rick, the manager, one last time. After waiting about 10-15 minutes we are told he declines to talk to use since we reached out to corporate. On the invoice given to customer at the time of vehicle pick up it states, "It is important to us that you are completely satisfied with our work and how you were treated." Clearly they do not abide by their mission. More

Just hirrible If I could give a 0 I would. Most horrible experience. I drove over 2 hours to purchase a car that I verified was there. I had a appointment at 7:4 If I could give a 0 I would. Most horrible experience. I drove over 2 hours to purchase a car that I verified was there. I had a appointment at 7:45. They told me the dealership did not close until 9. I called the day of (today. ..new years eve) again they verified car was there and they didn't coat until 9pm. When I arrived at the dealer at 730 they were closed! A lot attendant informed me that they closed at 7pm. He looked up the appointment and called the advisor(Sebastian) that it was set with who was not very courteous over the phone and only placed the blame on someone else...not even a sorry. Well excuse me the appointment was set under YOUR name maybe you should have given a call saying you would not be there because the dealership was CLOSING! No one could even give a call or a number to a service manager for me to speak to. This was a horrible horrible horrible experience having driven over 2 hours expecting to be purchasing a near 50k vehicle only to be stood up for my appointment and lied to about what time they close and having to contact that they wouldn't be there to honor the appointment time! I will continue to let everyone know about this and not to go to Avondale Dodge...edit to add. ...it is now a week later. I called the very next day to speak with the general manager or the general service manager and left a message to please be contacted about my experience. I did not receive a call back from either...only one of the sales managers called to discuss. I told him of my experience and he was not very apologetic at all. He asked me if there was anything that could be done to still earn my business. Told him it would have to be a great deal in order for me to return to that place. He said to let him work on it and he would call me back with the numbers......well he NEVER called back and I still never heard from either the general manager nor the general sales manager. To bad for them....I went and purchased my vehicle from another dealer. I LOVE my new Charger Scat Pack and will refer everyone to the dealer I purchased from and make sure they steer clear of Larry Miller Avondale More

A very happy and learning experiance. Mr. Gongora was very friendly and helpful in my decision to buy a vehicle from Larry H. Miller Dodge. We were there about a week prior to me buying a Mr. Gongora was very friendly and helpful in my decision to buy a vehicle from Larry H. Miller Dodge. We were there about a week prior to me buying a vehicle and felt no pressure on going back to make a deal with Mr. Gongora.I thank you for all the help you gave me. You are a great asset to Larry H. Miller Dodge, keep up the great work Mr. Gongora. More

New 2019 Ram Big Horn Justin Chavez did a great job as my sales person. Jessy also did a great job in the Finance Department. I'm very happy with the experience of buying m Justin Chavez did a great job as my sales person. Jessy also did a great job in the Finance Department. I'm very happy with the experience of buying my new Ram Truck. I will recommend this Dealership to friends and family. More

Very pleased with my experience and my new vehicle! I was very happy with my experience and my purchase. My salesman, Thad, was friendly and personable. His knowledge of the Dodge Charger that I wanted I was very happy with my experience and my purchase. My salesman, Thad, was friendly and personable. His knowledge of the Dodge Charger that I wanted helped me solidify my decision. I will definitely go back to LHM Dodge Ram Avondale for service on my new car!! More

Fast, honest, and valued We walked in initially to just browse for a larger vehicle for our growing family. Bob was fantastic and led us to a beautiful Dodge Journey with all We walked in initially to just browse for a larger vehicle for our growing family. Bob was fantastic and led us to a beautiful Dodge Journey with all the bells and whistles for an astounding price. More

Great experience Nygil was very helpful and found exactly what we were looking for! We enjoyed working with him and getting to know him. Thank you for all your help! Nygil was very helpful and found exactly what we were looking for! We enjoyed working with him and getting to know him. Thank you for all your help! More

Trading Up From the contact email through completing the purchase Nygil Newborn was there to help. His honesty and sincerity were greatly appreciated. He went From the contact email through completing the purchase Nygil Newborn was there to help. His honesty and sincerity were greatly appreciated. He went as far as helping to detail my truck for delivery. I've purchased many vehicles in my life and this is the first time I felt that Nygil Newborn and Arnie Penn, truly had my interests and satisfaction at heart. I highly recommend Larry H. Miller and Nygil Newborn if you want to purchase a high tech truck at a great value with a personable sales representative. More

Awesome experience! The amount of customer service this dealership gave us was top notch! By far the best car buying experience we have had! Thanks Nygil Newborn!! His cu The amount of customer service this dealership gave us was top notch! By far the best car buying experience we have had! Thanks Nygil Newborn!! His customer service was stellar. He was a patient and not pushy. I willrecommend him to my friends and family forsure! More