Larry H. Miller Ford Lakewood

Truly exceptional experience (from a Marine's perspective) I really cannot imagine a better experience with every person I've come into contact with (at least 5 I've had a real conversation with). First, Za I really cannot imagine a better experience with every person I've come into contact with (at least 5 I've had a real conversation with). First, Zac Huitt has been incredible I've been able to reach him after hours, on his day off, weekends, and he's worked quickly to find everything I need and really paid attention to the important details I gave him. Besides the down-to-Earth conversations, lack of the hard sale mentality, and quality listening skills, he introduced me to a great, great diesel mechanic, Scott Bailey, who answered all my questions from being a first-time owner and looking to be prepared for owning and driving a diesel as both a daily driver and as a pulling tool. He clearly explained major components of the diesel engine I was interested in, such as the EGR system, and covered topics such as oil changes, filters, oil qualities and weights, idling cautions, cooling cautions, and more. I feel much, much safer and prepared for the "diesel life." The finance guy was incredible, understood my position as a young guy borrowing a lot of money, and even found warranties that worked for me (I travel all over the states, so I need a warranty that is covered at an Ford service center). He went over the details of my contract and what each piece of paperwork needed, as well as provided digital copies of everything (after all signed and filled out). I legitimately cannot imagine what else I'd want from the experience of buying a new truck. xxxx, I even have a comfortable, quiet place to work while my truck is picked up, detailed, cleaned, and prep for me! Chris Johnson More

Working with Dan Price I worked with Dan Price on finding the right Ford for me. I expected the process to be positive as he had just closed a similar deal with my wife as s I worked with Dan Price on finding the right Ford for me. I expected the process to be positive as he had just closed a similar deal with my wife as she found a new Ford escape. My dealings with Dan we’re always positive and helpful. He was able to find a car that was perfect for me. I very much enjoy my new 2019 Ford edge SEL. I am not sure that I would’ve found this car without his able assistance. I recommend this dealership to anyone. More

Great Experience Purchasing Vehicle! Wonderful experience working with Zac and the dealership overall. Zac was very professional, patient and helpful. I purchased a used Ford F-150 with Wonderful experience working with Zac and the dealership overall. Zac was very professional, patient and helpful. I purchased a used Ford F-150 with cash and traded in a used Nissan Altima. Dealership was very reasonable negotiating prices. All of my questions were answered. Would highly recommend! More

Easiest car buy ever Working with Dan made it real easy. The car was ready for the price quoted. I didn’t get the run around. I’m stoked about my car! Working with Dan made it real easy. The car was ready for the price quoted. I didn’t get the run around. I’m stoked about my car! More

Avoid this dealer Bought a 2015 F-150 Lariat brand new from this dealer. Then 2 years later, bought an additional truck, a brand new 2018 F-150 STX. Spent close to 90k Bought a 2015 F-150 Lariat brand new from this dealer. Then 2 years later, bought an additional truck, a brand new 2018 F-150 STX. Spent close to 90k for the 2 trucks. Sales process was decent, not the best, but ok. But don’t choose this dealer if you want service. They take for ever to get an appointment. You will spend half your day for an oil change. And cross your fingers that Ford makes a perfect truck for you. My 2015 has had one technical problem after then next with only 42k miles on it. Had to replace the main engine oil seal at around 10k miles, then the turbo had a leak, then a throttle body sensor. Then after all that, a fuel sensor went bad inside the fuel tank. Larry H. Miller did perform the above work, some under warranty, but not the fuel sensor since it was past 36k miles. Now I have a different overheating problem and needless to say, Larry H. Miller techs were of absolutely no value. They look things up on the computer and then parrot out xxxxxxxx like “i don’t see any bulletins or recalls, so we cannot help you. I’m not even making this up. So after buying nearly $100k in trucks within 2 years of each other from the same dealer, I will not be buying from Larry H. Miller and not only that, Ford clearly is having challenges in building a reliable truck. So this dealership has successfully made me a RAM, Silverado or GMC fan since now Ford and Larry H. Miller Lakewood are off the list of where to buy a truck. More

My sales person was Jeremy It always sucks to give up your car and rent a car while your car is being worked on. However, I had such great service from Jeremy that it didn't ma It always sucks to give up your car and rent a car while your car is being worked on. However, I had such great service from Jeremy that it didn't matter that I payed a lot of money and gave up my car for 5 days. Jeremy was the epidomy of service and amazing experience!! Thank you all! More

My salesman Ron Bouchard was a pleasure to work with. No BS Larry Miller made buying this truck a breez. My salesman Ron acted as a professional and was very knowledgeable of his products and the purchasing pro Larry Miller made buying this truck a breez. My salesman Ron acted as a professional and was very knowledgeable of his products and the purchasing process. I’ve been shopping for a few weeks, and finally decided to pull the trigger. Ron Bouchard has all my future business and I highly recommend you give him a call. More

It took way to long to get my vehicle fixed My car was there for over 8 days to fix an oil leak. The technician working on it decided to leave the company which I wasn’t told until day day 8 and My car was there for over 8 days to fix an oil leak. The technician working on it decided to leave the company which I wasn’t told until day day 8 and for some reason no one else could fix my car so it sat there for days until they could get another tech to finish it. I just kept getting excuses why my car wasn’t done. My other car that had the same exact problem was fixed in 3 days somehow their staffing was my fault and I was only given a small discount for my troubles. The discount didn’t even come close to the amount of time I was without my vehicle again because of no fault of my own. My service advisor tried to keep me up to date but the last 4 days he didn’t even return my calls. He would only text me so he didn’t have to talk to me. The cost ended up being more than I was originally told and I wasn’t given the invoices of the work that was done. Very bad customer service. It never should have taken that long. More

Awesome experience I normally don’t enjoy buying a car, but the Larry H Miller experience was totally different.Robert Fioentino and Michael Cross were professional, pat I normally don’t enjoy buying a car, but the Larry H Miller experience was totally different.Robert Fioentino and Michael Cross were professional, patient with my questions and able to find the perfect car for us. Thank You. We would gladly recommend this experience to family and friends. More