Back

Larry H. Miller Dodge Ram Fiat Tucson - Service Center

Tucson, AZ

4.7
1,157 Reviews

1,157 Reviews of Larry H. Miller Dodge Ram Fiat Tucson - Service Center

Sort by
July 25, 2020

The customer service i received today was not acceptable. I came in with a electrical issue and I was pretty much told to just deal with it. Not only that but i was told i couldnt get a complimentary ride so More

by Valenciak225
Recommend Dealer
No
Employees Worked With
Ivan Salazar
Jul 28, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Stacy Barnett, General Manager, 520-745-7991

July 16, 2020

Do not trust these dealers with financing. The dealership is fraudulent and will throw you under the bus if you address their wrongdoings. Was very poorly treated, horrible service. More

by briacastillo95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Chavez
Jul 21, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you for making us aware of you concerns. We take reviews like this very seriously and want to make sure our customers are taken care of. We work extremely hard to ensure each customer receives a fair chance for credit approval, but in the end it’s up to the lenders to decide who gets approved and what those terms are. In this case the lender had additional stipulations that are out of the control of the dealership. We completely understand your frustrations and i'd be more than happy to discuss the issue further with you if you want to reach out to me directly. - Julie Davis, customerservice@lhmauto.com

June 01, 2020

Kellie in service and Jack ( mechanic) are truly great assets to your dealership. They really care about the customer (me). Both are very thorough and accommodate my picky service requests. More

by chris
Recommend Dealer
Yes
Employees Worked With
Jack (mechanic) is great. Kellie and Jack are truly great assets to your dealership, Kellie Sinkinson
Jun 01, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Stacy Barnett, General Manager

April 20, 2020

Prompt service. Vehicle was ready before I left for the day. Gave me recommendations for my vehicle. Would recommend service department. I went for just an oil change and didn’t feel pressured to get anyth More

by jcarrington1226
Recommend Dealer
Yes
Employees Worked With
Daniel Dallman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Stacy Barnett, General Manager

April 05, 2020

I called first thing in the morning Lisa got me in I called first thing in the morning Lisa got me in immediately! No sooner did I get back to work I already had received a text from her letting me kn More

by shellsite25
Recommend Dealer
Yes
Employees Worked With
Lisa Beatty
Apr 06, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thanks for your wonderful review. We hope to work with you again soon! - Stacy Barnett, General Manager

March 02, 2020

Although my car was not repaired correctly and back the next day, Lisa went above and beyond to make sure I was well taken care of More

by marcilyn70
Recommend Dealer
No
Employees Worked With
Lisa Beatty
Mar 03, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Hello, we strive to make every visit worthy of a five-star rating. It is unfortunate that your experience fell short of that standard. Please feel free to give me a call with any questions or concerns that I may address. - Stacy Barnett, General Manager, (520) 589-2985

February 28, 2020

Kellie my service representative is fantastic. Spent extra time assisting with future needs and kept contact through the day when truck was ready She made sure everything g was cared for More

by Jagb83
Recommend Dealer
Yes
Employees Worked With
Kellie Sinkinson
Mar 02, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Stacy Barnett, General Manager

February 26, 2020

Had good service experience with Kelly like always. Will return with Kelly she is good at what she does. Never had problems with her assistance. More

by roymaldonado1954
Recommend Dealer
Yes
Employees Worked With
Lisa Beatty, Ivan Salazar, Kellie Sinkinson
Feb 27, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Stacy Barnett, General Manager

February 10, 2020

Excellent service My recent vehicle service at Larry H. Miller in Tucson for my 2016 Ram was very good. Kelly Sinkinson was very professional and expedient in getting m More

by eric.ludwig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kellie Sinkinson
Feb 11, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Stacy Barnett, General Manager

February 06, 2020

Do to a horrible experience in the past. With the Do to a horrible experience in the past. With the service department. Finally someone actually got the job done right .... Thanks to.... (Li More

by santanaj208
Recommend Dealer
No
Employees Worked With
Lisa Beatty
Feb 07, 2020 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Stacy Barnett, General Manager

...
75
...