Made appointment on line for the 10K service. Alex was my service advisor. I have the Premium Maintenance Plan on my F250 TD. Alex told me that DEF was not part of the plan so he couldn't top it off at no charge. I declined to have them do that. Later that day I contacted my selling dealer who advised me that, yes, the plan does indeed cover DEF. I also checked the "vehicle check-up" sheet that I was given at the conclusion of my 10K service. It gave the tire pressures as 60 front and 65 rear. None of the 4 tires had the specified air pressure. I tried to contact Alex 3 times over the next 24 hours. Each time, my call supposedly went to his voice mail. However, every time, my call was terminated with the message "if you'd like to make a call, please hang up and call again." No voice mail. I left a message for the Service Director to give me a call. I did get a call back and spoke with Oz, another Service Advisor. He did confirm that DEF is indeed covered and I made an appointment to have that done. I also mentioned that the tire pressures were all incorrect. I arrived at 8:40 AM, was introduced to Oz who said "I'll have this done in 15 minutes." I said, "great, I'll be in the lounge having a cup of coffee." 45 minutes later I walked into the service department, asking to see Oz. Oz appeared after a few minutes and said "Oh, are you still here?" End of story.