Larry H. Miller Dodge Ram Fiat Tucson - Service Center

Samuel Miller was very helpful! He went out of his way to make sure we received first class service! He went out of his way to make sure we received first class service! More

Google Review for Larry H. Miller Dodge Ram Tucson ⭐ 1 Star (If I could give zero, I would.) I am absolutely appalled by the gross negligence, incompetence, and complete Miller Dodge Ram Tucson ⭐ 1 Star (If I could give zero, I would.) I am absolutely appalled by the gross negligence, incompetence, and complete lack of accountability displayed by Larry H. Miller Dodge Ram Tucson. My experience with their service department has not only resulted in severe vehicle damage and financial loss, but I was also injured due to their negligence, which led to a catastrophic brake failure. Their failure to properly diagnose and repair my truck put my safety at risk and has caused lasting financial and physical consequences. I brought my 2022 Dodge Ram 2500 Diesel into their service department for suspension repairs about a year ago (not quite a year). At that time, they performed suspension work on my truck but never once mentioned any concerns about zip ties being used on my suspension. If improper zip ties were truly an issue, they would have absolutely noticed this when working on my vehicle. However, they never brought it to my attention, never recommended a fix, and never warned me that it was unsafe. It was only after my brakes catastrophically failed—an issue they previously failed to diagnose—that they suddenly tried to shift the blame onto these zip ties. Now, in a desperate attempt to avoid taking responsibility for their incompetence, they are falsely claiming that zip ties on my suspension caused my brake failure. This is clearly not the case—they are simply trying to cover up their failure to properly diagnose my brakes when my truck was originally in their service department. Their negligence led to my brakes locking up, further damaging my vehicle, damaging my suspension, and causing me bodily injury. Due to their inability to properly diagnose my brake issues, I was involved in an incident where my brakes completely locked up, which forced me to go to the VA hospital emergency room and now requires ongoing medical treatment. This has directly impacted my ability to work, as I am in construction and rely on my truck for daily operations. Customers Beware: Negligence and Zero Accountability This dealership has demonstrated clear negligence, misrepresentation, and unethical business practices. Instead of owning up to their mistakes, they blame the customer, refuse to properly diagnose issues, and put drivers back on the road in unsafe vehicles. • They have failed to properly repair my truck. • They have repeatedly refused to take responsibility for their mistakes. • They have falsely accused me of causing the damage myself. • They have ignored glaring safety issues and sent me back on the road in an unsafe vehicle. • They have yet to provide a real diagnosis of my brake failure. I Am Taking Action—And I Urge Others to Do the Same At this time, I am covering all out-of-pocket expenses for repairs, towing, and medical costs caused by their incompetence. I will be seeking full reimbursement and compensation. I have already reported this dealership to the Better Business Bureau (BBB) and the Arizona Federal Trade Commission and have begun reaching out to other regulatory agencies including: • Arizona Attorney General - Consumer Protection Division • Arizona Department of Transportation (ADOT) - Dealer Licensing and Investigations • National Highway Traffic Safety Administration (NHTSA) • Federal Trade Commission (FTC) - Consumer Protection Bureau • Southern Arizona Veterans Legal Aid Additionally, I am currently in the process of attempting to work with local media, including KGUN9 News, to expose these unsafe practices to the public. Larry H. Miller Dodge—You Have 24 Hours to Respond I expect a formal response and resolution from Larry H. Miller Dodge Ram Tucson within 24 hours. If they refuse to take responsibility, I will escalate this issue to legal action and pursue all remedies available within the confines of the law. I am not just a dissatisfied customer—I am a successful business owner with multiple companies, including a construction com More

Chris always gets me in for service when I need it and addresses my concerns no matter how silly they sound. addresses my concerns no matter how silly they sound. More

We were beyond impressed with Jesse's professionalism and his kindness. We were greeted promptly and explained exactly the procedure for diagnosis and the time frame required. Once the diagnosis was complete his kindness. We were greeted promptly and explained exactly the procedure for diagnosis and the time frame required. Once the diagnosis was completed, Jesse called and explained they could get the repairs completed same day. We were so happy and grateful that this could be done same day. Jesse's communication was excellent and he went above and beyond to make sure we had a great experience. We are from Canada and here for the winter. If we require any further repairs, we will definitely return and ask for Jesse Thanks so much! More

A service advisor who truly listens to customer concerns! Top notch customer service and vehicle knowledge! I refuse to work with anyone else! Dillon is amazing! Honest and a family man! I trust this man! Top notch customer service and vehicle knowledge! I refuse to work with anyone else! Dillon is amazing! Honest and a family man! I trust this man! More

Was in town from WI for the Tour of Tucson bike race. I was greeted by Brandon, a service assistant? who instantly recognized my plates on the van. He was extremely welcoming, engaging and we talked abou I was greeted by Brandon, a service assistant? who instantly recognized my plates on the van. He was extremely welcoming, engaging and we talked about cheese, the Tour, the marathons he ran in Milwaukee WI, and his service to our country, 31 yrs. I was in the waiting room and he came back to speak with me and gave a military challenge coin. I was completely taken back by his hospitality. His personal touch and smile definitely was a pleasant surprise. That personal touch is what sets great businesses apart from good businesses. The dealership is fortunate to have employees like Brandon. More

Jessie did great on helping us with an oil change and the transfer case oil and letting us know what else our car needed ! transfer case oil and letting us know what else our car needed ! More